Empathy Among Americans Suffers Sharp Decline, Yet Brands Are Expected To Make Emotional Connections With Consumers
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Read of Currency Alliance website Chuck Ehredt, CEOof Currency Alliance and sprevisou speaker on GLO webinar published interesting in insight on why “pay with points” is currently trending as a …
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77% of shoppers expect to visit a luxury store as or more often in the year ahead. Sustainability narratives should be reflected in physical spaces, as 61% of luxury shoppers …
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Expedia is merging its loyalty programs for Hotels.com, Expedia, and Vrbo to create a new rewards program called One Key, which will launch in mid-2023. Existing loyalty program members will …
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According to the report, grocers are increasingly concerned about the ease with which customers can switch to competitors in the digital age, and improving loyalty is a C-level issue for …
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According to a new report published on Research and Markets the Loyalty Management Market is predicted to experience significant growth in the coming years, with an estimated value of USD …
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U.S. travelers are in it for the long haul, with New Zealand, Japan and Vietnam among the summer’s trending hotspots
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In an article published by Harvard Business Review, Lisa Nirell discusses common mistakes that companies are making in their customer experience (CX) strategies post-pandemic and provides recommendations for how to …
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All you need to know this week in loyalty & CX: Emirates, Delta, American Airlines, United Airlines, Air Canada, JetBlue, Miles & More/Lufthansa, SAS, Etihad, Air India, Qatar Airways, Malaysia …
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New Survey of 2,000 Consumers in North America Reveals that 41% Would Like to Hear From Brands Weekly—and 32% Say They Will Shop Elsewhere if Brands Send Them Irrelevant Messages.
