Vietnam Airlines and Accor Group Forge New Loyalty Alliance. Mutual benefits: Lotusmiles and ALL members can now convert and redeem points interchangeably across both programs. Exclusive launch promotion: 50% bonus …
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The report highlights a growing shift from room-based performance metrics to more guest-centric measures such as Revenue per Available Guest (RevPAG), which captures the total value of each guest interaction …
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The World’s Best Brands list is the result of an independent global survey, which gathered insights from over 90,000 consumers across the world. Respondents evaluated brands based on key criteria …
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Hyatt’s third-quarter results show a steady fee-led model amid mixed topline trends, plus a clear pivot to loyalty economics that should compound through 2027.
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World of Hyatt reaches more than 60 million members, growing at a rate of nearly 30% annually since 2017.
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Anthropic’s push for agentic AI, paired with rising personalization expectations and new review signals like Vrbo’s photo uploads, is reshaping travel operations and loyalty programs — a shift the Global …
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Choice Hotels is reinventing its Choice Privileges program around emotional connection, more frequent recognition, and experiential rewards—shifting loyalty from transactional points-earning to a more human, memorable, and accessible member experience.
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Wyndham Rewards and KrisFlyer have launched a promotion offering Wyndham members a 20% bonus when converting points to KrisFlyer miles from October 28 to December 27, 2025.
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As customer expectations rapidly evolve, their perception of traditional loyalty models evolves with it. As a result, many loyalty programs face a widening “value gap” between what members want and …
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