Location: United States (Remote) Click inside to apply.
GLO
About the job
Job Description
We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world — together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?
Product Development uses design thinking & user experience methods to deliver breakthrough products and services that delight our customers. We bring innovative, exciting, and sustainable ideas to life. We have opportunities around the world for you to contribute to advancements in autonomy, electrification, smart mobility technologies, and more!
In this position…
As a Journeys & Loyalty Benefits PM, you will create new journeys to attract customers to our digital experiences and create personalized opportunities to drive higher loyalty. You will manage the vision, user experience, engineering execution, and delivery of Ford Credit digital experiences.
Responsibilities
What you’ll do…
- Developing product roadmaps and overseeing the delivery of high-quality and impactful launches through platform governance.
- Leading loyalty lifecycle strategies, including email, push, and SMS, to drive cohesive and engaging customer experiences.
- Demonstrating a deep problem-solving orientation in a complex and matrixed stakeholder environment.
- Utilizing different personalization and targeting strategies, leveraging data-driven cohorts to develop audience segmentation.
- Implementing constant and agile ‘test and learn’ approaches to develop loyalty strategic and marketing programs and member experiences, leveraging customer segmentation and personalization.
- Collaborating with cross-functional teams to drive an innovative, compelling, and user-friendly experience for customers.
Qualifications
You’ll have…
- Bachelor’s Degree in Engineering, Business, and/or Marketing.
- 3+ years of Product Management experience, with a focus on consumer experiences and loyalty.
- Creative, strategic, and analytical thinking with a customer-oriented lens.
- Experience with Salesforce Marketing Cloud.
- Proficiency in leveraging quantitative and qualitative data to make decisions.
- Effective communication and collaboration skills, with the ability to work across organizational boundaries to define, manage, and prioritize work.
You may not check every box, or your experience may look a little different from what we’ve outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
- Immediate medical, dental, and prescription drug coverage
- Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more
- Vehicle discount program for employees and family members, and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
2024 New Hire Benefits
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660
Source: Ford Motor Company
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