All you need to know this week about loyalty & CX: GLO at WAF • Star Alliance • Emirates • Uptrip & Lufthansa • Virgin Red • Qantas • TAP • AirAsia • Jetblue • Southwest • Norwegian • Cathay • Delta • Etihad • Swiss • Oman Air • United • Alaska Airlines • Malaysia • Saudia • China Airlines • IHG • Marriott • Holiday Inn • Waldorf • Avani+ • Indigo • Wyndham • Seabourn • Amazon • Gucci • H&M • Tata Cliq • Jeep • Trip.com • The Lacek Group • Optimove, etc
GLOFeatured:
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Attend World Aviation Festival 2023 as GLO member for FREE or with 25% discount!GLO Airlines & Airports members get Free Entry. All other members get 25% discount off list price. Please contact us for member discount code. |
Airlines & Alliances News:
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Commenting on the win, Star Alliance CEO Theo Panagiotoulias said: “At Star Alliance, we are all about making air travel more stress-free and frictionless. Lounges play a vital role in enhancing the airport journey, and our Star Alliance LAX lounge has been at the front of the pack since it first opened. We are delighted that once again, it has been named one of the best in the business.” |
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Uptrip, Lufthansa Innovation Hub and Miles & More launch NFT trading card app Lufthansa Innovation Hub and Miles & More offer air travelers of Lufthansa Group Airlines a thrilling collecting experience with Uptrip app. |
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Back to school: Virgin Red’s rewards offering for the new term The heady days of summer are coming to a close and it’s time to get the kids ready for a new school year. Stationery, shoes, and backpacks are just a few of the things your little ones need before heading back through the school gates, so while you’re stocking up, why not earn with Virgin Red along the way? |
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Qantas Group Removes Expiry Date On Covid Credits Following this decision, Qantas customers with COVID credits can request a cash refund, and Jetstar customers can use their COVID vouchers for flights, indefinitely. This announcement makes Qantas’ COVID credit policy one of the most flexible of any airline in the world. |
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utu and TAP Miles&Go Partner to Bring ‘Upsized’ Tax Refund Benefits to Air Portugal Frequent Flyers TAP Miles&Go members can now leverage utu’s cross-border rewards system to receive an enhanced value of US$125 for every US$100 of tax refunds while shopping overseas. By utilising the utu Tax Free Card as their preferred method of receiving tax refunds, TAP Miles&Go members will earn a remarkable 3,546 miles, equivalent to an ‘upsized’ refund of US$125.
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Fall is in the Air with JetBlue’s New Onboard Product Offerings Customers traveling in JetBlue’s core experience can expect new fresh favorites across food and beverage offerings, a new seasonal build-your-own dining menu and more sustainable buy onboard products. |
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Southwest Airlines Launches Limited-Time Companion Pass Offer Rapid Rewards Members who register, book, and fly can earn a limited-time, promotional Companion Pass for travel between January 8 and March 8, 2024 |
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Norwegian reports strong results in the second quarter 2023 Norwegian delivered an operating profit (EBIT) of NOK 651 million in the second quarter, which was characterised by strong operational performance amidst ramping-up into the busy summer travel season. Furthermore, Norwegian and Strawberry’s new loyalty company today announced that Avida has been selected as the preferred financial partner. |
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The event represents a significant milestone for Cathay Pacific as it marks the first time the airline is recruiting cabin crew in the Chinese Mainland. With the increasing number of flights, business activities and frequent exchanges between Hong Kong and the Chinese Mainland, as well as the growing number of Putonghua-speaking customers, Cathay Pacific believes this is the right time to launch this new recruitment initiative, reflecting the importance of the Chinese Mainland market. |
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Delta and Kenya Airways expand partnership to include JFK flight The strategic partnership also encompasses the frequent flyer programs, with members of Kenya Airways’ Asante Rewards or Delta’s SkyMiles program now able to earn miles on these flights. |
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Etihad’s heart-warming video celebrates Emirati Women’s Day This Emirati Women’s Day, Etihad Airways shared a heart-warming video to mark the occasion and celebrate the success of almost 700 Emirati women employed by the UAE’s national airline. Emirati Women’s Day is celebrated on the 28 August every year to reinforce the important role Emirati women play in society. |
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The Emirates Group today celebrated the contributions of Emirati women in aviation and travel, and their vital role in supporting the UAE’s aspirations and ambitions. A special event was held at the company’s headquarters, combining creativity, music, a networking session, in addition to an inspiring panel of women hailing from diverse backgrounds and professions. |
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SWISS helps Zurich Airport mark its 75th anniversary Switzerland’s largest airline is delighted to be part of the ‘Flughafenfest’ celebrations and help entertain its attendees with various activities and some unique insights into the fascinating aviation world. Visitors will be able to follow a series of aircraft turnarounds with live commentary provided, and can also attend the official naming ceremony for a SWISS Airbus A220. |
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Oman Air Takes Next Step Towards Sustainability with Plastic-Free Initiative As part of its ongoing commitment to sustainability, Oman Air has replaced the plastic used to wrap blankets and mattresses in its premium cabins with an eco-friendlier paper-based alternative. All duvets and mattresses across the airline’s fleet will now be presented to the guests with slim, branded paper bands, resulting in the reduction of up to 21.6 ton of plastic per year. |
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How Delta people in San Juan are connecting young customers to their potential in aviation Customers passing through San Juan airport may notice some young Delta helpers as they wait to board their next flight as part of a special initiative to inspire excitement about aviation. |
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Emirates takes tennis-lovers courtside as Official Airline of the US Open for 12th consecutive year This year, Emirates fans and lovers of the game can look forward to a host of activations lined up to thrill tennis enthusiasts of all ages, whether courtside, off the court or in the air. At the tournament, the airline returns with its dynamic presence, showcasing its superior hospitality to tennis enthusiasts in addition to providing a full line-up of engaging activities that promise to keep fans entertained. |
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Emirates achieves IATA Environmental Assessment (IEnvA) Certification Earlier this year, Emirates committed US$200 million to research and development projects focussed on reducing the impact of fossil fuels in commercial aviation. Disbursed over three years, this is one of the biggest single commitments by any airline on sustainability and, by identifying partnerships with leading organisations, Emirates will contribute to finding innovative solutions to the industry’s most pressing challenges. |
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United Partners with Sesame Workshop During National Preparedness Month to Reach Children in Need The updated program also makes it easier for MileagePlus Members to get involved with more opportunities to use their miles for good. Members will receive more updates throughout the year, including community-focused stories, donation celebrations, donor highlights and the chance to get involved during United’s annual Miles on a Mission Week of Giving. |
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Emirates launches ‘out of this world’ interview with astronaut live from space Going to the ends of the Earth in a quest for the best entertainment is nothing new for Emirates ice, and this time the award-winning inflight entertainment system will feature a live interview with UAE astronaut Dr Sultan AlNeyadi, chatting about his ‘inflight experience’ in space – as he fearlessly floats 400 kilometres above our planet. |
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Beginning today, guests traveling internationally on Alaska flights and using U.S. or Canadian passports have the option to use our new Mobile Verify program. This means no longer needing to wait in line in the lobby or at the gate to have a customer service agent check your documents – you can take care of this step safely and securely from the comfort of your home. |
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In addition to providing end-to-end premium services and access to its renowned Golden Lounges, passengers and frequent flyer members travelling Business Class, Enrich Platinum, First Class on codeshare flights (Malaysia Airlines operated flights), oneworld First Class, and oneworld Emerald can indulge the signature meals while enjoying the picturesque view from the lounges. |
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JetBlue “Welkoms” Amsterdam Service with Flights from New York Starting Today “JetBlue’s transatlantic service has proven to lower fares and benefit customers in markets that have suffered for decades from high fares by legacy carriers,” said Robin Hayes, chief executive officer, JetBlue. “We look forward to introducing our award-winning Mint and core service to business and leisure customers traveling to and from Amsterdam.” |
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Emirates unveils complimentary bus services at Tokyo-Haneda Airport Emirates will be the only air carrier in Japan to offer a complimentary bus service from Haneda Airport to major train stations within Tokyo, guaranteeing seamless and efficient transport solution for the airline’s customers to two prominent drop-off locations – the iconic Tokyo Station (TYQ) at Marunouchi North Entrance and the bustling Shinagawa Station (SGS) at Konan Entrance bus stop no. 7. |
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SAUDIA Group plays key role in the success of Hajj Season 2023 SAUDIA’s fleet flew an average of half a million hours, while recording an on-time-performance rate of 83.8%. Meanwhile, 1,768 pilots and assistant pilots have also contributed to SAUDIA’s success by managing the flights efficiently, while the guest cabin crew worked at full capacity during the season, with a total of 6,063 crewmembers, who speak more than 42 languages, working during the summer months. |
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Delta Sky Way at LAX transformation complete, 18 months ahead of schedule Delta Air Lines and Los Angeles World Airports have unveiled the final major phase of the years-long, $2.3 billion Delta Sky Way at LAX project. |
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China Airlines Lowering Prepaid Excess Baggage Fees by Over 30% in Upgrade of Baggage Services In response to strong global travel demand, China Airlines has announced that excess baggage fees on international routes will be reduced by up to 22% for China Airlines/Mandarin Airlines. Travelers will also receive an additional 15% discount on prepaid excess baggage fees. The over 30% savings on checked baggage from the combined discounts means travelers will be able to have fun and shop to their heart’s content overseas. |
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AirAsia X reports Q2 net profit In 2Q23, the company registered revenue of MYR512.9 million, over four times higher year-on-year, driven by a recovery of scheduled flight operations as more aircraft were redeployed as of 30 June 2023. The airline had 11 aircraft activated, compared to five aircraft during the same period last year. Overall, this quarter’s turnover marks a recovery rate of over 50% compared to the performance in 2019. |
Hotels & Hospitality News:
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Holiday Inn Club Vacations Incorporated (HICV), an international vacation ownership company, today announced that it has been recognized by J.D. Power for the second consecutive year for providing “An Outstanding Customer Service Experience” with live phone interactions by its Owner Support team in 2023. Last year, HICV became the first company in the industry to achieve this certification. |
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VIP guests of NYFW 2023 can also enjoy visiting the Waldorf Astoria branded lounge throughout the week at Spring Studios for an elevated beverage experience, offering signature cocktails featured at Peacock Alley, a hallmark at Waldorf Astoria properties across the globe, and light canapés, with seating and decor reflective of the brand’s signature refined aesthetic. Proenza Schouler will present a look inspired by the Waldorf Astoria woman in the brand’s Spring/Summer 2024 runway show. |
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Go Your Own Way and Earn More During Marriott Bonvoy’s Fall Global Promotion With extraordinary hotel brands for every style worldwide, Marriott Bonvoy® lets you go your way and earn bonus points during the new global promotion. This fall, Marriott Bonvoy is rewarding members who explore the breadth of Marriott Bonvoy’s distinctive portfolio with two ways to earn bonus points. |
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“We are thrilled to welcome Chef Phillip Frankland Lee to Four Seasons Resort Hualalai as part of our Chef in Residence program,” says Charlie Parker, Regional Vice President and General Manager of Four Seasons Resort Hualalai. “This collaboration promises to be an extraordinary gastronomic journey that merges Chef Lee’s innovative approach with the rich culinary traditions of Hawaii. We invite all sushi enthusiasts to join us for this exceptional experience.” |
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AC Hotels by Marriott Celebrates Its Brand Debut in Croatia “We are excited to bring AC Hotels’ design-driven guest experience to the Dalmatian Coast, expanding Marriott Bonvoy’s footprint in the region,” said Matthew Boettcher, Vice President and Global Brand Leader, Distinctive Select Brands. “Housed in a prime location in the city center of Split, AC Hotel by Marriott Split is set to serve as the perfect base for a seamless, comfortable experience for both business and leisure travelers.” |
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S Hotels & Resorts Announces Solid Performance For The First Half Of 2023 S Hotels and Resorts PCL (SET: SHR), the global hospitality company from Singha Estate PCL (SET: S), announced accelerating total revenue from services of THB 4,821 million (+28% YoY), and jumping adjusted EBITDA of THB 1,112 million (+74% YoY) for the first half of 2023. The performance was derived from 69% occupancy rate of the overall portfolio in the first six months of 2023. |
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Avani+ Luang Prabang Launches ‘Luang Prabang Serene Sojourn’ Wellness Package A peaceful getaway in the UNESCO World Heritage Site, Avani+ Luang Prabang debuts a new wellness programme ahead of World Wellness Weekend on 15-17 September 2023. Designed to help guests find their perfect peace, the multi-day ‘Luang Prabang Serene Sojourn’ package includes meditation classes with a senior monk, health-conscious meals, alms-giving ceremonies, and other immersive activities that showcase the essence of Laos and its enduring heritage. |
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Hotel Indigo opens new hotel in Tokyo’s Shibuya neighborhood near iconic Shibuya Crossing Hotel Indigo, part of IHG Hotels & Resorts’ luxury & lifestyle collection, today announced the opening of its fourth property in Japan in the vibrant capital city of Tokyo. Together with Pan Pacific International Holdings Corporation, the neighbourhood-inspired Hotel Indigo Tokyo Shibuya has opened its doors in one of Tokyo’s most well-known areas near the iconic Shibuya Crossing. |
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Moxy Hotels Debuts Its Playful Spirit in Australia With the Opening of Moxy Sydney Airport Located in Mascot, a convenient suburb in the Inner-South of Sydney, the new 301-bedroom hotel is 10 minutes from Sydney International Airport via Moxy’s pink airport shuttle bus, which greets guests as they arrive. The hotel is easily accessible from Sydney’s bustling CBD and iconic sites, while the local neighbourhood offers an exciting mix of great shopping and delicious dining right on the hotel’s doorstep. |
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Four Seasons Hotel New York Celebrates New York Fashion Week Four Seasons Hotel New York Downtown, the award-winning luxury lifestyle Hotel located in the heart of Tribeca, is launching Fashion Month at The Edit, the new pop up retail space within The Spa’s third floor boutique. During Fashion Week from September 7 through September 13, 2023, The Edit will transform the Hotel lobby into an interactive fashion exhibit featuring each designer’s top fashions. Guests can mingle and view the exhibit before heading to the boutique to shop the latest styles. |
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Wyndham Grand Enters Poland with Hotel in the Heart of Krakow Wyndham Hotels & Resorts has announced the opening of the 60-room Wyndham Grand Krakow Old Town, the first Wyndham Grand in Poland. The hotel – which will be operated by Dobry Hotel Group, a leading hotel management company in Poland with decades of experience – is housed in a stunning, historic townhouse right in the heart of Krakow Old Town, close to many iconic landmarks. |
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ARGO And Copitas Unite For A Futuristic Mixology Showcase At Four Seasons Hotel Bengaluru Get ready to witness an extraordinary fusion of innovation, sustainability, and visionary mixology as two of Asia’s 50 Best Bars 2023 – ARGO (ranked #8) and Copitas (ranked #38) come together for a groundbreaking two-day spectacle at the luxurious Four Seasons Hotel Bengaluru on September 16 and 17, 2023. In partnership with The Soul Company and Beam Suntory, this unique collaboration promises an immersive experience that will captivate cocktail enthusiasts and sustainability advocates alike. |
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San Domenico Palace, Taormina, A Four Seasons Hotel was awarded “Best Hotel” in the Legends, Luminaries, and Leaders Best of the Best category, an award that recognizes an iconic hotel that epitomizes excellence in luxury hospitality. |
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Four Seasons Hotel Toronto Celebrates Art, Community And Connection This Film Festival As the heartbeat of Yorkville and a beacon of entertainment, Four Seasons Hotel Toronto will once again welcome the return of the film festival season. Celebrating artistry and renowned talent, the brand’s global flagship is setting the stage with a lineup of events and offerings sure to charm and enchant partygoers. Igniting a lively energy in Toronto, the festivities will begin on Tuesday, September 5, and conclude on Sunday, September 17, 2023. |
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BeachBound Vacations invites travelers to take part in a variety of experiences around the world with an emphasis on vacation values such as adventure, passion, discovery, togetherness, immersion, and rejuvenation. The chance to win a trip for every year over the next 20 years presents a unique opportunity for the winner to visit a multitude of destinations they may not have had the chance to visit otherwise. |
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The Spa At Four Seasons Resort Orlando Welcomes Innovative Visiting Practitioners “I look forward to welcoming these renowned wellness experts,” says Derek Hofmann, Senior Director of Spa. “The Spa at Four Seasons is the leading destination spa in Central Florida, and these new experiences are sure to complement the expansive array of rejuvenating treatments provided by our own skilled team of therapists. This is an exciting opportunity for our spa patrons to be able to interact with and experience treatments by some leading practitioners outside of Orlando.” |
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Marriott International Signs Agreement to Bring W Hotels to Al Marjan Island in Ras Al Khaimah Marriott International, Inc., today announced it has signed an agreement with Dalands Holding in collaboration with Marjan, the master-developer of freehold properties in Ras Al Khaimah, to bring W Hotels to Al Marjan Island. Slated to open in Q1 2027, W Al Marjan Island is anticipated to mark W Hotels first property in the emirate of Ras Al Khaimah bringing bold design, outstanding service and always-on programming. |
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ErmesHotels’ Marco D’Amore Wins Innovation Title in the 2023 Business Worldwide Magazine CEO Awards ErmesHotels uses innovative systems to empower hoteliers and help them remain competitive in an evolving marketplace. In today’s fast-paced and competitive hospitality industry, effective distribution management is paramount to enabling hotels to thrive. Recognising the need for a comprehensive and streamlined solution, the Rome-based company can now boast an impressive portfolio of more than 900 clients. |
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IHG Introduces Convent Square Lisbon, Vignette Collection Harmonising heritage and hospitality, Convent Square Lisbon, Vignette Collection sees a 13thcentury Dominican convent rewritten to offer unexpected serenity in Lisbon’s lively Baixa neighbourhood. Cobblestone streets lead guests from the Portuguese capital to the spiritual setting of the convent’s open-air cloister, a tranquil setting in which to socialise under open skies, warmed by vibrant fire pits. |
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“With the new Soulcation Retreats at our two beautiful resorts, our teams are here to help guests feel far away from all of life’s daily stressors and create personalized stays full of romance, adventure, inspiration or whatever desires their souls are seeking,” says John O’Sullivan, Regional Vice President and General Manager, Four Seasons Resort Punta Mita |
Cruises:
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Seabourn, the leader in ultra-luxury ocean voyages and expedition travel, and renowned for creating exquisitely designed spaces aboard its ships that exemplify themes of exploration and adventure, has unveiled an extraordinary collection of custom art on board Seabourn Pursuit, its newly launched, purpose-built expedition vessel. The extensive, permanent installation includes more than 700 artworks and takes guests on a curated journey across the seven seas. |
Retail & F&B:
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Deep dive: The customer centric approach of Tata CLIQ (India) Tata CLiQ is a dominant force in the retail landscape, encompassing a wide array of sectors including fashion, luxury, beauty, and home décor. It takes a customer-centric approach, earning praise for its omnichannel strategy and its recent expansion into offline markets, solidifying its position as a significant player. |
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Amazon Testing Higher Free Shipping Threshold for Non-Prime Members Amazon is currently experimenting with a revision to its free shipping policy. Customers who are not enrolled in the Prime loyalty program will now have to make a minimum purchase of $35 to qualify for free shipping, instead of the previous requirement of $25. This development arises as Amazon seeks to reduce expenses and streamline its operational processes. |
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Partners Coffee: Shifting Social Media Landscape Demands New D2C Strategies “The engagement we’re seeing on platforms like Twitter, Instagram, Facebook is diminishing. Email, SMS — the channels that allow us to establish a genuine connection with customers — are where we’re witnessing the most success currently,” explains Andrew Costaris, the Director of Customer Experience at Partners Coffee |
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DoorDash Looks to Voice AI to Drive White-Label Adoption In its quest to not only facilitate third-party restaurant sales but also direct orders, DoorDash is embracing voice artificial intelligence (AI) to enhance its white-label solutions for restaurants. |
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Returns Without a Receipt: The Ticket to Loyalty or Fraud? Presently, customers expect a returns procedure that is effortless and without costs. If that implies discarding the need for a receipt to prove the purchase, retailers are prepared to waive it. By enabling returns without receipts, retailers showcase a dedication to convenience. |
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Grubhub Leverages Amazon’s ‘Just Walk Out’ on Campus as Aggregators… Grubhub is introducing Amazon’s “Just Walk Out” checkout technology to convenience stores on college campuses, as various delivery service providers vie for the attention of students in order to secure their loyalty over the long term. |
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The powerful merging of casualization, comfort, and personalization is reshaping how individuals perceive and engage with brands. Brands that comprehend and embrace these values are not only cultivating customer loyalty but also paving the way for a more customer-focused future. |
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Gucci has named Alessio Vannetti chief brand officer Alessio Vannetti Is Returning to Gucci as Chief Brand Officer |
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H&M Indonesia Boosts Productivity, Compliance, Employee Engagement, and Sustainability with YOOBIC YOOBIC’s all-in-one solution has significantly elevated customer experience, employee engagement, communication, and productivity, as well as enhancing efficiency, compliance, and sustainability. Recognizing the considerable progress made since rolling out YOOBIC in 2022, H&M Indonesia received the coveted “Project Launch of the Year” title at this year’s YOOBIC Frontline Excellence Awards. |
Transport, Mobility, Fuel Retail:
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The global marketing campaign, which will also air in Europe, China, Japan, Korea, Australia and other markets around the world, signals the launch of the 2024 Jeep Wrangler and Jeep Wrangler 4xe, featuring the famous track “California Love.” This is the first time the song will be used in an automotive commercial. |
Payments, Finance, Property, Telco, Wealth Mngm & Social Media:
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Bilt Rewards announces expansion of their partnership with SoulCycle. During the Bilt x SoulCycle Rent Day Ride on September 1st, one rider in every Rent Day Ride at over 50 SoulCycle locations nationwide will win up to $2,500 to pay their rent for the month. Most importantly, anyone in the class is eligible to win. |
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Trip.com and Mastercard sign collaboration agreement and launch “Explore with Mastercard” campaign Travelers who make use of any Mastercard World or World Elite Consumer credit and debit cards through the Trip.com app will receive discounts on all flight bookings, given that they meet a minimum spending requirement. |
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Global B2B Payments Network TreviPay Adds Cross-Currency Feature TreviPay’s research has underscored the significance of a seamless initial payment experience and a consistent purchasing journey, ranking among the top three pivotal considerations for business buyers. The findings also revealed that “72% of global business buyers are more loyal to a company that offers their preferred payment method,” as detailed in the press release. |
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Klarna reports H1 2023 Results: smashes profitability target, continued growth ahead of e-commerce As Europe’s first AI-powered bank, Klarna is turbocharging its mission to revolutionize retail banking, focusing on customer value instead of customer revenue. Dozens of initiatives across the board – from analytics to marketing to customer interactions – are already making a demonstrable impact on performance and improving the experience for 150 million global customers. |
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Recharge Enters Corporate Gifting Space With B2B Pilot Service Recharge has introduced a pilot B2B initiative that facilitates the corporate distribution of prepaid items, allowing companies to provide gift and prepaid cards to their workforce for recognition and motivation purposes, as reported by Retail Technology Innovation Hub. |
Loyalty Solutions & Technologies:
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Comviva recognized as the APAC ‘Digital Marketing Company of the Year’ by Frost & Sullivan Frost & Sullivan recognized Comviva’s industry leading MobiLytix™ Marketing Studio, which combines real-time AI decisioning with omnichannel marketing automation and loyalty framework to deliver personalized customer experience at scale. This end-to-end digital marketing solution encompasses Artificial Intelligence (AI) modeling, digital marketing, loyalty, and retention across both traditional and digital touchpoints. |
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Olyns partners with Screenverse to Sell its Digital Out-of-Home Network on Programmatic Platforms “By advertising on the Olyns network, our clients are able to align their brands with sustainability in a highly visible way,” said David Weinfeld, CEO of Screenverse. “We are thrilled to partner with an innovative company that meaningfully engages customers at the prized front entrance of retailers while making recycling more accessible, convenient, and practical nationwide.” |
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Google Will Start Telling Travelers the Cheapest Time to Fly Google has announced its efforts to simplify the process of finding the most affordable flights for travelers. For searches supported by reliable trend data, travelers will be able to identify historical price patterns, aiding them in determining the best time to book their flights. |
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“When it comes to authentic content collaboration and innovative monetization for athlete creators, The Dunk Collective and Sparkit are a match made in digital heaven,” said Elliott Charles, Founder. “Having that content Powered by Sparkit supercharges our growth, viewership and sponsorship opportunities…” |
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“Genius Social | Engagements provides more efficient, cost-effective workflows that have been missing in the social media management space, and empowers marketers to reclaim valuable time for more strategic tasks,” said Falk Gottlob, Chief Product Officer, SOCi. “This technology exceeds evolving consumer interaction standards, promoting brand loyalty, nurturing customer relationships, and bolstering online presence.” |
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Nagarro’s Genome AI platform to revolutionize customer experience Nagarro’s Genome AI platform excels in delivering hyper-personalized experiences, smart recommendations, cutting-edge loyalty programs, and versatile enterprise planning solutions. Designed with modularity, the platform accommodates a diverse range of stakeholder needs. Users can either integrate specific modules into their existing cloud infrastructure or deploy them as standalone services. |
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Incode’s fully automated, in-house developed AI/ML solutions and Simpello’s unique, patented decentralized enablement offer critical operational advantages while simultaneously enhancing the customer experience. Coupled with Simpello’s unparalleled device sharing and authentication capabilities, this partnership sets a new benchmark in secure, highly personalized experiences for guests and staff in global sectors such as hospitality, airlines, rentals, financial institutions and healthcare. |
Reports / Research / Insights:
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A report on Marketing Fatigue and the disconnect between consumer and brands in marketing messages. |
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The Lacek Group whitepaper: Generationally Speaking – Gen Z Transforms Loyalty The Lacek Group as usual publishes very insightful report on Generation Z loyalty, clearly distinguishing it from Baby Boomers, Gen X and Millennials. |
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The Lacek Group: on Building Brand Devotion Through Lessons from Taylor Swift’s Team 5 valuable lessons that Taylor Swift can teach us about branding and cultivating loyal customer relationships |
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The full study ranks 86 brands on factors covering the entire customer journey including QSC (Quality, Service, Cleanliness); speed of service; brand sentiment; menu appeal; loyalty and value measures. The study also explores how controversial statements and actions can polarize consumer opinions about brands. |
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WTTC highlights a promising resurgence in Travel & Tourism investment Looking ahead, WTTC anticipates robust investment growth of 11.5% in 2023, totaling $955 billion, with a return to pre-pandemic levels projected by 2025. The organization forecasts an encouraging 6.1% average annual global growth by 2033, with Asia-Pacific and the Caribbean expected to exhibit the strongest annualized growth rates. |
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The global in-flight catering services market is driven by the growth of the aviation industry and increasing demand for air travel. Europe is leading the global in-flight catering services market, with major airlines and catering companies operating in the region. The size and growth of the European airline industry play a crucial role in determining the demand for in-flight catering services. |
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IMG Shares Fall 2023 Top Destinations, Traveler Spending Habits, and More As travelers embark on their tropical getaways this fall, most will have trips of 9 days in length, which is a day longer than the average for fall 2022 travelers. Not only are travelers increasing the length of their stays in 2023, but they are also increasing the amount they are spending on their trips. Among IMG travelers, there is a 47% increase in the average insured trip cost for fall 2023 travelers compared to 2022. |
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Global Travel Retail Market Set to Soar, Predicted to Reach $89.94 Billion by 2028 with 8.74% CAGR The rising number of international travelers is driving the growth of the Global Travel Retail Market as more people travel, they are more likely to purchase goods and services at airports, train stations, and other travel hubs. However, the rise of e-commerce and online shopping platform is hampering the growth of the market it is easier for people to shop for products and services from the comfort of their own homes. |
Source: GLO
