0:00 – Introduction to MileagePlus • 01:05 – Main KPIs of MileagePlus • 02:40 – United’s approach to personalisation and CX • 03:45 – On Kinective Media • 07:23 – …
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All you need to know this week about loyalty & CX: GLO WAF Interview: SungJoon Park, SkyTeam• GLO Interview: Kashmira Motiwalla, Majid Al Futtaim • AirAsia • Virgin Atlantic • …
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00:00 – Majid Al Futtaim’s vision, ‘SHARE’ loyalty • 02:40 – ‘SHARE’ benefits: convenience, unified experience • 07:40 – Co-branded credit cards • 13:36 – Loyalty linked with sustainability • …
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00:00 – Majid Al Futtaim’s vision, ‘SHARE’ loyalty • 02:40 – ‘SHARE’ benefits: convenience, unified experience • 07:40 – Co-branded credit cards • 13:36 – Loyalty linked with sustainability • …
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0:08 Introduction to SkyTeam’s loyalty proposition • 02:09 On collecting feedback and data within the Alliance • 03:02 On Sky Priority app • 04:28 On intermodal partnerships • 06:36 On …
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GLO WAF Interview: SungJoon Park, Director, Loyalty & High Value Customers, SkyTeam (Full Interview)
0:08 Introduction to SkyTeam’s loyalty proposition • 02:09 On collecting feedback and data within the Alliance • 03:02 On Sky Priority app • 04:28 On intermodal partnerships • 06:36 On …
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All you need to know this week about loyalty & CX: GLO WAF Interview: Evgenia Starkova, SkyTeam • Star Alliance • AirAsia • Qantas • Oman Air • Air Canada …
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00:00 On the recent developments at SkyTeam • 02:39 On the role as the alliance umbrella to enhance CX • 05:41 On SkyTeam’s future plans for lounges • 08:14 On …
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00:00 On the recent developments at SkyTeam • 02:39 On the role as the alliance umbrella to enhance CX • 05:41 On SkyTeam’s future plans for lounges • 08:14 On …
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All you need to know this week about loyalty & CX: GLO WAF Interview: Danielle Brown, Plusgrade • GLO Interview: Natalie Doutres & Gokce Evirgen on Amadeus’ loyalty solutions • …
