The report provides actionable steps for how banks, credit unions and insurance companies can enhance how customers experience their brand.
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Direct Travel’s survey reveals high optimism among business travelers for AI in travel management, a surge in bleisure travel, and a call for greater innovation in travel booking, especially by …
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Insights on the LGBTQ+ segment of the U.S. traveler: who they are, what they want, and how they research, book and share experiences: LGBTQ+ TRAVELERS DO AND SPEND MORE ON …
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OAG surveyed 2,000 North American travelers in April 2024 to analyze what services, ticket inclusions and rewards programs are driving purchasing behaviors.
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Forrester has just published the results of its annual Customer Experience Index (CX Index™) rankings. Unfortunately, US consumer perceptions of CX quality have declined for an unprecedented third consecutive year, …
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Almost two-thirds of consumers confess that a positive brand experience is more likely to win them over than great advertising.[1] In a world where the online retail space is growing increasingly …
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68% spending more on leisure travel with 74% respondents planning an intra-regional holiday within Asia-Pacific (APAC). Australia is the top destination in next 12 months ahead of Japan, with 46% …
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In response to evolving consumer demands, merchants across MENA are embarking on ambitious digitization journeys and adopting innovative payment strategies. As digital commerce moves beyond the early adoption phase, the …
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Thynk guide dives into details how hotel CRM systems enhance guest experiences and loyalty through data-driven personalization, operational efficiency, and targeted marketing, requiring a strategic approach to selecting and implementing …
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CBRE analyzed the loyalty programs of 5 major U.S. public hotel companies (Choice, Hilton, Hyatt, Marriott and Wyndham). 11% increase in hotel loyalty program members led to a 5% increase …
