According to New Look this partnership will enable the brand to offer "proactive messaging and personalised communications from purchase to delivery, and beyond".
GLONew Look collaborates with ParcelLab order to improve the post-purchase experience of its online customers. By working with ParcelLab, New Look aims to develop a better relationship with its customers by providing them with more transparent and tailored communication. This partnership will enable the brand to offer “proactive messaging and personalised communications from purchase to delivery, and beyond”.
With the assistance of ParcelLab’s technology, New Look will be able to directly communicate with customers and keep them informed about the status of their orders. Moreover, it will be possible for the brand to suggest personalized product recommendations to customers based on their previous purchasing behavior.
Nick Ormerod, New Look’s Director of E-commerce, stated that the company always strives to offer the best possible experiences to fashion lovers, both in-store and online. Through its collaboration with ParcelLab, New Look will provide a seamless post-purchase interaction that ensures customer satisfaction.
Tobias Buxhoidt, CEO and Co-founder of ParcelLab, expressed his enthusiasm for partnering with a brand that is focused on delivering excellent customer experiences. At a crucial time for the retail industry, Buxhoidt emphasized the importance of meaningful and relevant interactions with customers, particularly during the post-purchase experience. He looks forward to supporting New Look in providing customers with clear and proactive communications, which are critical to building loyalty and driving business growth.
