Luxury auto manufacturers and retailers are the only industries to significantly improve their overall CX quality this year.
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According to a recent survey by TrendER/infoQuest, South African shoppers have identified the top loyalty programs in the country. As living costs continue to rise, South Africans are seeking ways …
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5 ways a flexible cloud platform drives business success for loyalty leaders: 1. No limits to program design 2. Quicker time to market 3. Less dependency on IT budgets 4. …
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British Airways Holidays has launched its first Travel Trends Report, examining the behaviours and attitudes that are shaping travel trends today. Findings include that 63% of consumers say that holidays …
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Latest analysis of rewards programs offered by major hotel brands reveals emerging trends focused on unbundling, upselling, and AI-driven personalization
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The global gift cards market is driven by factors such as an increased demand for digital lending options, rise in use of gift cards as a rewards and incentives, and …
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Summary: While the challenges of the past few years are fading, the current times are far from ordinary. The pandemic has brought about significant changes in technology and policies, which …
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According to Adyen retail report around 74 per cent of shoppers in the UAE feel that their favourite brands are not rewarding them for their loyalty.
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Affordability has become an important factor for travellers, with 32% of respondents stating that they will choose their next European holiday destination based on the cost of experiences offered there.
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United Airlines, Air Canada and Turkish Airlines come up top in the most recent airline loyalty programme study.
