The truly outstanding programs are those conceived by brands and retailers that not only listen to their primary customer base but go further by involving them in crafting the loyalty …
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Listen to key takeaways from the GLO-hosted Loyalty session about companies advancing gamification in loyalty: Moderator: Tony Piedade, Deputy Chairman, Global Loyalty Organisation Julie White, Chief Commercial Officer, Europe & …
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The President of Virgin Enterprises, Andrew Swaffield, has cautioned that the aviation industry risks becoming an exclusive domain for the affluent if it fails to adopt sustainable practices.
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In an interview with PYMNTS, Hannah Harper, the digital marketing manager at Leatherman, sheds light on the company’s focus on loyalty and how it benefits both the company and appeals …
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The adoption of technology and the use of data are central to modern loyalty programs. Technological advancements have enabled loyalty programs to move beyond traditional point-based systems, offering more dynamic …
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0:00 – on key focus areas 12-18 months ahead • 2:26 – on changing CX and balance between “bricks & mortar” and digital sides • 4:26 – on the importance …
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Dr. Nejib Ben-Khedher / Head of Emirates Skywards on 0:00 – on current focus of Emirates Skywards • 3:10 – on relaunch of Skywards Everyday app • 5:30 – on …
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Ben Lipsey, Head of Flying Blue on: 0:00 – on Amazon customer centricity and customer data ecosystems • 4:55 – on Millennials, social media, experiential travel and sustainability • 10:34 …
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Eveline shares insights on: How important is language in delivering the best possible CX? For which countries or cultures would you say local language campaigns are commercially important? Do you see any …
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According to affluent shoppers, the era of quiet luxury, characterized by subtle refinement, understatement, and minimalist elegance, is coming to an end. This shift raises important questions for retailers, particularly …
