All you need to know this week about loyalty & CX: GLO Interview: Nuran Erdag Haberdar, Turkish Airlines Miles & Smiles Program • Avios • Air France / KLM • …
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During this period, the automotive industry maintained a brand loyalty rate of 50.6%, the same as the corresponding period in 2022, despite a notable 7% increase in return-to-market volume among …
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The report finds that BNPL may boost subscription loyalty and help merchants to avoid discounts.
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Under the 2023 overarching theme, ‘Life Maximized’, Klarna also identified ‘Interior Expressionism’ and ‘Host With the Most’ as key trends for US consumers this year
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The study showed that a composite organization representative of interviewed customers that implemented Glance Guided CX experienced considerable results over a three-year period
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New research from The Harris Poll on behalf of TFL surveyed 2,001 American full-time employees ages 18+ to understand why the demand for live events is so high and how …
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While Buy-Now, Pay-Later (BNPL) loans have impacted credit card purchase volume, the private label card industry continues to thrive due to customer loyalty and additional revenue associated with store credit …
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Storyblok, the content management system (CMS) category leader, announced the results of a global survey of 1,000 consumers that reveals the content they trust and reject when making purchases this …
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Now more than ever, online and omnichannel retailers have to deal quickly with customer complaints and rectify the issues that cause them to occur.
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The study, based on a survey of over 2,000 U.S. adults, indicated that 78% of restaurant subscribers and 73% of those interested in subscriptions exhibit strong loyalty to their preferred …
