JCPenney Co. has unveiled plans for a substantial investment exceeding $1 billion to elevate customer experience and streamline operations, marking a pivotal step in the ongoing revitalization of the department …
Article News Category: New & re-launched programs
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The codeshare agreement between Emirates and AEGEAN launched in August 2022, offering travelers a seamless booking experience from Emirates’ network to eight domestic Greek points via Athens, using a single …
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Beverly Hills MD®, created by renowned plastic surgeons Dr. John Layke and Dr. Payman Danielpour, introduces the Luxe Loyalty membership. Luxe Loyalty is a complimentary rewards program where members can …
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Tailored for international travel and accessible to individuals aged 12 and older, this contactless-enabled card empowers customers to load various currencies, allowing them to make purchases at Mastercard-affiliated establishments in …
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Genesys and Salesforce Launch AI-Powered Customer Experience and Relationship Management Solution
by GLOby GLOGenesys® has announced a strategic collaboration with Salesforce to help businesses bring together their data, agents, bots and communication channels for smarter end-to-end customer and employee experiences. The companies are …
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Google has introduced a series of enhancements to its autofill feature aimed at improving the online shopping experience. These updates address common concerns such as lengthy checkout processes, sharing credit …
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Instacart has announced a chainwide partnership to power same-day delivery in as fast as an hour from more than 200 grocery stores across Pennsylvania, Ohio, West Virginia, Indiana, and Maryland. …
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As the travel industry experiences a surge, beauty and hospitality brands are finding innovative ways to cater to consumers, whether they’re jet-setting or enjoying their homes. Beauty brands are venturing …
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Glance Recognized in the Gartner® Hype Cycle™ for Customer Service and Support Technologies, 2023 Report
by GLOby GLO“We’re thrilled to be included in the Gartner report. We believe this recognition underscores our commitment to transforming the digital customer experience,” said Tom Martin, Glance CEO. “At a time …
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Bandwidth Partners with Google and Cognigy to Launch AIBridge, Integrating Artificial Intelligence with Contact Centers Using Maestro
by GLOby GLOBandwidth Inc. has announced that it is partnering with Google and Cognigy to launch AIBridge, which enables enterprises to easily deploy voice-based artificial intelligence (AI) tools in front of their …
