ANA to Streamline Passenger Service Systems from FY2025 for a Seamless Travel Experience - ANA will integrate its domestic and international passenger service systems, which have operated separately since 1988, into a single platform from FY2025 to FY2026. The integration will maximize services and provide an excellent experience for all passengers.
All Nippon Airways (ANA)All Nippon Airways (ANA), Japan’s largest and 5-Star airline for 10 consecutive years, will integrate its in-house domestic passenger service system with Amadeus Altéa Passenger Service System
from global travel technology provider Amadeus. ANA has been working with Amadeus since 2015 for international passenger services.
Since 1988, ANA has been operating separate domestic and international passenger service systems that support reservation and ticketing as well as inventory control and check-in and boarding processes at airports. From FY2025 to FY2026, the systems will be integrated into a single platform, which will allow for:
A seamless experience for all domestic and international passengers.
Joint management of domestic and international reservations enables smooth coordination of customer information, including confirmation of reservations on the website, application for various services, and transit procedures at the airport. In case of flight irregularities, ANA will provide necessary information and services to customers through ANA application, e-mail and SNS.
Flexible and rapid introduction of services that meet diverse market needs.
By shifting from ANA’s in-house system to an industry-standard system used by more than 200 airlines worldwide, ANA will provide seamless, attractive and more advanced services to all of its domestic and international passengers in a shorter period of time. The system will also enable ANA to respond quickly to changes in the global market and customer needs.
Establish greater resistance to unexpected risks.
ANA’s integration to a global system and outsourcing to make the fixed system costs variable will increase preparedness for future unpredicted risks.
Improving operational system efficiency.
By integrating domestic and international reservation and airport handling, ANA will improve the productivity of the organization, such as through more efficient education and training.
“For the past 34 years, we have operated separate passenger systems for international and domestic flights. We’ve already seen the benefits of Amadeus Altéa PSS with our international business and we’re excited to bring our domestic flight operations onboard to one integrated platform. Combined with the new solutions we’re including, we will have a new infrastructure that will benefit our passengers. This agreement is a continuation for us on our digital transformation journey to further improve our operational efficiency. We are confident the strengthened partnership with Amadeus will improve our customers’ experience,” said Sammy Aramaki, Chief Innovation Officer, ANA.
“We are excited about this new landmark deal with ANA. We have a longstanding relationship with the airline and this agreement shows proof of the collaborative approach we take with our customers. ANA is renowned for its attention to detail and quality – it is a privilege that ANA has decided to work with us in its transformation journey towards modern airline retailing” says Javier Laforgue, Executive Vice President, Travel Unit & Managing Director, Asia Pacific, Amadeus.
ANA will provide seamless, attractive and more advanced services to all of its domestic and international customers and continue building a foundation that enables resourceful investments in human resources and systems. ANA continues to enhance the customer experience by integrating people and digital technologies to meet the changing values of every customer through the air travel experience.
