CEO Shirine Khoury‑Haq issued a public apology, acknowledging the theft of names, addresses, phone numbers, and email addresses. Although no financial or transactional data was accessed, the incident led to …
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Marks & Spencer has successfully restored its Sparks loyalty scheme following a major cyberattack in April, using the relaunch to express gratitude to both customers and staff. During the disruption, …
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Amadeus Advisor chat to be integrated in Demand360® – enabling customers to ask complex questions and instantly produce customized analysis and sophisticated insights. • Email to RFP, a new AI …
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Miami International Airport is revolutionizing travel with a new omni-channel chatbot integrated with holograms, offering real-time, app-free assistance. The airport is also exploring sensory branding, including a signature scent and …
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The Shopify 2025 Beauty Industry White Paper (EMEA) reveals that brands are prioritising direct-to-consumer (DTC) strategies, omnichannel integration, and customer-centric experiences to drive growth. Key trends include the rise of …
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Google is entering a new era of search—one where artificial intelligence takes center stage in how travelers discover, explore, and plan their journeys. Speaking recently at a company event, Google …
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Saudi flag-carrier becomes one of the first globally to operationalize Orders and lay the foundations for modern retailing
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The new agreement includes the renewal of Luxair’s Passenger Service System (PSS) and an expanded Full Content Agreement (FCA) with Amadeus. It also incorporates several cutting-edge Amadeus technologies aimed at …
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World’s largest number of Starlink-equipped widebody aircraft now offers the fastest Wi-Fi in the sky on more global routes, free for all passengers. Qatar Airways becomes the first airline in …
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Loyalty members can now subscribe to Privilege Club Pro to collect Avios and Qpoints on a monthly basis
