All you need to know this week about loyalty & CX: Emirates • Lufthansa • Norwegian • Qatar Air • Saudia • United Airlines • Royal Jordanian • IHG • Hilton • Marriott • Sabre • Visa • AMEX • FIS/Worldpay • Revolut • Forrester, etc.
GLOFeatured:
Attend World Aviation Festival 2023 as GLO member for FREE or with 25% discount!
GLO members get Free Entry or 25% discount (depends on sector). Please contact us for member discount code.
Airlines & Alliances News:
Emirates sweetens the travel experience serving more than 40 million chocolates every year
Schools out for summer! 20 ways kids fly better with Emirates
Summer ready: British Airways launches British summer campaign
Norwegian announces agreement to acquire Widerøe
Saudia launches new route to Birmingham in collaboration with the air connectivity program
Qatar Airways Group Reports Record Revenues with Strong Profits as Expansion Continues
Royal Jordanian (RJ) announces the introduction of its new Voice of the Customer program
United Airlines plans to compensate customers who experienced significant disruptions in June.
Cathay Pacific Asia Miles announces devaluation effective from October 2023
Hotels & Hospitality News:
IHG Hotels & Resorts new campaign called “Meet How You Meet”
Chelsea Football Club and Hilton Announce Global Partnership, Exclusive Experiences for Hilton Honors Members
World Sports Hospitality Market – Forecasts from 2023 to 2028: $21+ Billion Market Potential
Collinson announces Partnership with Blue Sky Group (Indonesia)
Retail & F&B:
UK Supermarket Leader Morrisons Selects Eagle Eye to Supercharge Loyalty and Promotions Capabilities
Eagle Eye signs 5-year contract with Morrisons (UK)
Companies are cutting back on customer loyalty programs and birthday freebies
New at Payback (Germany): Collect even more points with vouchers
eCommerce Merchants Can Attract 85% of Persuadable Customers With Data…
Aging Population Demands Restaurants’ Continued Focus on the on-Premise Experience
Lascana is a new Payback partner
Petco Mexico and Teamwork Commerce Join Forces to Revolutionize the Pet Industry.
Transport, Fuel Retail:
Uber for Business announces exclusive partnership with Xoxoday (India)
Measurable AI launches Annual Report on Ride-Hailing Across Asia and Americas (2019 – 2023)
Irving Oil launches first Atlantic Canadian loyalty program
Azamara Doubles Down On Savings For Loyalty Members
Kum & Go relaunches app and loyalty program
Payments, Finance, Insurance, Wealth Mngm:
American Express to discontinue their AIR MILES co-brand cards
Banks turn to digital gift cards to reward customers
Revolut Launches Instant Cash Back Rewards in US
Visa spends $1 billion to buyout Brazil’s fintech Pismo
FIS sells majority stake in Worldpay at $18.5bn valuation
Times Club is now ‘Abound’; Borderless super app all set to reinvent banking for expats
Moneyhub and MX Partner to Drive Global Adoption of Open Finance
Data Connect for Marketing empowers omni-channel businesses to use payments data to drive personalization and increase loyalty
Loyalty Solutions & Technologies:
SANDSIV becomes part of Connecting Visions ecosystem to offer VOC solutions to the Spanish market
unitQ Customer Feedback Software Ranked “High Performer” by Trusted Software Marketplace G2
AGIA Affinity Wins Multiple Marketing Awards at 2023 PIMA Insights Conference
Loyalty & CX Reports:
The Forrester Wave™ report: Customer Analytics Service Providers, Q2 2023
Tredence Named a Leader in Customer Analytics Service Providers – Q2 2023 Analyst Report
People & Appointments:
HKTB names new Southeast Asia director
Abra Group Names David W. Dickson to its Board of Directors as an Independent Director
Hero Digital Appoints Katie Comerford as Executive Vice President of Marketing and Media Services
Source: GLO
