“Loyalty is up for grabs this holiday season…” said Van Ullen. “Our research revealed that shopper concern extends beyond just price… Incentives like free shipping, buy now pay later services, …
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Consumers continue to prefer credit card and restaurant gift cards while seeking more promotions and loyalty rewards during the holiday season.
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A New Book from BCG Provides the Playbook for Harnessing AI to Personalize the Customer Experience.
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All you need to know this week about loyalty & CX: GLO WAF Interview: Danielle Brown, Plusgrade • GLO Interview: Natalie Doutres & Gokce Evirgen on Amadeus’ loyalty solutions • …
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The Lacek Group’s report emphasizes AI’s role in achieving infinite personalization, enabling brands to customize every interaction to an individual’s preferences and engagement patterns. Through adaptive content, optimized message timing, …
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The McKinsey report on MENA’s grocery sector highlights strong growth in modern trade, eGrocery, and discount formats, driven by increasing consumer demand for convenience, value, and premium products. Retailers that …
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This research explores the extent to which consumers perceive the use of third-party food-ordering apps as effort, the subsequent effects on brand loyalty and the role of perceived risk. The …
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Personalization, Conversational Commerce, and Trust Define This Year’s Shopping Season
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Per SAS, traditional AI to surge, GenAI hype will spring a leak, campaign management will be back in vogue and more.
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The 2024 survey reveals that 70% of Americans struggle with rising grocery bills, with nearly all respondents relying on digital and loyalty tools to help offset costs
