EmCan Loyalty • EmCan “perfect customer” • Main goal and motivation behind the launch of the EmCan • EmCan solution provider, technologies used and key features • EmCan program structure, …
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Ramya Murali, Deloitte on key trends, challenges and innovation • measuring consumer loyalty beyond traditional metrics • multi brand houses • maintaining consumer interest in long-term loyalty programs • how …
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Jelena Kezika, Senior Director Strategy, GHA on sustainable programmes at Global Hotel Alliance and Green Collection.
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David Garner, VP of Commercial on: •market recovery and challenges & opportunities in 23/24 •being part of Global Hotel Alliance and Discovery Dollar Programme •piloting Discovery Dollars new earn & …
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Inge Huijbrechts, Global SVP Sustainability, Radisson Hotels on: Radisson history and revamping the Radisson Rewards loyalty program • On “Brand architecture” – 9 brands and a single loyalty program • …
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Siegfried Nierhaus, VP Middle East, Deutsche Hospitality Group, on • DH’s Middle Eastern presence and expansion • Where do you see Deutsche Hospitality in 3-5 years? What is your strategy …
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Antonio Ricciardi, SVP, Consumer Intelligence & Engagements and Head of Etisalat Smiles Programme, on: • Smiles Programme evolution • Future growth strategy: acquisitions and partnerships and building an ecosystem • Rewards …
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Dr Nejib Ben-Khedher, Head of Emirates Skywards, on: Emirates’ Skywards milestones • Program’s miles ‘adjustments’ vs. ‘devaluations’ • Top 5 markets vs. rest of the world • ‘FFPs’ vs. ‘lifestyle …
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Amanda Elder, CCO Kempinski Hotels shares insights on Luxury Hospitality, customer experience and Kempinski Discovery loyalty program with Anastasia Levashova, Co-founder & Exec Director, Global Loyalty Organisation.
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Participants: Inge Huijbrechts, Global SVP for Sustainability, Security and Corporate Communications at Radisson Hotel Group; Jelena Kezika Senior Director of Strategy at Global Hotel Alliance; Dilek Glenister, Co-founder & Exec …
