The culinary tourism market is concentrated, and the vendors are seeking strong partnerships with automotive, industrial, and commercial companies to compete in the market. Butterfield and Robinson Inc., G Adventures, …
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Deloitte Global has joined GLO as the latest member showing its commitment to leadership in loyalty and customer experiences. By joining GLO – one of the leading global cross-industry organisations …
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Growth of Customer Loyalty Strategies Raises Bar on Innovation.
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Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced the launch of its State of Customer Service in The Middle East report, in collaboration …
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The Gen Z demographic has immense potential to drive future revenue for merchants. This paper presents research findings about the mindset, behaviors, and payment trends of Gen Z, with focus …
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Brands’ CX Quality Reaches Its Lowest Point Since 2016.
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Companies covered: Paypal Holdings Inc • Global Payments Inc • Wirecard • Aliant Payments. Themes covered: • Macro-economic and ESG-variable analysis of the industry, regulatory, policy, and innovation landscape • …
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Jeff Fromm argues that as loyalty programs continue to proliferate, consumers are increasingly focused on the tangible benefits these programs offer and whether the effort and time investment required for …
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Industry Research Cuts Through the Noise of Traditional Trend Reports to Identify Evolving Behaviors and Motivators Shaping the Future of Meetings and Events
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Customisations across the conversion funnel can have varying impacts, though Shopify and BCG find that offering a loyalty program can increase lower funnel conversion 4-6%.
