Siegfried Nierhaus, VP Middle East, Deutsche Hospitality Group, on • DH’s Middle Eastern presence and expansion • Where do you see Deutsche Hospitality in 3-5 years? What is your strategy …
-
Antonio Ricciardi, SVP, Consumer Intelligence & Engagements and Head of Etisalat Smiles Programme, on: • Smiles Programme evolution • Future growth strategy: acquisitions and partnerships and building an ecosystem • Rewards …
-
Amanda Elder, CCO Kempinski Hotels shares insights on Luxury Hospitality, customer experience and Kempinski Discovery loyalty program with Anastasia Levashova, Co-founder & Exec Director, Global Loyalty Organisation.
-
Participants: Inge Huijbrechts, Global SVP for Sustainability, Security and Corporate Communications at Radisson Hotel Group; Jelena Kezika Senior Director of Strategy at Global Hotel Alliance; Dilek Glenister, Co-founder & Exec …
-
Inge Huijbrechts, Global SVP Sustainability, Security, Communications at Radisson Hotels highlighted 30-year Radisson’s Sustainability journey and leading role in setting up industry-wide Hotel Sustainability Basic Standards, supported by over 70 …
-
Keith Pierce, EVP and president of franchise and development at Sonesta International Hotels Corp, gave inteview to Hotel management publication. A lifetime of experience and relationships at Wyndham and beyond …
-
In today’s competitive business world, providing excellent customer service is crucial as customers have many options to choose from.
-
In an article published by Harvard Business Review, Lisa Nirell discusses common mistakes that companies are making in their customer experience (CX) strategies post-pandemic and provides recommendations for how to …
-
A recent article published in the Times of India (contributed by Vaibhav Bhat, Senior Manager, PMA, Merkle) discussed the rise of personalization in online businesses, which has been made possible …
-
The Forbes article titled “Delivery Matters Most” discusses how e-commerce retailers can create better customer experiences by improving their last-mile delivery services. This is considered a critical aspect of the …
