Weekly roundup of key loyalty & CX news: BA, Virgin Atlantic, Lufthansa, ITA, Emirates, Etihad, Qatar, Neom Airlines, Air India, Qantas, Sky Team, Global Hotel Alliance, Accor, Marriott, One&Only, Wyndham, Choice Hotels, H World Group, Disney Cruise, M&S, Amazon, Kognitiv, Oracle, Amadeus, etc.
GLOAirlines & Alliances News:
Aeromexico rebrands its loyalty program Club Premier to Aeroméxico Rewards
British Airways (UK) launches New English sparkling wines in its Club World Cabins
Virgin Atlantic (UK) to launch codeshare with Korean Air
Thomas Cook (UK) chooses InterLnkd to power intelligent shopping mall
Lufthansa Group joins First Movers Coalition to achieve sustainable travel
ITA Airways (Italy) celebrates first birthday & 1 million members of it’s loyalty programme Volare
Finnair (Finland) steps up sustainability efforts in consumer experience and operations
Emirates and United announce codeshare partnership
Emirates (UAE) Kids ‘fly better’ campaign introduces new range of collectible toys and bags
Etihad Airways celebrates completion of major system transition to Amadeus with flash sale
Etihad Airways (UAE) teams up with Emirati Chef for contemporary Iftar meals
China Southern Airlines and Etihad Airways to explore greater cooperation following MOU signing
NEOM Airlines (Saudi Arabia) to Launch in 2024
Air India (India) partners with Tumi and unveils Amenity Kits & Pajamas
Akasa Air (India) partners with WebEngage to improve customer engagement
Qantas (Australia) launches new food selection – new menus, meals and premium produce
SkyTeam scoops ‘Alliance of the Year’ in Air Transport Awards 2023
Hotels & Hospitality
Global Hotel Alliance (Dubai) launches GREEN COLLECTION featuring 14 Kempinski Hotels
Accor/Trip.com/McKinsey Report: Sustainable travel in China
Hotels.com Rewards announces transition to One Key
One&Only resorts reveals new global brand campaign
W Hotels (Marriott group, USA) announces the launch of live electronic music showcase “W Presents”
Ascend Hotels Collections (part of Choice Hotels) undergoes brand relaunch
Retail, F&B, Transport & Real Estate:
M&S (UK) Partners with CommerceHub (USA) to Expand its Product Selection with Unified Marketplace
Amazon and Panera team up to offer new Amazon One pay-by-palm technology to Panera’s customers.
Foot Locker (USA) reports solid growth bolstered by customer loyalty
How does Trader Joe’s create customer loyalty despite not having a rewards programme?
Shopper AI (Israel), retail technology startup makes American debut
“Free Coffee Mondays” launched by GetGo (USA)
Nar (Azerbaijan) leads customer loyalty index for 4th consecutive year
Loyalty Technology:
Kognitiv (Canada) launches powerful new AI new AI-driven Kognitiv Pulse solution
Givex Corp. (USA) Announces Integration with Customer Feedback Provider Chatter by Stingray
Alviere (USA) Unveils Innovative Promotional Card Program to Revolutionize Customer Loyalty
Bink (UK) raises £9m capital in fresh funding round
Reports:
Merkle’s 2023 Prizing Report: Consumers Want Cost Savings and Value
Optimove 2023 Consumer Summer Shopping Survey: 73% plan to spend same or less
Freeman Trust Report 2023: Face-to-Face Interaction Is Key to Building Brand Trust
Asendia Report (Canada): How To Sell Direct In The Age Of The Conflicted Shopper
Synchrony Report: Future Shoppers Seek Connected, Curated and Convenient Shopping Experiences
iSeatz Annual State of Loyalty Report: Credit Card Rewards Report
People & Appointments:
Dorothea von Boxberg to be CEO of Brussels Airlines
Accor (France) proposes appointment of Anne-Laure Kiechel as INED to the Board
Fun:
Delta’s 14 million miles customer – Delta celebrates most-traveled customer
