GLO FEATURED

GLO Weekly: Global Loyalty & CX News 04.08.2023 (Week 31)

Attend World Aviation Festival as GLO member for Free or with discount

GLO Airlines & Airports members get Free Entry.

All other members have 25% discount of listed price.

Please contact us for member discount code.

GLO @ WTM Blog: The Power of Innovation in Loyalty

GLO article discusses key innovation technologies for World Travel Market Blog.

Lufthansa in-flight service: more choice, more entertainment, more sustainability

Lufthansa’s in-flight service is being expanded and will offer more choice, entertainment and sustainability in the future. Starting in mid-August, Business Class passengers on long-haul flights from Germany will be able to choose from a wider selection of main dishes as early as one month and up to 24 hours before departure.

Apple TV+ Takes Flight with Air Canada

First airline in Canada, second airline globally to offer Apple TV+ original programming onboard. Partnership with world class brand is airline’s latest investment in its award-winning customer experience. Air Canada’s in-flight entertainment offers 2,500+ hours of movies, TV shows, podcasts, music as well as live TV news and sports—nearly double last year.

SkyTeam’s Carry-on Calculator takes the guesswork out of travel

New tool clarifies correct hand baggage allowance when connecting across carriers.

AFKLMP Cargo’s Chicago Warehouse Undergoes a Transformation, Providing Enhanced Capabilities to Benefit the Group’s Customers

On June 28th, Air France-KLM Martinair Cargo (AFKLMP) unveiled its newly configured, renovated warehouse based at Chicago O’Hare International Airport (ORD). To mark the occasion, let’s take a closer look at this new facility and how it plays into the Group’s larger strategy.

Lufthansa Group & HCS Group sign LOI

Lufthansa Group drives forward the market ramp-up and use of SAF as a core element of its sustainability strategy. Production at the Haltermann Carless site in Speyer to start in 2026 with a volume of 60,000 tons per year. SAF is a decisive technological key for more sustainable flying.

Delta, Porsche celebrate partnership with rare appearance of 918 Spyder

Porsche loaned a pre-production prototype of the 918 Spyder from their corporate collection to Delta’s Elite Services team for a two-week period, after which the supercar returned to the automaker’s collection.

oneworld wins Favourite Airline Alliance in The Trazees

The oneworld® Alliance has once again been named Favourite Airline Alliance by readers of Trazee Travel, marking the sixth time that the global airline alliance has taken home the award.

Emirates Premium Economy shines in first year of full service with over 160,000 customers trading up to experience the cabin’s quiet luxury

After setting new industry benchmarks in Premium Economy travel, Emirates is celebrating a banner first year of full-service operations with the highly popular cabin class. Over 160,000 customers have traded up to fly in Emirates Premium Economy since it was introduced in August 2022, with strong demand momentum forecasted in the coming months.

Saudia participates in the final race of 2023 ABB FIA Formula E WORLD Championship with an innovative discover E-zone

Saudi Arabian Airlines (SAUDIA) announces its participation in the 2023 Hankook London ePrix, the final race of season 9 of the ABB FIA Formula E World Champion-ship, taking place on July 29th-30th at ExCel London, UK. Guests will have the chance to enjoy SAUDIA’s innovative and digital ‘DISCOVER E-Zone’ located in the Allianz Fan Village.

Japan Airlines, Spring Japan, and Jetstar Japan collaborate to Enhance Customer Experience

Japan Airlines, Spring Japan, and Jetstar Japan is announcing a new partnership to improve the customer experience. Starting in late July 2023, JAL’s domestic flight search page will feature the schedules of SJO and JJP flights, along with direct links to their websites. This integration enables customers to conveniently access SJO and JJP’ websites for reservations and purchases.

Saudia Airline showcases enhanced seat models proposed for its new and existing fleet

SAUDIA unveiled a range of cutting-edge seat models for its upcoming fleet, and to retrofit its current fleet, as part of an array of innovative initiatives aimed at revolutionizing the travel experience. The three-day event took place at the SAUDIA club and exhibited a range of seating models for its Business and Economy class seats.

Flying Kangaroo gives $2 million to regional communities

The Qantas Regional Grants program is providing $10 million in grants over five years – $2 million each year – to support not-for-profit groups and projects directly benefitting regional Australia.

Wizz Air further reduces its Carbon Intensity by 11% and progresses with its Sustainability Targets

In the fiscal year 2023, Wizz Air achieved the carbon emissions intensity of 53.8 grams per passenger/km, a decrease by 11% compared to the previous fiscal year performance. This is Wizz Air’s lowest ever recorded result for one fiscal year and the lowest performance among major competitor airlines.

Ryanair Calls on Customers to Book Direct

Ryanair has called on customers to always book directly with airlines as many online travel agents (OTAs) provide airlines with inaccurate passenger details which can block passengers from managing their bookings and making the necessary security declarations required for travel.

JetBlue and Air Serbia Announce New Codeshare Agreement

Beginning July 26, 2023, JetBlue placed its “B6” airline code on Air Serbia-operated nonstop flights from New York’s John F. Kennedy International Airport (JFK) and Chicago’s O’Hare International Airport (ORD) to Belgrade’s Nikola Tesla Airport (BEG). Additionally, JetBlue plans on placing its “B6” code on other flights between Belgrade and points in Europe in the near future. Air Serbia plans to add their “JU” airline code to 25 destinations throughout the JetBlue network.

Southwest Airlines Extends Flight Schedule through April 8, 2024

Southwest Airlines to Offer More Seasonal Nonstop Service for Spring Break Travel

For the First Time Ever, Southwest Airlines Launches a Buy One, Get One 50% Off Base Fares Promotional Offer for Upcoming Travel

Carrier offers promotion for August & September 2023 travel; saves Customers 50% off base fares for early 2024 travel

Emirates Celebrates 20 Years of Flying to Aotearoa

Emirates has carried over 16 million passengers on 49,000 services between Dubai and New Zealand since 2003 and the Auckland to Dubai service remains the longest on its network at over 14,000km

Air France – KLM Group 2Q 2023 financial results: Strong Q2 Operating Margin at 9.6%, Oper FCF at €0.6 billion

Mr. Benjamin Smith, Group CEO: “We have again delivered a strong set of results during the 2Q of 2023. In spite of the inflationary context, we posted double-digit growth in our revenues and a record operating margin. The rollout of new award-winning products across our airlines continued unabated…”

Lufthansa Group 2Q 2023 financial results: achieves record result in Q2 and specifies outlook

Continued strong demand for air travel and high yields, EBIT in the second quarter at a record 1.1 billion euros.

SWISS further improves operating result in the first half-year to CHF 338.3 million

Switzerland’s biggest airline improved its first-half operating result to CHF 338.3 million. Total revenues for the first six months amounted to CHF 2.5 billion. The results reflect an extremely strong financial performance for the first-half period.

Alaska Air Group reports second quarter 2023 results

Delivered industry-leading adjusted pre-tax margins of 18.3% on record quarterly revenue. Adjusted pre-tax margin exceeds 2Q 2019 results despite higher fuel costs. Achieved industry’s best on-time performance and completion rate in June. Launched partnership with STARLUX Airlines, whose flights between Los Angeles and Taipei allow Mileage Plan members to connect to 16 destinations across Asia.

Qatar Airways Group reports annual results

Our strategic alliances and partnerships make a vital contribution to our expansion. The year 2022/2023, in particular, saw Qatar Airways develop and deepen alliances with a number of leading airlines which include: British Airways, IndiGo, JetBlue, Malaysia Airlines, South Africa’s Airlink, and Virgin Australia.

JetBlue Announces Second Quarter 2023 Results

“Thanks to the hard work of our fantastic Crewmembers, we generated our highest quarterly profit since 2019, demonstrating the progress we have made since the pandemic. These results were underpinned by record quarterly revenues and strong operational performance, reflecting the benefits from our significant investments and robust preparations for the peak summer travel period,” said Robin Hayes, JetBlue’s Chief Executive Officer.

Spirit Airlines Reports Second Quarter 2023 Results

“Unit revenue for the second quarter 2023 was strong and well above pre-Covid historical averages,” said Ted Christie, Spirit’s President and Chief Executive Officer. “However, demand for the peak summer travel period has been softer than expected, resulting in lower fare levels on the routes we serve…”

US Domestic Airlines Struggle as Consumers Embrace Global Travel

“If you don’t cater to premium, if you can’t bank on loyalty and if you don’t fly internationally, this year’s third quarter is likely to disappoint,” said Jamie Baker, a JPMorgan Chase analyst.

Singapore Airlines 1H 2023 results: record quarterly profit of $734mn on robust passenger demand

Continued strength in travel demand drives record load factors. Near-term forward passenger bookings remain robust. Cargo revenue declines on softening demand and higher capacity. Continued investments in strategic initiatives, industry-leading products and services. Group continues to cautiously navigate geopolitical and macroeconomic uncertainties, as well as increasing competition across key markets

JAL Group Announces Consolidated Financial Results for First Quarter of Fiscal Year 2023

In the first quarter, both EBIT and net profit turned positive for the first time in four years. Increased revenue and profits were achieved compared to the first quarter of the fiscal year 2019, by steadily capturing the recovering passenger demand.

Sabre reports Q2 results

Sabre CEO: Sabre’s market share to continue growing in the future, and they have achieved recent commercial successes, including agreements with Hyatt, Air Canada, and other airlines, as well as a long-term agreement with Internova Travel Group.

Priority Pass (by Collinson) announces a new partnership with UC Card in Japan

Starting from 1st August 2023, the partnership between UC Card and Priority Pass will offer UC Platinum Card Holders in Japan access to a wide range of international airport lounges and travel experiences. As part of this collaboration, UC Platinum cardholders will be entitled to six complimentary visits to Priority Pass’ extensive global network of airport lounges and travel experiences.

SITA supports airports to cut carbon footprint

Air transport industry IT provider SITA and Envision Digital, a Singapore-headquartered global net zero partner and Artificial Intelligence of Things (AIoT) technology leader, have signed a new partnership to help airports reduce operational costs and support their net zero ambitions.

Accor Plus raises the bar with game changing benefits: Automatic Elite Status with Bonus Status Nights

Accor Plus, Accor’s leading loyalty subscription programme in Asia Pacific, is thrilled to announce an exciting enhancement to its membership programme with the addition of a new permanent member benefit.

Hilton’s ‘Green Ramadan’ Campaign Records a 61% Reduction in Food Waste Across the UAE, Saudi Arabia and Qatar

The pioneering campaign – in partnership with UNEP West Asia and Winnow – serves as a foundation for future food waste reduction efforts

Yotel and Jetblue launch new partnership to bring rewards to True Blue and Mosaic loyalty members

Beginning August 1, 2023, the partnership will benefit all members of JetBlue’s newly relaunched TrueBlue® loyalty program. TrueBlue members of all levels can now earn TrueBlue points on stays at YOTEL locations around the world, will be eligible for exclusive discounted room rates, and receive a complimentary amenity on arrival. TrueBlue Mosaic® members will benefit even more with complimentary room upgrades and late check-out.

Radisson Hotel Group introduces its eighth hotel in Morocco with the opening of Radisson Blu Residences, Said

Radisson Hotel Group is expanding its presence in Morocco with the opening of Radisson Blu Residences, Saidia, its eighth hotel in the country. Nestled in the heart of one of the most popular seaside destinations in northern Morocco, the new hotel bolsters the Group’s portfolio to three hotels in Saidia.

Wyndham Rewards Checks-In at Sedgefield for 84th Annual Wyndham Championship

Key to Wyn returns, giving fans on-course and at-home the chance to win a custom Ford Bronco Outer Banks, Club Wyndham getaways, Wyndham Rewards points or thousands of other prizes.

Sentosa teams up with Thomas Cook India

The Palawan @ Sentosa, Shangri-La Group’s exclusive lifestyle and entertainment precinct, features eight distinct experiences, including HyperDrive (an electric go-kart circuit with gamification features), UltraGolf (an 18-hole mini-golf course), and two beach clubs.

Choice Hotels International’s Cambria Hotels and WoodSpring Suites Ranked #1 in Guest Satisfaction

WoodSpring Suites was recognised by the study as the top economy extended stay brand, scoring highest in all five of the study’s guest satisfaction factors for the segment. WoodSpring also took top honours in the overall economy segment in the 2022 index.

Four Seasons Hotel Austin, Texas announces pool day passes to enjoy its chilled saltwater pool

The Hotel is making a splash by now offering limited-time Pool Day Passes for locals to enjoy the lakeside oasis, complete with a newly installed pool chiller.

Quattro Restaurant and Bar at Four Seasons Hotel Silicon Valley earns 2023 Wine Spectator Restaurant Award

Quattro Restaurant & Bar among the world’s best restaurants for wine

Four Seasons Resort Lanai is abuzz for National Bee Day

Four Seasons Resort Lanai celebrates National Bee Day, August 19, 2023, with a selection of events and amenities to honour the honey bee.

Four Seasons Hotel Kyoto Enhances Sustainability Efforts with Introduction of Refillable Diptyque Bath Amenities

Starting August 1, 2023, Four Seasons Hotel Kyoto will offer Diptyque bath amenities in all guest rooms. With the transition to refillable ceramic bottles, the Hotel strengthens its commitment to sustainability and offers travellers a more eco-conscious stay.

Naviva, A Four Seasons Resort, Punta Mita, Mexico Wins Coveted 2023 Hospitality Design Award

Four Seasons first adult-only tented resort in the Americas named Best New Resort Brand Launch

Virgin Hotels Dallas wins equity leadership award

Virgin Hotels Dallas, located in the Dallas Design District, has been honoured with the Equity Leadership award.

Accor 1H 2023 results: Solid activity growth. Raised full-year guidance

H1 2023 RevPAR up 38% vs H1 2022 Demand expected to remain strong for the coming months

Hilton Reports Second Quarter Results; Raises Full Year Outlook

Meliá announces First Half Results 2023

H1 2023 RevPAR up 38% vs H1 2022 Demand expected to remain strong for the coming months

Marriott International 2Q 2023 results: continued momentum in demand for global travel leads to outstanding results.

Second quarter 2023 comparable systemwide constant dollar RevPAR increased 13.5 percent worldwide, 6.0 percent in the U.S. & Canada, and 39.1 percent in international markets, compared to the 2022 second quarter; Second quarter reported diluted EPS totaled $2.38, compared to reported diluted EPS of $2.06 in the year-ago quarter. Second quarter adjusted diluted EPS totaled $2.26, compared to second quarter 2022 adjusted diluted EPS of $1.80;

Marriott International Declares Quarterly Cash Dividend

Marriott International announced that its board of directors declared a quarterly cash dividend of 52 cents per share of common stock. The dividend is payable on September 29, 2023, to shareholders of record as of the close of business on August 17, 2023.

Expedia Q2 results

Expedia Sees 15% growth in loyalty membership and increased contributions from the B2B segment due to more affordable travel options.

Sojern and Profitroom Join Forces to Drive Direct Hotel Bookings

“This collaboration between Sojern and Profitroom is perfectly timed to address the evolving needs of hoteliers of all sizes, helping them navigate the complex landscape of digital marketing and guest acquisition, and ultimately drive measurable results while boosting profitability.”

Starbucks launches digital menus to personalize the in-restaurant customer experience

Starbucks is planning to extend its data-driven personalization strategy from its mobile loyalty app to its physical stores by implementing digital menu boards. Laxman Narasimhan, the CEO of Starbucks, discussed the company’s intention to enhance personalization across all channels during a call with analysts to discuss the third quarter FY2023 financial results. The goal is to transition all stores to digital menu boards in the next couple of years to further improve personalization.

Slickdeals Annual Survey: Americans Are Spending Less on Impulse Purchases in 2023 Than in Prior Years

38% of US Adults have decreased the amount of impulse spending this year, as compared to 14% in 2022 and 16% in 2021.

Sephora Launches Music Collective to Champion and Invest in Diverse Artists for a More Inclusive Creator Community

Sephora introduces Sephora Sounds – a first ever music collective to support and amplify underrepresented, emerging artists through Sephora’s social platforms. With Sephora Sounds, the prestige beauty retailer seeks to amplify and support diverse voices in the music artist community, and continues to enable creator representation. 

Costa Coffee devalues loyalty scheme

Under the new rules, customers will be required to buy a greater quantity of drinks compared to the previous policy in order to qualify for a complimentary item.

7-Eleven, Inc. Gives One Lucky Customer the Chance to be an Extra in a Music Video by Production Powerhouse Lyrical Lemonade and Director Cole Bennett

Customers can enter to win by purchasing participating products at 7-Eleven, Speedway and Stripes stores through August 29.

Instacart Unveils Enhanced Capabilities for Retailers to Customize E-commerce Storefronts and Launch Shoppable Campaigns

Retailers like Gelson’s Markets and Stew Leonard’s are using Instacart Storefront and Storefront Pro to build custom content and shoppable campaigns

Sweetgreen (F&B, USA) to bring reward program to in-restaurant guests

2-tiered loyalty program has been digital only. In the next few months, the loyalty perks will also apply for in-store purchases.

DoorDash’s Grocery Business Fuels Growth to Record-High 532 Million Orders

DoorDash’s Grocery Business Fuels Growth to Record-High 532 Million Orders

DoorDash and Uber Race to Drive Delivery Subscription Usage

UNDER ARMOUR launches new “UA Rewards” loyalty program

Under Armour, Inc. (NYSE: UA, UAA) today announced that U.S.-based consumers have a new way to score more with the launch of Under Armour’s “UA Rewards” loyalty program. In Under Armour’s drive to Make Athletes Better, our most loyal consumers will be able to connect to the brand in new and rewarding ways.  

Footasylum Taps NewStore and Talon.One to Enable Omnichannel Shopping Experiences

The fashion streetwear and sportswear brand has embraced a MACH approach to drive innovation across its retail business.

Planet Fitness Q2 Results: growth driven by Gen Z

Planet Fitness said its second-quarter results reinforce how the company’s fitness experience “continues to resonate with consumers.”

Interview with Loop CEO: Returns experience impact customer’s brand loyalty

Loop (e-commerce / retail) CEO Says Returns Experience Now Drives Brand Loyalty

Interview with Poshmark Founder: Poshmark’s focus on community sets it apart from competitors.

The emphasis on community, combined with strategic technological investments like Posh Shows and Posh Lens, has contributed to Poshmark’s success and resonated more with consumers, leading to increased sales and loyalty within the platform.

USA Sportswear Industry Customer Survey 2023: Delivering Exceptional Customer Experience – The Power of Consumer Insights

Delivering an exceptional customer experience is crucial for companies in the sportswear industry to thrive in the competitive marketplace. The ability to meet and exceed the expectations of customers can make all the difference between success and failure.

Microsoft Deepens Relationship with PayPal to Offer Simple, Flexible Payment Options to increase consumer loyalty

PayPal Holdings, Inc. (NASDAQ: PYPL) and Microsoft Corp. (Nasdaq: MSFT), today announced Microsoft’s integration of PayPal’s Pay Later solution in the U.S., U.K., Australia, Germany, France, Spain, and Italy. In addition, customers in the U.S. will soon have the option to pay with Venmo in the Microsoft Store. Venmo is currently available in the Microsoft Store on Xbox in the U.S. These new integrations offer customers more flexible ways to pay and help increase customer loyalty.

PIÑATA, one of the leading renter rewards programs, launches Pinata Pay, a revolutionary debt solution

Piñata, the nation’s fastest-growing reward and credit building platform for renters, is revolutionizing the rental industry once again with the launch of Piñata Pay. This new debit card payment solution, backed by Visa and supported by AI technology, not only rewards renters for on-time rent payments but also significantly impacts the bottom line for property owners and operators. Renters receive cash back rewards for on-time rent payments, automated rent credit reporting, thousands of dollars in monthly giveaways, and more, while owners see increased rent payments and renter satisfaction. 

Contentful® Composable Content Platform for SAP Commerce Cloud Now an SAP Endorsed App Available on SAP® Store

Contentful empowers marketing and merchandising teams to stage experiences and make changes in minutes rather than days, to deliver faster commerce experiences that increase conversions.

Dentsu Helps Brands Create Generative AI-Powered Customer Experiences with Salesforce

Dentsu and Merkle, dentsu’s leading technology-enabled, data-driven customer experience management (CXM) company, today announced that they are collaborating with Salesforce to offer AI expertise to marketing and commerce leaders. Merkle’s generative AI solution, Merkle GenCX, will be available for businesses to use with Salesforce Einstein GPT to help brands harness the power of generative AI to deliver, manage, and optimize connected customer experiences.

Xoxoday announces partnership with Kloudrac

Xoxoday’s partnership with Kloudrac brings Rewards, Incentives, Payouts, Loyalty, and Commissions automation to Salesforce customers.

BR Marketing Group Launches WebVR Immersive Service: A New Way to Boost Brand Loyalty and Engagement

Imagine stepping on stage with your favorite artist in VR from your browser. Discover secret rooms, join live Q&As with other fans, shop for merch, and more. Connect with your audience like never before.

Givex Announces Second Quarter 2023 Financial Results

For Q2 2023, revenue increased 15% to $19.4 million and customer locations increased 7% to 124,000. Q2 net loss dropped 75% from $3.9 million in Q2 2022 to $978,000 in Q2 2023, and ARR* for TTM** increased $11.8 million from $59.3 million as at June 30, 2022 to $71.1 million as at June 30, 2023, growth of 20%.

Xoxoday and Retention Concierge Announce Partnership to Drive Digital Transformation in Africa

The partnership will focus on driving digital transformation across Africa and other regions, helping leading and aspiring brands improve their employee experience, operational efficiency, customer experience, and revenue growth.

USA Loyalty Programs Market Databook 2023: 50+ KPIs on Loyalty Programs Trends

In value terms, the loyalty market in United States has recorded a CAGR of 12.8% during 2018-2022.The loyalty market in United States will continue to grow over the forecast period and is expected to record a CAGR of 11.7% during 2023-2027. Loyalty market in the country will increase from US$24.5 billion in 2022 to reach over US$42.8 billion by 2027.

Newsweek publishes 2023 rankings for America’s best loyalty programs

Crumbl Loyalty (by Crumbl Cookies) rated the best loyalty program overall scoring 9.56 out of 10.

Europe Loyalty Programs Market Intelligence Report 2023-2027: Retailers are Trimming the Value of their Loyalty Points to Aid Margin Growth Amid the Economic Downturn

The loyalty market in Europe is witnessing remarkable growth, projected to reach US$42,270.6 million in 2023, with an annual increase of 12.4%. Over the past years, the region has experienced a steady rise in loyalty program adoption, driven by the impact of inflation on disposable incomes, leading consumers to seek enhanced value through reward programs. The United Kingdom, in particular, has seen a surge in the use of retailer vouchers and coupons.

United Kingdom Loyalty Programs Market Intelligence Report 2023 – Retailers are Cutting the Value of their Reward Points Due to Growing Inflationary Pressures

The loyalty market in the United Kingdom is witnessing a significant surge, with an expected annual growth rate of 11.7%, reaching a value of US$8.189 billion in 2023. Over the past few years, the loyalty market in the UK has demonstrated steady growth, recording a CAGR of 12.4% from 2018 to 2022. The trend is set to continue during the forecast period, with an estimated CAGR of 11.1% in 2023 -2027, projecting the market to reach US$12.492 billion by 2027.

American Express consumer survey UK: Purpose more important than price in driving loyalty amongst younger shoppers

New research conducted by American Express in the UK suggests that younger generational consumers, including Gen Z and Millennials, prioritize purposeful shopping as the dominant driver of brand loyalty, surpassing price considerations.

China Loyalty Programs Market Report 2023: Loyalty Market Boom – Market Expected to Reach $27.6 Billion by 2027

The loyalty market in China is expected to grow by 13.5% on annual basis to reach US$16.905 billion in 2023. In value terms, the loyalty market in China has recorded a CAGR of 13.9% during 2018-2022.The loyalty market in China will continue to grow over the forecast period and is expected to record a CAGR of 13.1% during 2023-2027. Loyalty market in the country will increase from US$14.892 billion in 2022 to reach $27.613 billion by 2027.

Brazil Loyalty Programs Market Intelligence Report 2023: NFT-Powered Loyalty Programs on the Rise – Forecast to 2027

The loyalty market in Brazil is on track for significant growth, with an expected annual increase of 13.6%, reaching a value of US$3,660.1 million in 2023. Over the past four years, the loyalty market in Brazil has demonstrated robust performance, recording an impressive CAGR of 13.8% from 2018 to 2022.

Africa & Middle East Loyalty Programs Market Report 2023: Target Audience, Rewards, Benefits, Marketing, and Communication Strategies

The regions have witnessed significant expansion, recording a CAGR of 12.9% from 2018 to 2022 in value terms. This upward trajectory is expected to continue, projecting a CAGR of 12.2% from 2023 to 2027, reaching a market size of US$9,297.7 million.

South Africa Loyalty Programs Market Intelligence Databook 2023: 50+ KPIs on End-Use Sectors, Operational KPIs, etc.

Over the past four years, the loyalty market in the country has exhibited robust performance, recording an impressive CAGR of 13.8% from 2018 to 2022. The forecast period is expected to maintain this growth trajectory, with an estimated CAGR of 13.5% from 2023 to 2027, projecting a substantial expansion of the loyalty market from US$303.7 million in 2022 to US$573.8 million by 2027.

Spain Loyalty Programs Market Report 2023: A $5.25+ Billion Market by 2027 – Market Size, Growth Drivers, and Emerging Trends

Over the past four years, the loyalty market in Spain has demonstrated strong performance, recording a notable CAGR of 12.9% from 2018 to 2022. The forecast period is expected to continue this positive trend, with an estimated CAGR of 12.1% from 2023 to 2027, projecting substantial growth of the loyalty market from US$2,985.1 million in 2022 to US$5,294.5 million by 2027.

Deals vs. Brand Loyalty – what are latest trends

With the increase in travel and growing reliance on credit for experiences, one might expect brand loyalty to become more straightforward. However, consumers continue to prioritize finding the best deals even during times of inflation to make their desired experiences possible.

Collinson Asia Pacific customer engagement and loyalty research report: ‘The New Rules of Engagement: Customer Expectations Revealed’.

The report highlights that four out of five consumers in the Asia Pacific region are more likely to use payment cards with travel-related rewards or benefits for their travel expenses. This trend is particularly prominent in countries such as Malaysia, India, Vietnam, Thailand, Mainland China, and Hong Kong SAR. Additionally, consumers from India, Vietnam, Hong Kong SAR, Malaysia, and China are also inclined to use payment cards with travel rewards for their daily expenses.

MarketsandMarkets™: Contact Center Software Market worth $109.7 billion by 2028

The Contact Center Software Market is expected to grow from USD 41.9 billion in 2023 to USD 109.7 billion by 2028 at a CAGR of 21.2% during the forecast period, according to a new report by MarketsandMarkets™. The rising demand for analyzing audio and video conversations and the need to deliver an enhanced customer experience has driven market growth.

Allied Market Research: Customer Intelligence Platform Market to Reach $21,682.84 Mn, Globally, by 2032 at 26.3% CAGR

The Contact Center Software Market is expected to grow from USD 41.9 billion in 2023 to USD 109.7 billion by 2028 at a CAGR of 21.2% during the forecast period, according to a new report by MarketsandMarkets™. The rising demand for analyzing audio and video conversations and the need to deliver an enhanced customer experience has driven market growth.