CAREERS & JOBS (LOYALTY & CX)

American Express is hiring: Partnership Specialist (Australia)

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

Building lasting relationships is at the heart of our business–and that’s exactly what members of our sales team do best. Use your entrepreneurial mindset and consultative approach to create rewarding opportunities for both our customers and yourself, while being backed by an iconic brand. Whether you’re helping our customers get the most value from our range of innovative products and services, or collaborating internally across teams to deliver new solutions, your work can help us become an essential part of our customers’ lives. Find your place in sales on #TeamAmex

Global Merchant Services (GMS) has an excellent opportunity available for a dynamic and driven sales professional in our Centralized Merchant Team (CMT). 

We are an outbound based team that manages all aspects of our vitally important merchant relationships, along with cross selling products and services that add value to our customers. An exciting and varied opportunity is now available for highly ambitious achievers to engage with American Express merchants based in Australia by building relationships through high value and impactful conversations. 

We are looking for candidates with strong customer and sales focus who believe good enough isn’t good enough.

How will you make an impact in this role?

Responsible for making outbound calls in English to an existing base of American Express small business merchants in Australia, supporting ongoing marketing campaigns and promoting card acceptance.

• Self-motivator with a strong work ethics and ability to manage time effectively
• Good Negotiation Skills
• Deliver the best-in-class merchant experience through relationship building
• Ability to communicate creatively and confidently using quantitative data and analytics.
• Creative out of the box thinker and problem solver.
• Great team player with a passion to exceed personal targets.

What you get in return

• Empowerment to experiment and try better ways of getting your job done.
• Regular constructive structured coaching aimed at encouraging you to be the very best you can be and enhance your skills
• Experience a working culture where your voice is heard and respect for one another is considered paramount to our company success.
• A real chance to build a long-term career in a growing multi-national organization based on your personal interests and abilities.
• Be a part of a fun culture where experiential learning is promoted
• Monday to Friday business hours, no weekend or evening shift work required.

Minimum Qualifications

• Preferably Graduate/Diploma Holder with 1-3 years of experience preferably in client facing role
• Advanced English – both verbal and written is a MUST, Cantonese and/or Mandarin highly desirable
• Excellent Communication & Negotiation Skills
• Self-motivated with strong work ethics, quick to learn, enjoys working within a challenging environment.
• Ability to build relationships & work collaboratively with clients and organizational peers
• Team player with high standards of Integrity and personal excellence
• Ability to work in a team environment 
• Elementary knowledge of Excel, PowerPoint and Word is fundamental.
• Knowledge of payment landscape and/or Merchant business would be preferred
• Malaysian Citizen or a Talent Pass – Residence holder

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid or onsite arrangements depending on role and business needs
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.