All you need to know in global loyalty & CX news this week.

GLO

GLO Upcoming Events: 

GLO Event // Loyalty & Artificial Intelligence: Applications, Challenges & Solutions // Expert Roundtable Online 

March 1, 2023 @4pm GMT / 11am EST 

Register & Join @ https://events.teams.microsoft.com/event/55f12a05-c1d1-4186-80d5-07899310c0f5@8c29f218-ca9d-4ed2-b845-ccb2fb8a4233

GLO Video / GLO Loyalty Predictions 2023 Ep 14: Loyalty Budgets for 2023. Heads of Airlines & Hotels, Loyalty Consultants  

Featuring: Benjamin Lipsey, Head of Flying Blue Air France-KLM / Kristi Gole, Head of Strategy, Global Hotel Alliance / Andrea Pinna, Global SVP Loyalty Strategy, Radisson Hotel Group / Tony Piedade, Deputy Chair, GLO / CEO, Redwing Consultants, UK

GLO Video / GLO Loyalty Predictions 2023 Ep 15: Loyalty Budgets for 2023. Loyalty Solution Providers & Consultants.  

Video Interview featuring loyalty experts: Shyam Shah, CEO, Loyalty Juggernaut, USA/ Peter Kisbye, CEO, Loyal Solutions, Denmark / Ani Elmaoglu, CEO, Ketchup, Turkey  / Iain Pringle, Partner, New World Loyalty, UK

GLO Video / GLO Loyalty Predictions 2023 Ep 16: Loyalty features and technologies that are in focus in 2023. Heads of Loyalty & Loyalty Solution Providers & Consultants.  

Video Interview featuring loyalty experts: Benjamin Lipsey, Head of Flying Blue Air France – KLM / Andrea Pinna, Global SVP Loyalty Strategy, Radisson Hotel Group / Peter Kisbye, CEO, Loyal Solutions, Denmark / Chuck Ehredt, CEO Currency Alliance, Spain / Ani Elmaoglu, CEO, Ketchup, Turkey /  Iain Pringle, Partner, New World Loyalty, UK

GLO Video / GLO Loyalty Predictions 2023 Ep 17: Which industry do you think is at the forefront of innovation in loyalty & why? Loyalty Solution Providers & Consultants.

Video Interview featuring loyalty experts:  Tony Piedade, Deputy Chair, GLO / CEO, Redwing Consultants, UK/ Peter Kisbye, CEO, Loyal Solutions, Denmark / Chuck Ehredt, CEO Currency Alliance, Spain / Ani Elmaoglu, CEO, Ketchup, Turkey /  Iain Pringle, Partner, New World Loyalty, UK

Airlines & Alliances News:

United Airlines (USA) Makes It Easier for Families to Sit Together

Alaska Airlines (USA) Flight Pass subscription service turns one year

Sansa Airlines (Costa Rica) Optimizes its Commercial Operations in Costa Rica & Central America through Partnership with GO7

Finnair is changes its retail strategy and leveraging digital technology to continuously enhance the customer experience.

Amadeus: A decade of innovation at London Heathrow sees launch of self-service check-in and bag drop

Air Canada & United Airlines to Offer More than 260 Daily Transborder Flights and Two New Routes this Summer

Airline / Rail partnerships: KLM offers passengers more Thalys seats to and from Brussels

Airline retail: Amadeus on differentiation through airlines retail transformation

The Pacific Asia Travel Association signs organisational partnership with Cvent

Hotels & Hospitality

Global Hotel Alliance reports 4Q22 and FY2022: room revenue and nights all exceed pre-pandemic levels in 4Q

Radisson Hotel Group on a strong growth trajectory in South Asia with 12 signings in 2022; Set to establish a robust pipeline of 150+ hotels

Small Luxury Hotels selects The Hotels Network to boost brand channel conversion

MGallery Hotel Collection (part of Accor) delivers style & substance with “Stories that stay” and a delightful outlook for 2023

The Leading Hotels of the World Welcomes Eight New Hotels as Members

The Travel Corporation (TTC) merger of their Tour Brands’ loyalty programmes into one programme called Global Tour Rewards

Retail, Payments, Transport:

Ikea launches AR game Lilla Äventyret (Little Adventure) for children about marine life & sustainability

Very (UK online retailer) is transforming digital customer experience

Very (UK), online retailer, to use AI & machine learning to improve product discovery for customers

Payback receives “German Customer Award”

Klarna’s US growth surges with GMV up 71% YoY

Entertainment, Telecom & Sport: 

Venuetize (by Everi) signs agreement with 1839 Labs for long term mobile tech solutions

Loyalty Technology: 

Amadeus and BCD expand global technology partnership to capitalize on opportunities in corporate travel

Impartner (USA), partner relationship management (PRM) provider launches Loyalty Rewards Management

Qonsent & LiveRamp (USA) Partner to Drive Consumer-First Consent Solution for Brands, Marketers, and Consumers

Auto Link & ChannelNet Partnership Helps FIs Close More Vehicle Loans Faster Using AI Driven Personalization Technology

Idexo Launches Game-Changing Web3 Player Management System, Providing Next-Level Gaming Experience

Iterum Recognized by Frost & Sullivan for Delivering Superior, Seamless and Effortless Customer Experience in LATAM

Green Loyalty, Sustainable Loyalty & CX, ESG:

United Airlines rallies businesses and consumers with new, first-of-its-kind $100+ million sustainable flight fund

IKEA Sustainability and Climate Reports 2022: Reduced climate footprint and significant increase of renewable energy

DHL Express launches GoGreen Plus giving customers opportunity to use sustainable aviation fuel

Amadeus on Sustainability in Travel Industry

Marriott International Joins the Internet Watch Foundation; Deploys Cisco Technology to Combat Online Child Sexual Abuse Material

BOLD (by Wyndham) Hits the Accelerator, Signs Nearly 20 Hotels in Just Over Six Months

Reports: 

Featured Report: Adam Posner on Joyalty* Program (for those brands without loyalty programs)

Kearney Consumer Institute: Consumer trading-down and trade-off behaviors during infaltion-driven recession

Report: Vericast study indicates that consumers want a personal experience without sacrificing privacy

Report: Optimove 2023 Consumer Marketing Fatigue Survey

Interviews: 

Interview: Kirsten Hasler, CRM & Loyalty Manager, Ikea Australia is interviewed by Adam Posner (The Point of Loyalty)

People:

KLM Royal Dutch Airlines appoints Barry ter Voert as Chief Experience officer & Mariam Kartman as Chief Peoples Officer

Marriott International appoints Saba Landmann as Senior Vice President, Global Brand and Portfolio PR

Awards: 

Korean Air CEO wins ATW’s Excellence in Leadership Award

Payback receives “German Customer Award”

Podcasts:

The Loyalty Podcast 48: What Can Loyalty Deliver and Benchmarks For Success?