All you need to know this week about loyalty & CX: •GLO interview with Inge Huijbrechts, Global SVP Sustainability, Radisson Hotels •GLO Interview with David Garner, VP of Commercial, Minor Hotels • GLO Interview with Jelena Kezika, Senior Director Strategy, Global Hotel Alliance •Turkish Airlines •Emirates • Lufthansa •Qatar Airways •Delta •IndiGo •Sri Lankan Airlines •Virgin Australia •Wizz Air •Ryan Air •Marriott •Hilton •IHG •Hyatt •Royal Caribbean •Loyal Solutions, etc.
GLOFeatured:
GLO Video Interview at ATM 2023 with Inge Huijbrechts, Global SVP Sustainability, Radisson Hotels on Radisson Rewards, Sustainability and Green Mobility
Inge Huijbrechts, Global SVP Sustainability, Radisson Hotels on: Radisson history and revamping the Radisson Rewards loyalty program • On “Brand architecture” – 9 brands and a single loyalty program • On Lifestyle brand, local experiences & green mobility strategy • On personalisation • On synergies between sustainability and loyalty programs • On the biggest opportunities and challenges for Radisson Rewards in 2024 • and 3 personal Questions.
GLO Video Interview at ATM 2023 with David Garner, VP of Commercial for Minor Hotels (Middle East and Africa) on strategy, sustainability and innovation
David Garner, VP of Commercial, Minor Hotels on: •market recovery and challenges & opportunities in 23/24 •being part of Global Hotel Alliance and Discovery Dollar Programme •piloting Discovery Dollars new earn & burn feature •Minor Hotels’ sustainability efforts and being part of Green Collection •Digitalisation, AI implementation and personalisation •characteristics of UAE and Middle Eastern travel markets •one prediction for 2024 and •3 personal questions.
GLO Video Interview at ATM 2023 with Jelena Kezika, Senior Director Strategy, Global Hotel Alliance
Jelena Kezika, Senior Director Strategy, GHA on sustainable programmes at Global Hotel Alliance and Green Collection.
Airlines & Alliances News:
Europe & UK:
Turkish Airlines Rises to 8th Position in the Ranking of the Strongest Airline Brands
200,000 guests in 100 days: Successful launch of Green Fares at the Lufthansa Group
Reserve your seat on Scandinavian Airlines’ first electric flight 2028
Wizz Air (Hungary) launches flight subscription plan
Turkish Airlines Introduces Flight Tracker Digital Globe to Enhance Guest Experience
MENA:
Emirates relaunches the Skywards Everyday app
Qatar Airways Privilege Club launches new initiative
Fly Emirates to Dubai and enjoy a complimentary night’s stay in a luxury 4 or 5 star hotel
Qatar Airways: Official Airline of the United Rugby Championship Conclude a Valiant 2023 Season
Emirates aces another year at Roland-Garros 2023
North America & LATAM:
Frontier Airlines (USA) launches paid for Elite Status for $499
Air Canada and Aspire partner to launch a new lounge concept at Toronto City Airport
Delta introduces exclusive Delta One facility at LAX
Asia & Australia:
SriLankan Airlines launches loyalty programme for foreign employment agencies
All Singapore Airlines passengers to get access to unlimited free Wi-Fi in all cabin classes
Qantas (Australia) to release an overhauled version of its smartphone app towards by of 2023
Virgin Australia announces partnership with Luxury Escapes for Velocity Points
Juspay to power payments for India’s leading airline, IndiGo
Qantas to set up climate fund as it tracks towards net zero
Qantas (Australia) gears up for New York flights with new aircraft, designer PJs and new menu
Hotels & Hospitality:
Hyatt launches ‘New Impression’ by Secrets Brand to further elevate luxury all-inclusive offerings
Hilton and Saudi Tourism Authority Sign MoU for Collaboration on Attracting Visitors to the Kingdom
Marriott Bonvoy launches new campaign: One Marriott Bonvoy Point = One Epic Experience
IHG Hotels & Resorts introduces effortless Wi-Fi connection for guests worldwide
Courtyard by Marriott Colombo hosts Sri Lanka Open 2023 Pro-Am Golf Tournament
Centara (Thailand) Celebrates 10th Anniversary of KTC Partnership
Hilton Garden Inn Da Nang Opens its Doors in Vietnam
Mandarin Oriental Paris introduces ‘Make Paris Yours’ campaign
Everi (USA) launches mobile app technology at nine casinos
Luxury & Cruises:
Royal Caribbean’s Icon of the seas ups the ante and appetite with new, reimagined dining
66% Of TikTok users would book holiday destinations at random, according to Royal Caribbean study
DFS (China) unveils new luxury loyalty programme DFS Circle
Retail, F&B, Transport, Fuel Retail & Sport:
Asda to acquire EG Group’s UK and Ireland business
Costa Coffee (UK) announces changes to its loyalty programme
Noon.com’s (UAE) loyalty program “noon One” launches massive monthly sales
Uber stops ride discounts, to offer cash backs
Untie Nots signs contract with FairPrice (Singapore)
Subway (UK) celebrates its biggest ever menu transformation with Saatchi & Saatchi
Petrosoft Inc. (USA) announces Gilbarco Veeder-Root Certification
City Plumbing (Scotland) launches nationwide loyalty programme
Banks & Payments:
Synchrony and JTV (USA) extend credit card program
Presto Partners with VSING in Loyalty Points Collaboration (Malaysia)
Telecom & Media:
Ooredoo (Qatar) celebrates 14 years of award-winning loyalty programme
Loyalty, CX Technologies & Solutions:
Loyal Solutions (Denmark) company announcement of changes to the Board of Directors
Points4Purpose Expands into US Market, introducing cause-related Loyalty Programs to US
TDCX AI to Drive Innovation in Customer Experience
The Fan Tokens platform (Socios.com) is celebrating PSG win by giving away a signed Messi jersey.
SANDSIV (Switzerland) expands African footprint through exclusive partnership with the CX Group
Magic (USA) announces $52M Strategic Funding Round led by PayPal Ventures
Reports:
Boston Consulting Group loyalty programme survey results
Good Travel Management Airline study results: top 10 airline loyalty programmes
Morning Consult Report: The Three Levels of Brand Loyalty and How to Achieve Them
Travel Barometer Report 2/2023 by the European Commission
Adyen Survey on Middle Eastern consumer preferences
People & Appointments:
Hero Digital (USA) expands leadership team with Chris Kostakis as new Chief Technology Officer
PureRED (USA) appoints retail technology veteran Umesh Sripad as its first Chief Product Officer
