Drawing on data across millions of subscribers and billions of transactions, this report reveals benchmarks and trends and then pairs them with best practices to help subscription businesses drive strong …
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Delta leaders share key insights from their conversations at CES 2024 that illustrate how their work is helping Delta remain ahead of the industry.
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The even distribution of promotions throughout the year points to a deliberate effort by retailers to drive consistent customer engagement, steering away from the reliance on seasonal spikes.
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Leveraging technology to deliver an exceptional experience from booking to check out is key to ensuring guests rebook in the current economic climate.
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Zendesk annual CX Trends Report shows 70 percent of leaders completely reimagining their customer journey.
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Key takeaways: 2x more companies want to increase their investment in customer retention than in acquisition • 81.4% of program owners confirmed that their loyalty program was helpful during the …
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An analysis of brands’ online, mobile, and in-store experiences reveals a notable gap in omnichannel technology adoption, underscoring the potential for improvement
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The seamless integration of shopping features on social platforms further streamlines the cross-border purchasing process, converting consumer interest into transactions. The rising influence of social media platforms is thus reshaping …
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Companies establish a health-focused image by satisfying customer requests for simplicity and openness, which builds trust and encourages brand loyalty.
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Netcore Cloud, a leading global MarTech and customer experience company, has released its 2024 North American Consumer Benchmark Report, offering crucial insights into the changing landscape of consumer shopping habits …
