Just under half (48%) of consumers are comfortable engaging with chatbots and AI-powered customer support. Consumers are increasingly less likely to provide companies with direct feedback about bad experiences, so …
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American Express Travel unveiled its annual Trending Destinations list for 2024 on Wednesday, featuring the top 10 vacation spots derived from global American Express Card Member travel bookings and insights …
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0:00 – on Sia Partners proposition in Loyalty & CX • 2:50 – on step by step questions you need to address when building or revising a loyalty program • …
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Influencers become agents, business class fares unbundle, artificial intelligence matures, and musical tourism drives demand, while eVTOLs[1] prepare for take-off
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The number of destinations offering Digital Nomad Visas has risen significantly over recent years, with almost half now offering visas for at least one year.
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Len Covello commented that the traditional concept of loyalty, where individuals accumulate a specific currency like air miles over time and then redeem them, has shifted in recent years. Loyalty …
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Increase in use of voice search and voice control and rise in contactless payment options, drives the growth of the global travel technology market.
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An Ernst & Young report has identified changes in consumer spending behavior due to increased inflation, elevated interest rates, and a rise in credit card delinquencies, which are diminishing consumers’ …
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– Air Distribution bookings increased 15.7%, to 348.0 million. – Air IT Solutions passengers boarded increased 29.7%, to 1,452.8 million. – Air Distribution revenue grew 25.9%, to €2,027.6 million. – Air …
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According to Tripadvisor’s CEO, Matt Goldberg, the incorporation of generative AI into its Trips travel-planning tool is yielding favorable outcomes.
