“From the moment a customer steps into one of our airport lobbies to when they are relaxing with a refreshment at 35,000 feet, we’re always thinking of ways to make …
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“Congratulations to Tysons-based Capital One for opening a lounge in its hometown airport,” said Jack Potter, president and CEO of the Airports Authority. “This new lounge at Dulles International is the …
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The Lacek Group and Sitecore set out to survey consumers around the globe to better understand their current loyalty needs and expectations: What drives brand loyalty? What propels loyalty program …
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Passenger traffic increased year-on-year by 5.9% in Mexico and 23.2% in Puerto Rico and declined 13.0% in Colombia. Passenger traffic growth in Mexico and Puerto Rico was mainly driven by increases in domestic traffic of 13.0% and 21.8%, respectively, …
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“It’s our mission to be Australia’s most loved airline and that means we need to listen to our customers to ensure we are offering the services that are most important …
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Major travel trends for the quarter and rest of 2023. Airfare costs and predictions by country and on key city-pairs. Detail on hotel rate movements across each region. Insights into …
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The Lacek Group as usual publishes very insightful report on Generation Z loyalty, clearly distinguishing it from Baby Boomers, Gen X and Millennials.
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In response to strong global travel demand, China Airlines has announced that excess baggage fees on international routes will be reduced by up to 22% for China Airlines/Mandarin Airlines. Travelers …
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MarPay™ integrates three fundamental elements of business: Marketing, Payments, and Loyalty.
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As travelers embark on their tropical getaways this fall, most will have trips of 9 days in length, which is a day longer than the average for fall 2022 travelers. …
