65% of customer loyalty program members expressed a desire to receive holiday gifts from the brands they support, underscoring the growing importance of holiday gifting as a key driver of …
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To craft a successful marketing campaign that resonates and drives both sales and loyalty, the research indicates it’s crucial to understand how creators influence consumer shopping preferences, spending habits, content …
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Emirates Airlines announced on October 8 the suspension of its flights to and from Iran due to escalating tensions in the Middle East. In addition to canceling flights to Iran, …
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The loyalty program landscape in Saudi Arabia is characterized by rapid evolution, driven by technological advancements, changing consumer preferences, and regulatory shifts. Companies adopt personalized and technology-integrated solutions while exploring …
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According to survey findings only two of the big four Australian banks, Westpac and CommBank, offer personalized features that proactively anticipate customer needs.
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Collinson International’s 2024 Travel Benefits and Customer Engagement Report reveals Asia Pacific consumers spend as high as USD10,000 per annum on travel.
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The report also highlights that Hispanic enthusiasm for sports presents ongoing opportunities for brand engagement. Hispanic sports fans are 39% more likely to recommend a company and 37% more likely …
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In response to a series of recent delays, cancellations, and emergency landings, Malaysia Aviation Group (MAG) has announced that Malaysia Airlines will temporarily scale back its flight schedule until December …
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British Airways is resuming direct flights from London-Gatwick to Bangkok’s Suvarnabhumi International Airport on October 28, 2024, initially operating three times a week and increasing to five times weekly by …
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Forrester has just published the results of its annual Customer Experience Index (CX Index™) rankings. Unfortunately, US consumer perceptions of CX quality have declined for an unprecedented third consecutive year, …
