All you need to know this week in loyalty & CX: Arabian Travel Market, Turkish Airlines, Emirates, Delta, BA, Etihad, Oman Air, Qatar, Vietnam, ANA, Spirit, Accor, Hyatt, Marriott, Hilton, Choice, Sonesta, Dorchester Collection, Carnival Cruise, Sainsbury's, Primark, Visa, AmpliFi, Journera, Expedia, HBR, Swissport, Currency Alliance.
GLOGLO News:
Airlines & Alliances News:
Delta Air Lines announces March quarter 2023 financial results & Delta SkyMiles membership
Turkish Airlines to offer free and limitless messaging above clouds
British Airways announces Avios only flights
Emirates Skywards partners with Dilmah Tea to offer members exclusive tea-inspired experiences
Etihad introduces free ”Chat” service to all Etihad Guest members flying on it’s widebody fleet.
Etihad Guest launches “Treat yourself to luxury promotion”
Vietnam Airlines mulles expansion to Australia
ANA Mileage Club Sky Coins and Miles extends miles for another year
Spirit Airlines offer with StatusMatch.com
Hotels & Hospitality:
ALL – Accor Live Limitless announced as an Official Supporter of Rugby World Cup France 2023
Marriott Vacations Worldwide Introduces The Marriott Vacation Clubs™
Choice Hotels International (USA) Releases 2022 ESG Report Outlining Commitment to Sustainability
Sonesta (USA) announces changes to loyalty program Travel Pass
Dorchester Collection: two ultra-luxury Dubai properties are taking shape
Carnival Cruise considering changes to loyalty programme
Retail, F&B, Transport & Petrol / E-Stations / Deliveries:
Sainbury’s announces changes to Nectar
Primark launches first circular product range in latest sustainability push
Customer experience journey in the Indian B2B EV sector
Enhancing customer experience for e-commerce companies.
Payments, Finance & Real Estate:
Visa partners with PayPal, Venmo and others to power interoperable digital payments
CreditCards.com survey (USA) reveals 23% of credit card holders don’t claim their rewards
ampliFI Loyalty Solutions (USA) partners with Visa to Launch the Visa Rewards Platform
Loyalty Solutions & Technologies:
How to power real-time customer experience using AI & Analytics
Reports:
Harvard Business Review: 3 Ways Companies Get Customer Experience Wrong
Expedia summer travel forecast: flight searches up 25%, increased interest for international travel
Global Loyalty Management Market Report 2023-2028
Report: Digital channels are eroding consumer loyalty
The Elliott Report: Upcoming changes to travel loyalty programs this summer
RoyalMount Report: luxury consumers increasingly demanding superior in-store experinces
Method Comms (USA) Study: Watch your Language: Think Like A Brand, Speak Like A Person
People & Appointments:
SeaWorld Entertainment Names Marisa Thalberg as Chief Marketing and Communications Officer
Opinions / Podcast:
Chuck Ehredt, CEO Currency Alliance: Pay With Points: Unlocking Loyalty Program Value
