“The engagement we’re seeing on platforms like Twitter, Instagram, Facebook is diminishing. Email, SMS — the channels that allow us to establish a genuine connection with customers — are where …
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Frost & Sullivan recognized Comviva’s industry leading MobiLytix™ Marketing Studio, which combines real-time AI decisioning with omnichannel marketing automation and loyalty framework to deliver personalized customer experience at scale. This …
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Learn how understanding the intricacies of each customer journey stage and using a customer-led approach, can help your telco brand forge lasting loyalty
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Amplience Launches eComm Toolkit to Enable Merchants to Deliver Relevant Customer Experiences Faster
The battle for customers is greater than ever, and the faster businesses can act and react to build strong and engaging digital consumer experiences, the better they can compete in …
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Customer Research, Inc. (CRI) has provided leading customer satisfaction measurement, customer loyalty, market research, and contact centre solutions since 1967.
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In value terms, the loyalty market in Egypt has recorded a CAGR of 13.9% during 2018-2022.The loyalty market in Egypt will continue to grow over the forecast period and is …
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Apple’s success in reaching 1 billion paid subscriptions is largely attributed to its well-established ecosystem. Services like Apple Music, Apple TV+, Apple News+, Apple One, and iCloud seamlessly integrate…
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What new technologies do you expect to emerge in 3-5 years? • On ‘blesure’ • On trends in developed vs. emerging markets • What opportunities and challenges do you see …
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On “new economy” players (e-commerce, e-mobility, and experiences) launching loyalty programs & co-branded cards and trends in the coming 2-3 years • What consumers expect from the co-brand loyalty proposition? …
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The social media analytics market size is set to grow by USD 7,260.33 million from 2022 to 2027, progressing at a CAGR of 23.29% during the forecast period. Discover Application …
