Expedia is merging its loyalty programs for Hotels.com, Expedia, and Vrbo to create a new rewards program called One Key, which will launch in mid-2023. Existing loyalty program members will …
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According to the report, grocers are increasingly concerned about the ease with which customers can switch to competitors in the digital age, and improving loyalty is a C-level issue for …
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Effective 1 April 2023, Karen Cox was appointed CEO for the UK & Ireland region. Andres Diez takes on the role of Chief Commercial Officer for the Americas.
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Choice Hotels highlights significant new steps that should cut utility costs and save time for franchisees.
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Meeting and event planners now have a user-friendly one-stop-shop to digitally access Hyatt properties’ suite of meeting and event offerings, including sustainable meeting solutions and wellbeing experiences.
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Spirit Airlines launched offer with StatusMatch.com that allows elite members from 30 hotel and airline programs to match their status with the airline.
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In an article published by Harvard Business Review, Lisa Nirell discusses common mistakes that companies are making in their customer experience (CX) strategies post-pandemic and provides recommendations for how to …
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Both Carnival and Royal Caribbean have loyalty programs that operate in a similar manner, offering perks and rewards for customers who remain loyal to the brand. This makes sense for …
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All you need to know this week in loyalty & CX: Emirates, Delta, American Airlines, United Airlines, Air Canada, JetBlue, Miles & More/Lufthansa, SAS, Etihad, Air India, Qatar Airways, Malaysia …
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New Survey of 2,000 Consumers in North America Reveals that 41% Would Like to Hear From Brands Weekly—and 32% Say They Will Shop Elsewhere if Brands Send Them Irrelevant Messages.
