What’s the future of customer loyalty? Is building loyalty becoming more difficult these days? Join our loyalty webinar on the 2025 trends and predictions to prepare your strategy for next year! December 17th, 2024, 4:00 PM CET.
GLOWhat’s the future of customer loyalty? Is building loyalty becoming more difficult these days? Join our loyalty webinar on the 2025 trends and predictions to prepare your strategy for next year!
December 17th, 2024, 4:00 PM CET
Join our inspiring conversation featuring: Łukasz Dubiel (Loyalty Solutions Consulting Director at Comarch), Anastasia Levashova, PhD (Co-founder of Global Loyalty Organisation).
By the end of 2025, approximately 85% of customer interactions will be managed without human intervention (according to Gartner). The impact of AI is growing at the speed of light and changing the relationships between loyalty programs and CX.
How can brands capitalize on this movement to not only keep their existing customers but gain new ones as well?
This is what we’re exploring in our brand-new webinar on loyalty predictions for 2025. It’s a roundtable on new solutions and strategies that are poised to run the industry next year.
All the tips, trends, and solutions you’ll learn during this webinar will be based on the results of a study conducted by Comarch & Global Loyalty Organisation – “The Future of Consumer Loyalty: Global Survey on AI, Tech Innovations, and Sustainability.”*
It’s a comprehensive research that gave us incredible insight into how customers all over the world perceive loyalty programs and what their expectations are for 2025.
Want to discover them, too?
Agenda:
4:00 – 4:10 Welcome and introduction
4:10 – 4:45 Discussion panel:
- What are the top loyalty trends 2025?
- What strategies can be used to increase loyalty in 2025?
- AI in loyalty programs – deep dive
- Personalization & targeted offers
- What is predictive marketing, and why do you need it?
- How can AI improve customer experience?
- Green loyalty – everything you need to know
- How do you build a sustainable loyalty program?
4:45 – 5:00 Q&A session and summary
Those registered will receive a recording of the webinar.
*The study report will be sent in one of the follow-up email to those registered for the webinar.
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