CAREERS & JOBS (LOYALTY & CX)

JSX is hiring: Manager Loyalty (USA)

This Is How We Fly

At JSX, we’re not just a lifestyle carrier – we’re a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe the journey is just as important as the destination, and every day we strive to create a Joyful, Simple eXperience for our Customers. Join us, and find your runway to growth, innovation, and success.

About The Role

As the Manager of Loyalty you will oversee the strategic and operational management of Club JSX, a new frequent flyer program launched by public charter operator JSX. This Manager will drive member engagement and opt-in, revenue growth, and brand loyalty. This role requires a balance of strategic vision, commercial acumen, and hands-on execution, with an entrepreneurial mindset to design, launch, and scale new initiatives that differentiate Club JSX in the marketplace. You’ll have a strong focus on enhancing the customer journey, optimizing program value, and partnering with Commercial, Technical, and Operational teams.

A Day in the Life

You’ll…

• Shape and execute the loyalty program’s strategic roadmap to drive enrollment and business growth.
• Lead daily program operations including benefit accrual/redemption, promotions, and escalations.
• Partner with Marketing, Revenue Management, Finance, and Operations to deliver impactful campaigns.
• Ensure a seamless member experience across digital and physical touchpoints.
• Use data to track trends, identify opportunities, and forecast program profitability.
• Present program results and insights to senior leadership to inform decisions.

Why You’ll Love This Role

• You’ll own and shape a growing loyalty program from the ground up.
• You’ll collaborate with innovative teams across Marketing, Revenue, and Operations.
• You’ll make a direct impact on customer experience, revenue, and brand loyalty.
• You’ll work in an entrepreneurial culture where creativity and new ideas are encouraged.
• You’ll enjoy industry-leading travel perks, generous benefits, and flexible PTO.

Responsibilities / Day In The Life Tasks

Program Strategy & Development

• Develop and execute the loyalty program’s strategic roadmap to meet customer enrollment and business growth objectives measured by penetration among active flyers, repeat booking lift, incremental revenue, and overall program profitability.
• Identify opportunities to enhance program structure and benefits to increase member acquisition, retention, and engagement.
• Monitor competitive landscape and industry trends to keep the program relevant and differentiated.

Program Operations & Member Experience

• Oversee day-to-day program management, including benefits accrual/redemption processes, promotions, and customer service escalation, working hand-in-hand with Marketing and Revenue Management to identify, deploy, and measure campaigns.
• Ensure a seamless member experience across digital and physical touchpoints, working closely with Marketing, Hospitality, IT, and Operations teams.
• Lead initiatives to personalize offers and communications using customer data and analytics, liaising with Marketing for full lifecycle program management.

Data Analysis & Insights

• Use member data to identify behavioral trends, loyalty drivers, and revenue opportunities.
• Collaborate with internal analytics teams and external business partners to evaluate campaign performance and refine targeting strategies.
• Work with Finance to forecast, track, and report on program profitability and breakage rates.
• Prepare regular reports and presentations to senior leadership.

What Makes a Successful Manager Of Loyalty

• You’re strategic but also willing to get hands-on to make things happen.
• You’re analytical and data-driven, using insights to guide decisions.
• You’re customer-obsessed and always focused on enhancing the journey.
• You’re a strong communicator and collaborator across multiple teams.
• You’re entrepreneurial, adaptable, and thrive in a fast-paced environment.

Experience

Required Education & Experience

• Bachelor’s degree in Marketing, Business, Aviation Management, or related field.
• 5–7+ years of experience in loyalty marketing, airline commercial management, or customer engagement programs.
• Proven success in managing loyalty or rewards programs in the travel, hospitality, or financial services.

Knowledge, Skills, & Abilities

• Strong commercial and analytical mindset with experience in P&L management.
• Strong project management capabilities with superior attention to detail.
• Proficiency in CRM systems, loyalty platforms, and data analytics tools.
• Exceptional communication and presentation skills with advanced proficiency in Microsoft Office tools.

Preferred

• Experience with Tableau, SQL, Big Query and/or similar tools.

Pay & Perks

• Health Benefits: Eligible for coverage starting the 1st of the month after your start date, with medical plans beginning at just $110/month. 100% employer-paid dental & vision, plus up to $2,100 annually for HSA contributions. Short- and long-term disability coverage at no cost.
• Travel Benefits: Free non-revenue standby travel on JSX, plus deeply discounted standby travel on other major domestic & international airlines for you and your qualifying immediate family.
• 401(k) Match: 50% match on your first 8%.
• Generous PTO: Recharge with our flexible PTO plan.

Additional Information

Responsibilities and duties may evolve with business needs, emergencies, or technical developments. JSX is committed to providing equal employment opportunities in all aspects of employment, free of discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, or national origin.

Ready to soar with us? Join JSX, where every day is a chance to be part of something eXtraordinary!