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Article News Category: Retail, Duty Free, F&B & Dining
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Sainsbury’s and Microsoft collaborate to power up customer and colleague experience with AI
by GLOby GLOSainsbury’s and Microsoft have signed a five-year strategic partnership, designed to help deliver the retailer’s Next Level Sainsbury’s strategy It will put the power of AI in the hands of …
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Kobie published latest The Heart of Loyalty report 2024 based on survey of more than 4,000 consumers across industries like retail, financial services, travel, hospitality, quick serve restaurants, and more.
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FIT’s Beauty Think Tank Study Focuses on Industry Inclusivity Across Three Realms: Emotional Impact, Economic Consequences, and Social Implications
by GLOby GLO“The Future of Accessible Beauty,” a comprehensive research study from its 2024 capstone initiative focuses on consumers who are traditionally overlooked due to physical, emotional, social, or economic limitations. The …
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NICE International Happiness Index 2024 report: how AI amplifies the human touch to increase customer happiness and loyalty
by GLOby GLOThe number one benefit of AI in the eyes of consumers is resolving issues faster (selected by 41%) followed by not having to repeat themselves (36%). In the US, 30% …
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The correlation between customer satisfaction and loyalty remains high, with an 89% correlation between satisfaction and likelihood to recommend and a 74% correlation between satisfaction and likelihood to return.
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