CAREERS & JOBS (LOYALTY & CX)

Visa is hiring: Sr. Director, Strategy and Ops, Affluent Customer Experience

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

• Sets affluent and segment strategy, themes, and goals, and translates them into yearly consumer journeys and initiatives to execute against.
• Support establishing the vision for Visa’s brand and differentiators in the affluent segment, translates the vision into business cases and customer value proposition by the segment and tiers of product offerings.
• Coordinates across the teams providing elements of the customer value proposition, such as loyalty, benefits, marketing, and product solutions, to ensure cohesion and integration.
• Helps build yearly OKRs and metrics to deliver on affluent program goals, and monitors and reports on the performance and impact of the affluent initiatives.
• Supports regional and global product teams responsible for executing elements of the affluent strategy and provides guidance and best practices on go-to-market, commercialization, pricing, and marketing.
• Evaluates and identifies potential organic and inorganic opportunities to enhance the affluent value proposition, such as partnerships, acquisitions, or new product development.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

Preferred Qualifications

15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience MBA or advanced degree in business, marketing, or related field.

• Demonstrated track record of leading and delivering complex, cross-functional, and high-impact projects and initiatives.
• Strong analytical, problem-solving, and decision-making skills, with the ability to synthesize data and insights into actionable recommendations.
• Excellent communication, presentation, and storytelling skills, with the ability to influence and persuade senior executives and stakeholders.
• Highly collaborative, team-oriented, and customer-centric mindset, with the ability to build and maintain strong relationships across functions and regions.
• Experience in the affluent segment, consumer marketing, or loyalty programs.
• Knowledge of Visa’s products, services, and capabilities, as well as the payments industry and trends.
• Creative, innovative, and entrepreneurial spirit, with the willingness to take risks and experiment with new ideas and approaches.
• Passionate, driven, and results-oriented, with the ability to thrive in a fast-paced and dynamic environment.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 192,700 to 301,150 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.