Bhatia is a distinguished payments and consumer banking executive with experience spanning two decades of senior leadership roles, having conceived and built many of the industry’s most impactful rewards propositions …
Article News Category: Loyalty Technology & Solutions
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Balancing Automation with Human Support Key to AI-Driven CX, Says Info-Tech Research Group
by GLOby GLORising service costs, disjointed customer journeys, and growing customer impatience are forcing many organizations to rethink how they scale personalization in customer experience. New research from global research and advisory …
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AeC Receives Frost & Sullivan’s 2025 Brazilian Company of the Year Award for Excellence in Customer Experience Management
by GLOby GLOThe company is recognized for innovation, operational excellence, and customer-centric digital transformation in Brazil’s fast-evolving CXM landscape.
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BRAND NETWORKS ANNOUNCES AIMY, AN AI-POWERED MEDIA BUYING PLATFORM DESIGNED FOR SMALL AND MID-SIZED BUSINESSES
by GLOby GLODesigned for efficiency, accessibility, and performance, Aimy enables users to plan, execute, optimise, and report on multi-channel campaigns without requiring prior media buying expertise.
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Zogo Is Quietly Powering a Shift in How Financial Institutions Increase Retention Through In-App Learning
by GLOby GLOWith over 250 financial partners, including names like Chime, Sezzle, and New York Life, Zogo is building what it calls “embedded financial engagement” — delivering real-time education, rewards, and brand …
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Lightspeed Commerce Announces Q1 Product Innovations Driving Growth for Retail, Hospitality, and Golf Businesses
by GLOby GLOWith the Lightspeed Scanner App, sales associates are empowered with real-time product information. It allows for easy product search, inventory checks, and pricing directly from the app, leading to a more …
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Forter’s Trusted Agentic Commerce is now available in the new AWS Marketplace AI Agents and Tools category
by GLOby GLOForter’s Trusted Agentic Commerce helps organizations minimize fraud losses across the consumer experience, protect revenue, increase authorization rates and streamline payments through a unified platform, enabling customers to increase their …
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Shopware Launches Agentic Commerce Alliance Designed to Shape a Diverse, Autonomous Future
by GLOby GLOBy enabling merchants to retain distinct brand identities and value propositions that resonate beyond purely transactional decision-making, the Alliance will drive innovation with hyper-personalization, immersive 3D shopping experiences, frictionless automation, …
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15below Acquires Airport AI to Build the First Connected Communications Solution for Air Travel
by GLOby GLOThe acquisition strengthens 15below’s AI capabilities, extends its reach into the airport market and creates an end-to-end channel for passenger communication.
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UOB and Accenture collaborate to transform customer experience using advanced technologies including GenAI
by GLOby GLOUnder this agreement, UOB will leverage Accenture’s suite of AI capabilities, including the AI Refinery™ platform, to accelerate the bank’s adoption of GenAI. The initiative aims to improve operational efficiency, …
