All you need to know this week about loyalty & CX: GLO is launching 'GLO Careers & Jobs' • GLO Interview with Massimo Morin, Global Head of Travel/ Passenger Airlines, AWS (Amazon) • Miles & More • American Airlines • Philippine Airlines • Alaska Air • Collinson • TAP • Turkish Airlines • Emirates • United • Korean Air • Marriott • Choice Hotels • Wyndham • Fontainebleau • Fairmont • Royal Caribbean • Visa • Amex • Nectar360 • Payback • LoyaltyLoop • Loyalty Juggernaut • GLO Loyalty Jobs
GLOGLO Featured:
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GLO is launching ‘GLO Careers & Jobs’ – global loyalty & CX talent portal ‘GLO Careers & Jobs’ portal is your on-hand portal for listing and searching global loyalty & CX talent for your teams or new news jobs and challenges. 11 December, 2023 13:00 |
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GLO Interview at WAF Lisbon: Massimo Morin, Global Head of Travel/ Passenger Airlines, AWS – Part 1 0:00 – Introduction • 1:01 – on most significant developments in loyalty technology in 2023 • 3:51 – on Artificial Intelligence • 7:07 – on single view of the customer • 10:21 – on challenges in dealing with legacy systems and legacy mindsets • 16:44 – on regional differences in approach to innovation 13 December, 2023 08:00 |
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GLO Interview at WAF Lisbon: Massimo Morin, Global Head of Travel/ Passenger Airlines, AWS – Part 2 0:00 – on approach to large projects • 6:42 – on digital transformation • 8:40 – advice to companies embarking on projects • 10:25 – magic wand • 1:47 – advice to younger self 14 December, 2023 08:30 |
Airlines & Alliances:
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Miles & More launches a partnership with qiibee and expands its offers for members qiibee, the leading blockchain-based B2B marketplace for customer loyalty, facilitates a seamless connection for SMEs to join the Miles & More loyalty programme. The integration opens up broader avenues for members to earn and redeem miles. 14 December, 2023 08:30 |
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Philippine Airlines and American Airlines launch new codeshare partnership Travelers gain seamless connections between the Philippines and the United States. 14 December, 2023 09:00 |
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Alaska Airlines announces 30th global airline partner, Porter Airlines The co-operation with the Canadian airline partner to start service to Los Angeles and San Francisco next month, guests will be able to book travel on Porter at alaskaair.com and earn miles. 14 December, 2023 09:00 |
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Turkish Airlines hosted World Golf Cup in Antalya for the 8th consecutive year The event was attended by corporate and loyalty program members, as well as distinguished names in the business community. 11 December, 2023 07:15 |
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The enhanced agreement is part of Collinson’s ongoing network expansion in Japan, where Priority Pass Members now have access to over 20 airport lounges and travel experiences. 13 December, 2023 07:00 |
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TAP is launching Wi-Fi onboard While traveling on our A330neo and A321LR neo, you can now exchange messages with your family and friends, send work emails or simply show on social media that you are traveling with TAP. 12 December, 2023 14:00 |
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Emirates reveals ‘most watched and listened to’ content in the sky On long flights, Emirates customers loved to binge a box set, with exceptionally high viewership recorded for all seasons of HBO Max’s Succession and both seasons of The White Lotus. Within the comedy genre, Emirates customers showed a preference for beloved sitcoms – Friends, Brooklyn Nine-Nine and The Big Bang Theory, while in drama – many travellers selected two historical dramas The English, and Women of the Movement, as well as suspense-filled drama Your Honor starring Bryan Cranston. 13 December, 2023 09:00 |
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Starting this month, Best Day Kölsch will be complimentary in First Class and Premium Class and available for purchase in the main cabin service on flights where a full beverage service is offered. 13 December, 2023 09:30 |
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Emirates Group unveils Ebdaa, fostering creativity at the heart of aviation innovation Today, the Emirates Group lifted the curtains on Ebdaa, its sparkling new, high-tech aviation innovation hub. Ebdaa, which means creativity in Arabic, is housed in what was the Emirates Pavilion at Expo 2020 Dubai. 14 December, 2023 13:40 |
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United Raises Miles for Make-A-Wish This Holiday Season More than 70 percent of wishes require some form of travel – United customers have already donated more than 2.3 million miles in December. Airline will match the first 2.5 million miles raised for Make-A-Wish America through Miles on a Mission, United’s leading fundraising and crowdsourcing program 14 December, 2023 14:30 |
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Korean Air wins Best Airline Cuisine in Global Traveler’s 2023 Tested Reader Survey Awards The airline also placed second for Best Airline for International First Class and Best First-Class Seat Design. 15 December, 2023 07:00 |
Hotels & Hospitality:
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Tiered, cross-resort loyalty program allows members to earn points and benefits when spending on gaming, hotel, dining, and more. 12 December, 2023 11:00 |
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Wyndham Confirms Receipt and Review of Unsolicited Exchange Offer from Choice The offer proposed by Choice appears unchanged from the terms outlined in a letter to Wyndham dated November 14, 2023 and is currently valued at approximately $86 per share. 13 December, 2023 09:00 |
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Choice Hotels Completes Radisson Hotels Americas Integration Just 16 Months After Acquisition The integration of Radisson Rewards Americas expanded the total number of Choice Privileges rewards program members to over 63 million. CP members are more likely to stay a second time and more likely to book direct, resulting in lower acquisition costs for franchisees. 14 December, 2023 09:15 |
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Fairmont Chateau Whistler unveils magical playhouse castle in support of MAKE-A-WISH® Public access to the playhouse will be granted through donations, with funds raised contributing to the Make-A-Wish Children’s Foundation, an organization dedicated to curating unique and memorable experiences for children in critical care. 15 December, 2023 10:55 |
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Ring in 2024 with Fairmont Hotels & Resorts Across North America As the year comes to a close, revelers around the world are gearing up for spectacular New Year’s Eve celebrations. From iconic cityscapes to exotic beachfronts, Fairmont Hotels & Resorts across North & Central America offer a myriad of amazing destinations promising unforgettable experiences to welcome the dawn of 2024. Whether you’re seeking a dazzling fireworks display, live music, or a cultural extravaganza, these destinations have it all. 15 December, 2023 11:30 |
Cruises:
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The Icon of the Seas: Lionel Messi named official icon for Royal Caribbean’s new vacation Ahead of the debut of the highly anticipated Icon of the Seas, Royal Caribbean International has revealed Lionel Messi – the most decorated fútbol player in history – as the official Icon of Icon. The 8-time winner of the Ballon d’Or award and TIME’s 2023 Athlete of the Year will join the naming celebration of the first-of-its-kind combination of every vacation in January 2024 in Miami. 14 December, 2023 13:00 |
Retail, E-commerce & F&B:
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Acosta Group Releases Top Five Retail Predictions For 2024 The report identifies how brands and retailers can win shopper loyalty, drive sales, and achieve efficiencies in another year of anticipated marketplace disruption. 15 December, 2023 07:45 |
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AMEX and Nectar360 renew their 18 year partnership Having collaborated since 2005, Nectar360, responsible for the Nectar loyalty scheme, highlighted that members with American Express cards are among their most active users, accumulating points at a rate 14 times higher than the average. 13 December, 2023 10:25 |
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PAYBACK has been offering mobile payment via app since 2016 and PAY is now one of the most important digital payment services in Germany. PAYBACK customers can use the app to pay quickly and securely at the checkout and collect and redeem points at the same time. 15 December, 2023 11:00 |
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Co-op joins Scottish gift card initiative to encourage more customers to ‘shop local’ Co-op customers now have the opportunity to purchase groceries through a Scottish gift card initiative aimed at promoting local shopping. Launched in 2021 by Scotland’s Towns Partnership and Miconex, the Scotland Local Loves Gift Card is intended to bolster local economies by encouraging shoppers to invest in their communities. 15 December, 2023 09:00 |
Payments, Finance, Property & Insurance:
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American Express Strengthens Membership Rewards ® Program in India With Reward Xcelerator, Cardmembers can accelerate their earning potential across both, in-store and online purchases and redeem the rewards whenever they want. 11 December, 2023 07:00 |
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AMEX and Nectar360 renew their 18 year partnership Having collaborated since 2005, Nectar360, responsible for the Nectar loyalty scheme, highlighted that members with American Express cards are among their most active users, accumulating points at a rate 14 times higher than the average. 13 December, 2023 10:25 |
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Visa partners with WITHU fro Latin America and the Carribean Partnering with WithU is Visa’s first expansion of its customer loyalty programme into the fitness sphere, with plans to expand the partnership into further territories in 2024. 15 December, 2023 08:00 |
Loyalty Technology, Solutions & Consulting:
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LoyaltyLoop and SmartSoft Announce PressWise Product Integration For companies using SmartSoft’s PressWise software, the integration allows printers and graphics companies to fully automate their customer feedback process following the completion of a PressWise order. 13 December, 2023 09:00 |
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Wildfire Systems Inc., an innovative financial technology platform that powers white label loyalty programs, today announced that consumers initiated more than 50 million online shopping journeys on its platform in 2023, leading to nearly $600 million in e-commerce sales. 13 December, 2023 12:00 |
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Givex Announces TSX Approval of Normal Course Issuer Bid Givex will enter into a share purchase plan with Canaccord Genuity Corp. in connection with the NCIB to allow for the purchase of Shares during certain pre-determined blackout periods. 13 December, 2023 12:30 |
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Kigo, an Augeo subsidiary, acquires Entertainment® The acquisition will advance Open Loyalty™ innovation & elevate digital offer experiences. 13 December, 2023 13:00 |
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Loyalty Juggernaut (LJI) Recognized in the 2023 Gartner® Market Guide for Loyalty Program Vendors LJI GRAVTY® is the 3-time winner (2021, 2022, and 2023) of the Golden Loyalty Award for Best Technology Innovation. 14 December, 2023 08:45 |
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Lolli Raises $8 Million to Grow Bitcoin Rewards Program Launched in 2018, Lolli’s reward program gives users bitcoin or cashback when they shop online or in person at restaurants and stores. 15 December, 2023 10:00 |
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Consumers Want Better Fraud Protections Global Consumer Expectations of Mobile App Security survey features detailed data and responses from 25,000 consumers who provided insights about their mobile app usage, as well as their expectations and desires around mobile app security and protection against fraud, malware and other mobile threats. 15 December, 2023 10:45 |
Reports, Research, Insights & Opinions:
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New research reveals that over 3/4 (76%) of Gen Alpha’s aspire to be their own boss or have a ‘side hustle’, vs 13% who want to work for others. Over 3/4 of Gen Alpha (78%) have earned money in the past year, with almost half (43%) using technology to help them do so. 40% of Gen Alpha think AI, VR and smart assistants will be integral to their careers. Visa is searching for a ‘Junior Chief Innovation Officer’ as part of its path to innovate fast to get ahead of rising expectations. 12 December, 2023 15:00 |
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Arrivia’s comprehensive 2024 Travel Loyalty Outlook report will be available in early 2024 and will explore trends among brands that offer travel rewards programs and the consumers and members that use them. 14 December, 2023 09:35 |
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Stonemantel Research: 2024 CX Trends In the 2024 Experience Strategy Trend Report, Stone Mantel asked over 3,200 customers and 200 experience strategists between 2021-2023 about how brands can create more value and cultivate brand loyalty. 15 December, 2023 09:30 |
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AI or Humans in CX? 2024 Trends Report Reveals the Answer This annual publication includes first-party data and delves into the realm of human-guided customer experiences within digital channels, offering invaluable insights into the future of customer engagement. 15 December, 2023 10:15 |
Jobs & Careers:
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Visa is hiring: Director, Visa Consulting & Analytics, Merchant and Co-Brand Partners Locations: Austin, TX / Atlanta, GA / Ashburn, VA. Click here to apply.
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Visa is hiring: Director, Loyalty Engagement Location: Singapore, Singapore. Click here to apply.. December 15, 2023 01:06 PM |
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Mastercard is hiring: Manager, Experience Strategy & Discovery Insights Location: Dublin, Ireland. Click here to apply.
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Mastercard is hiring: Manager, Solution Engineering, Issuer Loyalty Location: O’Fallon, Missouri. Click here to apply. |
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Qatar Airways is hiring: Loyalty Specialist (Europe) Location: Remote working. Click here to apply. December 15, 2023 12:15 PM |
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SAND is hiring: Loyalty and Rewards Program Specialist Location: Remote working. Click here to apply. December 14, 2023 10:00 AM |
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Siemens is hiring: Customer Loyalty Program Manager Location: Istanbul, Turkey. Click here to reply. |
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Yara International is hiring: Product Manager specialising in Loyalty Programs Location: Berlin, Germany. Click here to apply.
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Synchrony is hiring: VP, Loyalty Process and Controls Location: New York and Seattle, USA. Click here to apply.
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Balsam Brands is hiring: Director of CRM and Loyalty Location: Idaho, USA. Click here to apply.
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Source: GLO
