While I wouldn’t necessarily say it’s a lounge race, a lounge serves as a differentiator for the overall customer experience. It’s an affinity tool, and it’s a key part of …
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Michael Rousseau, Air Canada CEO, gave extended interview on key goals, challenges and strategy to Aviation weekly. GLO provides the key takeaways.
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Join GLO’s WAF panel in Lisbon on 27/09 at 12:50 and listen to Bruce Lahood, Mastercard on 3 key trends that will shape loyalty.
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Join GLO’s WAF panel on 27/09 at 12:50 and listen to Ben Lipsey, from Air France – KLM Flying Blue, on latest trends in loyalty, Flying Blue initiatives and marrying …
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This development is part of a broader trend in the restaurant industry towards providing seamless digital experiences. Restaurants, including Panera, are adopting various technologies like in-car ordering via vehicle dashboards …
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In terms of subscription categories, loyal consumers exhibit distinct preferences. Among them, beauty products emerge as the most sought-after, with 71% opting for subscriptions in this category. Food and beverages …
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Join GLO’s WAF panel on 27/09 at 12:50 and listen to Emirates’ Dr. Nejib Ben-Khedher, SVP Emirates Skywards on latest trends in loyalty, Emirates initiatives in 2023 and plans for …
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While travel is making a comeback, consumers continue to grapple with limitations on both their time and finances. Despite inflationary pressures, travel remains one of the few discretionary expenses people …
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McMullen emphasized, “We are creating more engagement with customers through personalization, offering more targeted and effective promotions… and our seamless ecosystem is resonating with customer needs and allows us to …
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The powerful merging of casualization, comfort, and personalization is reshaping how individuals perceive and engage with brands. Brands that comprehend and embrace these values are not only cultivating customer loyalty …
