Spotnana, a modern infrastructure provider for the travel industry, has announced a partnership with United Airlines to create a direct integration using NDC (New Distribution Capability) technology. This integration aims to offer travelers a seamless end-to-end journey experience. Through Spotnana's platform, customers can now access United's NDC-based offerings, ensuring a smoother experience from the initial booking to post-ticketing services.
United AirlinesSpotnana, a modern infrastructure provider for the travel industry, has announced a partnership with United Airlines to create a direct integration using NDC (New Distribution Capability) technology. This integration aims to offer travelers a seamless end-to-end journey experience. Through Spotnana’s platform, customers can now access United’s NDC-based offerings, ensuring a smoother experience from the initial booking to post-ticketing services.
Spotnana’s Travel-as-a-Service Platform now fully supports United’s NDC-based offers, allowing travelers to manage their trips independently or with the assistance of travel agents. The advanced NDC integration between United and Spotnana includes several key features:
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Continuous pricing: Customers can access 40% more price options from United, which are equal to or lower than fares available through traditional EDIFACT-based distribution channels.
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Negotiated rates and bundles: The integration enables the display of corporate negotiated rates and customizable bundles, which may include additional amenities like WiFi, Economy Plus seating, and Premier access.
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Entitlement shopping: Personalized shopping experiences are provided based on the traveler’s loyalty status. For instance, passengers with Premier Gold MileagePlus status or higher may enjoy complimentary access to Economy Plus seats through a seat map.
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Self-service changes and cancellations: Travelers have the capability to make post-ticketing changes or cancellations to flights, dates, cities, seats, Known Traveler Number, or loyalty program number without requiring assistance from an agent.
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Comprehensive servicing: Travel agents have the same capabilities as travelers for booking, changing, and canceling NDC fares, ensuring a consistent experience for both.
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Carrier ticketing: Agents can efficiently service bookings regardless of whether previous changes were made by United or through a United channel. This flexibility allows travelers to receive service through their preferred channel, and waiver codes are automatically applied when United is responsible for flight changes.
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Integrated real-time analytics: Travelers and travel managers can access real-time reports that integrate data from both NDC and EDIFACT-based bookings, providing valuable insights.
Doreen Burse, United’s Senior Vice President of Worldwide Sales, explains the collaboration with Spotnana as a way to offer a contemporary shopping environment through NDC, making United’s products available in channels that customers prefer. This integration ensures a seamless experience for customers, from booking to servicing.
Spotnana’s modern architecture eliminates the need for PNR (Passenger Name Record) comments and mid-office operations that complicate the support of NDC and EDIFACT-based content simultaneously. As a result, travelers can enjoy a seamless booking and servicing experience across all types of content.
