All you need to know this week about loyalty & CX: GLO Interview: Vijay Dheap, RozieAI solutions in AI-powered language customer experiences • airBaltic • American Airlines • Air Canada …
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Ooredoo, Qatar’s leading telecommunications operator and ICT provider, is proud to announce that talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has become one of its Nojoom …
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B2B sales is undergoing a transformative evolution due to emerging technologies, especially generative AI (gen AI). While the fundamental role of sales—building trust and creating value—remains, tools like gen AI …
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FNB eBucks was the dominant brand, winning five awards across various categories, mirroring its success from 2023.
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Now, eligible Shopify Plus and Advanced sellers in the U.S. can join YouTube’s affiliate program through Google and YouTube apps available on the Shopify platform. This program allows Shopify merchants …
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McKinsey & Co. published an interesting article on experiential loyalty and the effect of “delight” for customers. The report covers: the definition of ‘customer delight’, economic impact, drivers of delight, …
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Location: London Area, United Kingdom. Click inside to apply.
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Forrester has just published the results of its annual Customer Experience Index (CX Index™) rankings. Unfortunately, US consumer perceptions of CX quality have declined for an unprecedented third consecutive year, …
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GLO Interview: Antonio Ricciardi, SVP Consumer Intelligence & Engagement, e& (Trailer – Free access)
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Topics covered: Update on last 12 months – Rebranding and transitioning to a technology corporation – On building a lifestyle brand – On partnerships – On building an ecosystem and …
