In its 14th year, the report unveils the brands that are winning by offering a strong loyalty experience and highlights new challenges and solutions for brands that have seen declines …
Article News Category: USA & Canada
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A significant takeaway from Chipotle’s performance is the importance of convenience in attracting customers. The opening of 52 new restaurants, most of which include Chipotlanes—drive-thru lanes for digital orders—highlights a …
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American Airlines becomes first US airline to launch automated tag for mobility devices
by GLOby GLOAmerican Airlines is the first U.S. airline to launch an automated tag for mobility devices, part of an ongoing commitment to improve wheelchair and mobility device handling across its network. …
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The Luxury Collection and Element by Westin Rank First in JD Power Hotel Guest Satisfaction Study
by GLOby GLOThis accolade reflects the brand’s dedication to meeting and exceeding guest expectations with its signature hospitality and rare, enriching experiences in desirable locations with properties such as The Gritti Palace, …
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“Boarding music doesn’t exist in isolation—it’s a core component of the premium experience we provide to our guests. The music, the lighting, and the care shown by our amazing crew …
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The company’s loyalty program growth followed a strategic overhaul of its rewards system during the quarter. In early April, Albertsons introduced a simplified, points-based program with an automatic cash-off redemption …
