AO attributes much of this growth to its Five Star annual membership plan, which offers perks such as free delivery and discounts. Members now account for over 60% of orders …
Article News Category: Retail, Duty Free, F&B & Dining
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John Lewis has appointed Anna Braithwaite, the former marketing director at Marks & Spencer, as its new Chief Customer Officer.
by GLOby GLOReporting to managing director Peter Ruis, Braithwaite will oversee brand and marketing activities across all channels. Her remit includes customer experience, loyalty, creative content, and ensuring that John Lewis continues …
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Boots UK’s Chief Marketing Officer, Pete Markey, has announced his departure following a tenure of four and a half years—a period marked by strategic brand evolution and creative marketing leadership. …
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“More Rewards” is designed to deliver a more intelligent and personalised loyalty experience. By capturing consumer purchase behaviour, the program enables retailers to offer tailored promotions that drive stronger customer …
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Intouch Insight’s 2025 Convenience Store Trends Report Maps the Next-Gen Playbook for Operations & CX Leaders
by GLOby GLOLoyalty has strong potential—but only if properly executed. Data shows that 72% of convenience store shoppers are already enrolled in loyalty programmes, and 85% are willing to join when rewards …
