“At Fairmont, our greatest privilege is being part of moments that matter,” said Omer Acar, CEO of Fairmont Hotels & Resorts. “Through our ongoing partnership with Make-A-Wish, we’re turning the …
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Amadeus IT Group posted a strong third quarter for 2025, reporting a 4% year-over-year increase in global air bookings, marking its fastest quarterly growth rate so far this year. This …
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Marks & Spencer has launched a pilot store on TikTok Shop in the UK, marking its first step into social commerce to engage younger shoppers and expand its beauty and …
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The award-winning program is raising the bar in loyalty by offering more to members: rewards every five nights, a new Titanium tier, and more ways to reach status—faster
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Virgin Atlantic has launched its new Autumn/Winter 2025 in-flight menu, featuring a refreshed breakfast concept, seasonal comfort dishes, enhanced wine selections, and a mid-flight margherita pizza — all designed to …
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The report highlights a growing shift from room-based performance metrics to more guest-centric measures such as Revenue per Available Guest (RevPAG), which captures the total value of each guest interaction …
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The World’s Best Brands list is the result of an independent global survey, which gathered insights from over 90,000 consumers across the world. Respondents evaluated brands based on key criteria …
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Choice Hotels is reinventing its Choice Privileges program around emotional connection, more frequent recognition, and experiential rewards—shifting loyalty from transactional points-earning to a more human, memorable, and accessible member experience.
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Wyndham Rewards and KrisFlyer have launched a promotion offering Wyndham members a 20% bonus when converting points to KrisFlyer miles from October 28 to December 27, 2025.
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As customer expectations rapidly evolve, their perception of traditional loyalty models evolves with it. As a result, many loyalty programs face a widening “value gap” between what members want and …
