The new solution allows retailers to deliver and execute precisely targeted rewards and incentives to members at the exact moment of purchase, processing complex loyalty calculations faster than a Google …
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“Voice is fast becoming the default interface for customer service,” said Rasmus Hauch, CTO of boost.ai. “By offering both instant, natural interactions and enterprise-grade control, we’re giving businesses the tools …
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The renewed agreement focuses on further optimizing the client’s customer service ecosystem through Xiao-I’s flagship solutions. These technologies have been instrumental in delivering seamless, intelligent, and scalable support throughout the …
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This collaboration combines TechSee’s breakthrough AI-powered visual automation platform with SOFTEL’s in-depth expertise in omnichannel architecture and contact center modernization, delivering scalable, intelligent service experiences across various industries.
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Tie enables e-commerce brands to know who is visiting their website and engage consumers in real time through personalized, timely messaging.
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As GenAI becomes increasingly integrated into daily life, concerns about security and transparency are rising. Despite rapid adoption of the technology, skepticism persists: Nearly three-quarters (74%) of respondents familiar or …
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Designed to help advertisers and marketers deliver predictable ROI, the new suite redefines how data and AI power every stage of the customer journey. Unlike one off task automation, Appier’s …
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At the heart of this vision is blueplus+, OR’s integrated digital platform that unites the company’s wide-ranging services into one ecosystem. This effort reflects OR’s corporate mission of “Empowering All …
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The collaboration will embed Revmo AI’s voice-enabled ordering, reservations, and customer engagement tools directly into the Milagro platform, empowering restaurants to deliver a modern, high-touch guest experience while driving efficiency …
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Survey: AI and Agentic Commerce Gain Ground, But Adoption Hinges on Savings and Consumer Protections
“Each of our four annual consumer surveys have revealed meaningful trends as consumers navigated the pandemic, inflation and now the rise of AI. What’s consistent is a growing reliance on …
