In the quest to gain and maintain consumer loyalty, wine subscriptions and similar alcoholic beverage services prioritize the customization of their products, according to findings from PYMNTS Intelligence.
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New report “Meeting expectations: the future of meetings & events” reveals the value of human connection and the importance of balance & belonging as priorities for 2024
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“Across generations, we’re seeing guests customize their stays with us, invest in quality sleep, pursue new cultural experiences, and stretch the boundaries of business travel. At Hilton, our world-class team …
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McKinsey article covers key benefits of tokenization
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Consumer optimism in the United States remained steady over the summer, while consumer spending saw a modest uptick across most categories. Here’s the latest research from our ConsumerWise team.
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During August, Asia Pacific airlines transported 25.7 million international passengers, marking an impressive 129.7% year-on-year growth compared to the previous year. This brought demand to an average of 76.5% of …
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Identifying the leading B2C Loyalty Programs and best practices across industries in the Netherlands.
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With SAF and sustainable fuels firmly on the agenda of airlines, airports, transport companies and hospitality industry, very useful report by McKinsey breaking down types of sustainable fuel and giving …
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Disconnected transitions between self-service and assisted-service hurt customer experience (CX), undermine self-service adoption, waste resources and leave customers frustrated as they toggle between multiple channels. Gartner examined more than 6,000 …
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Learn how iGaming operators can increase the odds for player loyalty, and gain valuable insights into player experiences, behavior and marketing preferences
