GLO Top 10 most watched & read loyalty & CX stories in 2023: GLO Loyalty Panel at WAF • Benjamin Lipsey announcement • Ali Bin Zayed interview • Luigi Marandola …
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All you need to know this week about loyalty & CX: Join Philip Shelper’s London Masterclass on Loyalty • ITA Airways • Air Canada • British Airways • Qatar Airways …
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USE: GLO250 for £250 GLO members’ discount. Read course details.
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0:00 – on current tech trends in loyalty • 2:20 – on foreword from Thomas O’Toole and contribution from Michael Smith and Lincoln Hunter • 4:00 – Thomas O’Toole (Kellogg) …
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00:00 – Intro • 00:41 – on new content in 2nd edition of ‘Loyalty Programs’ • 02:22 – on 2 key new trends in loyalty post COVID • 04:35 – …
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0:00 – on approach to large projects • 6:42 – on digital transformation • 8:40 – advice to companies embarking on projects • 10:25 – magic wand • 1:47 – …
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0:00 – Introduction • 1:01 – on most significant developments in loyalty technology in 2023 • 3:51 – on Artificial Intelligence • 7:07 – on single view of the customer …
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0:00 – Introduction • 1:29 – Key milestones • 3:32 – Importance of loyalty • 6:14 – Key trends, opportunities and challenges • 13:17 – One prediction for the loyalty …
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All you need to know this week about loyalty & CX: GLO Interview: Nuran Erdag Haberdar, Turkish Airlines Miles & Smiles Program • Avios • Air France / KLM • …
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0:00 – Introduction • 0:39 – on key trends post-COVID • 3:17 – on approach to non-airline partnerships • 6:45 – on Miles & Smiles integration into Turkish Airlines app …
