All you need to know this week about loyalty & CX: GLO Loyalty Predictions 2024: Episode 4, 5, 6 - Key opportunities 2024 • London"s Loyalty Masterclass Jan 30, 2024 • GLO is launching 2024 Loyalty Events Calendar • Delta • Emirates • Azul • Easyjet • Qatar Airways • Cathay Pacific • Wizz Air • Accor • Marriott • Avani • Sofitel • MO • Hilton • Choice • Amazon • Thriwe • MTN •Mastercard • stc • Tulip • Synchrony • Loyal Solutions • C Lexmar • Znap • IBS • Amadeus • Tripadvisor • Jobs • Calendar
GLOGLO Featured:
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GLO Loyalty Predictions 2024 – Global Loyalty Programs: What opportunities do you see for the loyalty industry in 2024? Episode 4 / 15
Featuring: Benjamin Lipsey, Head of Flying Blue, Air France-KLM • Mehdi Hemici, Chief Loyalty & Ecommerce Officer, Accor • Jeffrey Goh, CEO Gulf Air Group • Kristi Gole, Head of Strategy, Global Hotel Alliance • Bahadir Durak, Snr. Head of Data Analytics & Loyalty Programs, Pegasus Airlines • Ali Bin Zayed, Head of EmCan Loyalty, Emarat • Mauro Oretti, COO Sky Team • Nuran Erdag Haberdar, Loyalty & Partnerships @ Miles & Smiles, Turkish Airlines
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GLO Loyalty Predictions 2024 – Global Loyalty Consultants: What opportunities do you see for the loyalty industry in 2024? Episode 5 / 15
Featuring: Ramya Murali, Principal, Deloitte • Philip Shelper, CEO, Loyalty & Reward Co • Khalid El Bachraoui, Sia Partners • Brendan Boerbaitz, Deloitte • Thomas O’Toole, Kellogg School of Management • Kim Hardaker, Hardaker & Co. • Tony Piedade, Deputy Chair, GLO • Michael Smith, Board Director, Ai Connect
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GLO is launching new feature “2024 Loyalty Events Calendar”
GLO is launching new feature for our members – 2024 Loyalty Events Calendar. Register to flagship loyalty, CX and industry events in travel, hospitality, retail, finance events with GLO members’ discount. Access latest insights and live reports from the events of GLO partners and exclusive GLO interviews.
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GLO Loyalty Predictions 2024 – Global Loyalty Solution Providers: What opportunities do you see for the loyalty industry in 2024? Episode 6 / 15
Featuring: Luigi Marandola, VP, Global Cobrand & Merchant Partnerships, Visa • Katarina Mescal-Pevzner, Senior VP, Mastercard • Peter Kisbye, CEO, Loyal Solutions • Ram Machiraju, Product Leader, Salesforce • Danielle Colla, Senior Manager, Amadeus • Joe Mason, Chief Marketing Officer, Allianz Partners • Shyam Shah, CEO, Loyalty Juggernaut • Marcus Puffer, VP, IBS
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Airlines & Alliances:
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Delta Air Lines Announces December Quarter and Full Year 2023 Financial Results
Premium and Loyalty driving revenue diversification: Premium revenue grew 15 percent versus the December quarter 2022 on record paid load factors, outperforming Main Cabin. Loyalty revenue improved 11 percent, driven by strong co-brand spend growth.
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Emirates and Azul expand partnership to offer joint loyalty programme benefits
Skywards and TudoAzul members can now earn and redeem Miles and Points on all flights operated by Azul and Emirates, respectively.
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easyJet launches partnership with Musement
From exploring the Vatican’s museums and Egypt’s Pyramids, to enjoying a catamaran cruise in Santorini, or the thermal baths of a Polish mountain village, customers can pick from an array of experiences at activities.easyjet.com or via the easyJet app
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Qatar Airways Holidays ‘Assists’ Inter Global supporters with new Fan Travel Packages
The Official Global Airline Partner of FC Internazionale Milano is creating exceptional experiences for fans to visit the San Siro Stadium.
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Wizz Air remains the greenest option for air travel among its competitors in 2023
Wizz Air, Europe’s fastest-growing and most environmentally sustainable airline globally*, reports that its average carbon emissions for 2023 amounted to 51.5 grams per passenger/km, 6.8% lower than in 2022.
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Cathay Expands Partnership for Sustainable Aviation Fuel Program
Cathay continues to make important strides on its journey towards becoming a sustainability leader, as it endeavours to cultivate increased collaboration with important stakeholders to decarbonise the aviation industry and achieve its goal of net-zero carbon emissions by 2050.
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Emirates publishes: Ways to wellness with Emirates; insider tips to ‘fly better’ in 2024
As many people dedicate the first month of a new year to resolutions, new goals, travel plans and a renewed commitment to a healthier lifestyle, Emirates shares some top tips on how to ‘fly better’ in 2024, with wellness at the forefront.
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Hotels & Hospitality:
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Accor confirms Asian network expansion
The new signings include additions to the Novotel, Mercure, and Ibis brands, reinforcing Accor’s position as a leader in the premium, midscale, and economy segments.
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Yas Island and Saadiyat Island break records
A testament to its unwavering commitment to customer experience excellence, Miral received four significant wins at the International Customer Experience Awards 2023.
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Avani Hotels & Resorts opens Avani Frankfurt City Hotel
Avani Hotels & Resorts opened three properties in Europe in 2023 – Milan and Venice in Italy and in the Spanish capital. The brand’s expansion into new destinations continues in 2024 with openings in Europe and the Seychelles, as well as South and Central America.
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Marriott Bonvoy introduces the ‘Long Weekends with Marriott Bonvoy’ campaign
The initiative aims to target the upcoming increasing demand for weekend occupancies across Marriott Bonvoy properties. The campaign will remain live till 29th January offering stay dates between 25th to 30th. January.
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MGM Collection with Marriott Bonvoy to launch early 2024
Marriott and MGM are in the process of launching a partnership, and it’s expected to go live in early 2024.
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Sofitel and French Bloom partner for new drink experience in hotels
Sofitel, first international luxury hotel brand to originate from France, and French Bloom, the French sophisticated alcoholfree sparkling wine created by Maggie Frerejean-Taittinger and Constance Jablonski, partner to offer guests of the 120 Sofitel hotels around the world an elevated and inviting beverage experience that promote inclusive conviviality for non-drinkers and those moderating their alcohol intake.
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Al Faisaliah Hotel rebrands as Mandarin Oriental Al Faisaliah, Riyadh
Seamlessly blending contemporary luxury with Arabian design elements, Mandarin Oriental Al Faisaliah now features refreshed interiors, advanced spa and wellness treatments, innovative dining outlets, and a whole new world of entertainment.
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‘Hilton for Business’ Transforms the Travel Management Experience for Small‑ and Medium‑Sized Businesses
Global program offers comprehensive booking platform, discounts, loyalty rewards and seamless program management tools.
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Marriott Hotels announces opening of Nagasaki Marriott Hotel
Modern design and enriching experiences underscore the brand’s promise of ‘Wonderful Hospitality. Always’ in the historic city of Nagasaki
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Sofitel Mumbai BKC becomes the First Hotel in India to receive the prestigious Green Key Certification
Launched in India in 2023, Green Key is the leading standard for excellence in the field of environmental responsibility and sustainable operation within the tourism industry.
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Choice Hotels International Celebrates Year of Accelerating Growth
Choice is poised to accelerate its development growth and performance in 2024, with an impressive global pipeline that includes 1,032 properties as of year-end 2023.
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Retail, E-commerce & F&B:
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Amazon has added a new feature to its Prime loyalty program – One Medical discount in the USA
Amazon is adding new features to its Prime membership program with discounted One Medical memberships in the USA. Prime members will be able to sign up for a One Medical subscription that costs $9 a month, or $99 a year. The company acquired One Medical for roughly $3.9 billion in July 2022.
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Thriwe launches ThriwePrime
ThriwePrime is an exclusive membership program set to transform the Saudi Arabian benefits landscape.
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Barista Bar, a coffee chain in Norther Ireland launches My Barista Bar Rewards+ app
Henderson Foodservice, which launched the brand in 2015, has invested £250,000 to develop the new ‘My Barista Bar Rewards+’ app for users in Northern Ireland, that will digitise the brand’s loyalty scheme and streamline communications with users.
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Entertainment, Sport, Telecom & Social Media:
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MTN Ghana flies 163 customers to cheer Ghana’s Black Stars on
MTN Ghana, the official headline sponsor of the Ghana Black Stars, is set to thrill Ghanaians during the 2024 African Cup of Nations (AFCON) in Ivory Coast with unforgettable activities.
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Transport, Fuel Retail & Mobility:
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Philip Shelper on BYD’s rise to the world’s leading EV manufacturer and Loyalty & Reward Co engagement in design a BYD loyalty program.
Philip Shelper, CEO of Loyalty & Reward Co. shared latest insight on BYD. JOIN Masterclass “Loyalty Programs: The Complete Masterclass” in London, UK January 30 – Feb 1, 2024.
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Payments, Finance, Property & Insurance:
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tiqmo signs agreement to exclusively launch Mastercard prepaid cards
Using Mastercard’s diverse range of solutions, including the technology company’s Cross-Border Payment services and tokenization, Tiqmo will be enabled to offer consumers greater access to an advanced suite of modern payment services.
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stc pay strengthens its digital payment offerings through a strategic partnership with Mastercard
The collaboration is set to elevate subscribers’ experience while extending value-added benefits that align with their lifestyles and aspirations.
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Tulip Announces Tulip Pay, a Payment Integration Powered by Stripe
Tulip, a leading provider of retail customer engagement solutions, announced the launch of Tulip Pay to support in-person retail transactions.
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Synchrony Browser Extension Aims to Drive Faster, Easier, and More Secure Online Checkout with Synchrony Cards
For consumers, it is about streamlining a customer experience to make online shopping faster and easier, ultimately providing consumers with the best value, rewards, and loyalty for that purchase.
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Loyalty Technology, Solutions & Consulting:
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Loyal Solutions: Client program delivers impressive ROI
Loyal Solutions SaaS platform LoyalTfacts, powers card/payment-linked loyalty for some of the largest and most respected loyalty programs, including Emirates Skywards, Air Canada Aeroplan, Accor All, Cathay Pacific, Marriott Bonvoy, Etihad Guest… etc.
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Constructor unveils AI Shopping Assistant blending generative AI with personalisation
Powered by transformers, ASA blends generative AI with Constructor’s AI-based personalisation technology and ability to optimise experiences for e-commerce companies’ unique key performance indicators.
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Lexmark leaps into NRF 2024 with new connected retail solution
The new Lexmark Engagement Automation Platform (LEAP) transforms customer interactions and drives sales with hyper-localised, automated social media posts.
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Retail technology leader Jumpmind launches unified promotions tool
The launch of Jumpmind Promote comes at a key inflection point as retailers attempt to spur sales for inflation-weary shoppers through inspired and differentiated promotions to incentivize purchases.
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RevoluGROUP and MyFullTrip announce partnership
The cooperation signifies a revolutionary step towards integrating an improved payment solution with loyalty program technology and personalised travel experiences, thereby redefining the customer experience.
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Dubai-based fintech platform Znap boosting loyalty rebrands to TOTL
The rebranding marks a significant turning point in Znap’s corporate trajectory and underscores the firm’s unwavering commitment to delivering need-driven fintech solutions to consumers and partners in the region.
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Absolute Labs Launches on Google Cloud Marketplace
Absolute Labs joins forces with Google Cloud to help brands accelerate their Web3 strategies and generate new revenue streams with access to 700+ million wallet prospects and customers.
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Rakuten Advertising announces AI-driven Partnership Discovery solution
Partnership Discovery is part of Rakuten Advertising’s ongoing initiative to spearhead affiliate marketing innovation and harness the power of AI to deliver stronger partnerships with publishers
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IBS Software acquires APS® for $90 million as it targets major growth in hospitality sector
Acquisition allows IBS Software to add state-of-the-art CRS, PMS and RMS capabilities to its established booking engine and distribution platform, significantly increasing its addressable market in hospitality.
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Ada announces partnership with Dixa to deliver AI-First customer service experiences
Ada AI Agent to integrate with Dixa’s conversational customer service platform, delivering seamless AI-powered automation across the entire customer service journey
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Amadeus joins the Sustainable Hospitality Alliance
The Sustainable Hospitality Alliance, with donor members including 27 world-leading hotel companies with a combined reach of over 50,000 properties, brings together hospitality companies and the wider hospitality value chain, such as owners, investors, and suppliers to address key challenges affecting people and places around the world related to hospitality.
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Vidnoz AI Unveils Voice Clone to Enhance Brand Attributes and User Engagement
Vidnoz AI Unveils Voice Clone to Enhance Brand Attributes and User Engagement
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Reports, Research, Insights & Opinions:
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Tripadvisor Travelers’ Choice® Award for 2024: the Best of the Best Destinations
Tripadvisor head of editorial Sarah Firshein said: “Winners like Dubai, Tokyo, Paris, and Marrakech indicate that our community has an unbridled appetite for destinations with vibrant arts-and-culture scenes, top-notch restaurants, and seemingly limitless attractions and experiences.
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Netcore Cloud unveils 2024 North American Consumer Benchmark Report
Netcore Cloud, a leading global MarTech and customer experience company, has released its 2024 North American Consumer Benchmark Report, offering crucial insights into the changing landscape of consumer shopping habits and preferences.
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Corporate Wellness & Sports Nutrition Fuel Functional Protein Market to Reach US$ 10,518.4 Million by 2034
Companies establish a health-focused image by satisfying customer requests for simplicity and openness, which builds trust and encourages brand loyalty.
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Cross-border B2C E-commerce Market Report 2023-2028 – Compound Annual Growth of 26% with Rising Influence of Social Media Platforms
The seamless integration of shopping features on social platforms further streamlines the cross-border purchasing process, converting consumer interest into transactions. The rising influence of social media platforms is thus reshaping the market landscape, connecting consumers with global products and cultures in previously unimaginable ways.
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NewStore Launches Global Report at NRF 2024 Assessing the Omnichannel Competence of 696 Retailers
An analysis of brands’ online, mobile, and in-store experiences reveals a notable gap in omnichannel technology adoption, underscoring the potential for improvement
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Antavo report: 2024 Global Customer Loyalty Report
Key takeaways: 2x more companies want to increase their investment in customer retention than in acquisition • 81.4% of program owners confirmed that their loyalty program was helpful during the economic downturn • 6.5 out of 10 companies would like to replatform and revamp their loyalty program • For re-platforming a loyalty program, the most important aspect is ease of integration • 9 out of 10 loyalty program owners reported a positive ROI, and their average ROI is 4.8X
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AI ushers in era of intelligent CX, fuels massive industry transformation
Zendesk annual CX Trends Report shows 70 percent of leaders completely reimagining their customer journey.
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Jobs & Careers:
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Amazon is hiring: Sr. Product Manager, Business Prime Loyalty, Business Prime
Location: USA, TX, Austin. Apply here
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Amazon is hiring: Senior Program Manager, Customer Experience, Stores Global Quality
Location: USA, TX, Austin • USA, TN, Nashville • USA, VA, Arlington • USA, WA, Seattle. Click here to apply
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Amazon is hiring: Sr. Program Manager, Loyalty, Amazon Flex
Location: USA, WA, Bellevue. Click to apply here.
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Amazon is hiring: Business Analyst, Selling Partner Trust and Loyalty
Location: LUX, Luxembourg. Click here to apply
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Amazon is hiring: Sr. Program Manager (Selling Partner Risk)
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Amazon is hiring: Head of CX, Amazon Points (Japan)
Location: Japan, Tokyo. Click here to apply.
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Blackpool Football Club is hiring: Head of Commercial
Location: Blackpool, England, United Kingdom. Click here to apply
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Direct Line is hiring: Head of CRM
Location: London, England, United Kingdom. Click here to apply.
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ODEON Cinemas Group is hiring: CRM Assistant
Location: London, England, United Kingdom. Click here to apply.
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2024 Loyalty Events Calendar:
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Future Hospitality Summit Saudi Arabia (FHS) 2024 • Riyadh, Saudi Arabia • 29 April – 1 May 2024
Future Hospitality Summit (FHS) in Saudi Arabia is expected to host over 1,100 delegates from 35+ countries and is the Kingdom’s most influential hospitality investment event, which will return to Al Faisaliah Hotel in Riyadh from 29 April to 1 May 2024.
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Arabian Travel Market 2024 • Dubai, UAE • May 6-7, 2024
This year our programme will focus on: FUTURE OUTLOOK OF TRAVEL & TOURISM • MARKET INSIGHT & INVESTMENT • SUPPORTING ENTREPRENEURSHIP • SUSTAINABLE GROWTH & INNOVATION • TECHNOLOGY-LED TRANSFORMATIONS • INNOVATION AND GROWTH OPPORTUNITIES.
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World Aviation Festival 2024 • Amsterdam, Netherlands • October 8-10, 2024
In 2024 WAF is moving back to Amsterdam to bring community of 5,000+ global executives together once again to be inspired by 600 speakers over 3 incredible days.
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HEDNA 2024 • New Orleans, United States • January 16-18, 2024
The program will include a wide range of topics in hospitality distribution and many will be derived straight from industry headlines and recent news. We will be bringing back our data presentations and legal news discussion and are also pleased to announce that our Disciplines will take the main stage for the first time to provide updates on work in progress, keynote speakers and immersive workshops.
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Aviation Festival Americas 2024 • Miami, USA • May 15-16, 2024
Business models. Technology. Sustainability. For the Americas aviation industry.
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