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GLO Podcast: GLO Interview with Tamur Goudarzi Pour, Chief Commercial Officer, Swiss International Airlines on CX revamp, view on loyalty and digital transformation

0:00 - on key focus areas 12-18 months ahead • 2:26 - on changing CX and balance between "bricks & mortar" and digital sides • 4:26 - on the importance of CX during disruptions • 6:03 - on being part of the Miles & More program and building a loyalty-based program • 8:14 - on partnerships and data sharing • 10:02 - on simplification of the proposition and loyalty by flight • 10:56 - on the 'Swiss-census' approach • 12:15 - one advice • 10:56 - on 'Swiss-census' approach • 12:15 - one advice

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