Creating intelligent, human-like, and proactive personalized experiences at scale is even easier thanks to the expanded partnership. Enterprise customers can now integrate Google Cloud’s cutting-edge AI, including advanced large language …
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Under this new agreement, PureSpectrum has selected Qualtrics as its exclusive synthetic panel provider. Qualtrics’ foundational AI model produces synthetic responses and insights proven to reduce fielding costs by up …
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Cisco is forecasting a fundamental shift in customer experience (CX)—driven by advanced AI, unified data, personalisation at scale, and Rich Communication Services. These trends are expected to elevate loyalty and …
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Depop, the Gen Z‑focused fashion resale marketplace owned by Etsy, has confirmed the permanent appointment of Peter Semple as Chief Executive Officer, following a tenure as interim CEO that garnered strong …
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The company has partnered with Vyntelligence (also known as Vyn), whose Agentic Video Intelligence platform is being integrated into Currys’ customer support workflow—marking what Currys describes as a retail-first application …
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Marketers embracing Agentic AI report up to 23% higher campaign performance, as 60% of consumers now expect AI-powered brand experiences.
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“Multi-location businesses have always struggled to understand how their brands perform at the local level against local competitors,” said Chatmeter CEO John Mazur. “And now, for the first time ever, …
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Rising service costs, disjointed customer journeys, and growing customer impatience are forcing many organizations to rethink how they scale personalization in customer experience. New research from global research and advisory …
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By enabling merchants to retain distinct brand identities and value propositions that resonate beyond purely transactional decision-making, the Alliance will drive innovation with hyper-personalization, immersive 3D shopping experiences, frictionless automation, …
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The acquisition strengthens 15below’s AI capabilities, extends its reach into the airport market and creates an end-to-end channel for passenger communication.
