AI-enabled customer service is now the quickest and most effective route for institutions to deliver personalized, proactive experiences that drive customer engagement.
-
In the upcoming months, Generation Z consumers might feel the pressures on discretionary spending most acutely. This demographic has played a significant role in the decline of subscription renewals, impacting …
-
Ushering in a new era of exclusive designer shopping in the City of London, luxury goods boutique Hyde Park Fashion (HPF) has launched a residency at Four Seasons Hotel London …
-
At its core, Retain operates on ParcelLab’s sophisticated infrastructure, amalgamating diverse data sources to grant brands insights into the post-purchase voyage. The system’s data model empowers retailers to personalize the …
-
Powering IHOP’s new food ordering recommendation engine is Google Cloud’s Recommendations AI solution, which draws on Google’s years of experience in delivering recommended content across Google Ads, Google Search, and …
-
Led by Co-CEOs James Chi and Nirav Murthy, Campaign enables creators and brands to foster more authentic connections with their customers and increase revenue through better data attributability, personalized rewards, …
-
With the new solution, brands can own the customer journey, integrate shoppable media across social media channels and turn every digital touchpoint into a shoppable experience, while allowing for optimization …
-
Developed by The Shipyard in collaboration with researchers at The Ohio State University’s Fisher College of Business, PULSE has identified four distinct layers of Brand Love along the customer journey.
-
In the quest to foster customer loyalty, El Lopo, a wine bar in San Francisco, has embraced a membership model as a means to reward its loyal patrons and convert …
-
As restaurants grapple with declining foot traffic, several fast-casual chains such as Sweetgreen, Noodles & Company, and Panera Bread are extending their loyalty initiatives beyond the digital realm and into …
