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GLO Weekly: Global Loyalty & CX News 08.09.2023 (Week 36)

Join World Aviation Festival and GLO hosted Loyalty session in Lisbon on September 26-28 (use GLO code discount)

WAF brings together world’s airlines, airports and their most senior executives in charge of software, services, marketing and distribution. GLO is hosting session focusing on loyalty with experts from Gulf Air, Lufthansa MIles & More, Emirates, Mastercard, Etihad and Allianz Insurance discussing loyalty strategies in 2024 and beyond.

Singapore Airlines and Bangkok Airways announce codeshare agreement

Bangkok Airways (PG) and Singapore Airlines (SQ) have recently established a new codeshare partnership, enabling passengers to easily connect between Singapore and various destinations in Thailand, Southeast Asia, as well as cities in Australia and New Zealand that are served by SQ.

Spread the word, earn points: Virgin Red launches Refer a Friend

Introduce your friends to Virgin Red and you’ll both earn a bonus of 2,000 Virgin Points. As soon as your pal/parent/acquaintance has signed up and earned their first points, they’ll receive an extra 2,000 points and you’ll get 2,000 points, too. That’s enough for two tickets to a Sofar Sounds gig, a few treats from Greggs, or you can always save them for other Virgin rewards like VIP shows or a Virgin Atlantic reward flight.

Ethiopian Airlines launches affiliate marketing program

Regarding the launch of the program Dan Staples, VP Client Development of CJ Affiliate Marketing Company said, “We’re excited to join forces with Ethiopian Airlines, a true industry titan. Our combined expertise, CJ technology, and services will ensure that more travelers have access to an unrivalled range of destinations, services, and benefits when booking their next holiday.” 

American Airlines opens Admirals Club at Newark International Airport

American Airlines has inaugurated a fresh Admirals Club lounge at Newark Liberty International Airport, providing travelers with an opulent pre-flight atmosphere that includes captivating runway vistas.

Capital One opens airport lounge at Washington Dulles

“Congratulations to Tysons-based Capital One for opening a lounge in its hometown airport,” said Jack Potter, president and CEO of the Airports Authority. “This new lounge at Dulles International is the culmination of great work to curate a customized space inspired by the airport’s world-famous mid-century modern architectural style. It’s the latest in a series of new amenities to provide a superior airport experience for our passengers.”

Qatar Airways’ Oryx One Inflight Entertainment Debuts its New Theme Song

Qatar Airways Group CEO, His Excellency, Mr. Akbar Al Baker, said: “Music is a universal language, and at Qatar Airways we have chosen a theme song that uplifts the passengers and transcends them to a wonderful destination. I am proud of Dana Al Fardan, not only is she showcasing our Qatari culture through sophisticated art, but her onboard music has also become synonymous with Qatar Airways’ brand identity.”

 Track your bag: Virgin Australia introduces baggage tracking tool

“It’s our mission to be Australia’s most loved airline and that means we need to listen to our customers to ensure we are offering the services that are most important to them,” said Paul Jones, Virgin Australia Group Chief Customer and Digital Officer. “We know the potential of lost baggage is a concern for travellers globally and anticipate this announcement will give many guests that extra level of comfort knowing where their bag is at every step of the journey.”

Avelo Airlines flies its first one million customers at Los Angeles Base

Since taking flight 28 months ago, Avelo has established itself as America’s most reliable airline. In 2023, Avelo has achieved the lowest flight cancellation rate (0.8%) and the second best on-time performance (80.9%) in the U.S. airline industry. In fact, Avelo is L.A.’s most reliable airline with a 0.68% cancellation rate and an 89.4% on-time performance rate for the more than 2,300 flights Avelo has operated at BUR in 2023.

SAS Announces Results for Q3 2023

SAS noted a continued positive trend for passenger demand through the third quarter. The total number of passengers increased 36.8 percent, compared to the same period last year which was impacted by the pilot strike. Year-on-year, our RPK increased 42.5 percent, while capacity increased 35.9 percent. Our flown load factor of 81.5 percent was up 3.7 percentage points on the same period last year.

Emirates renews longstanding partnership with Emirates Team New Zealand

Emirates will continue to be the Lead Sponsor of Emirates Team New Zealand, with naming rights for the team, as well as the designation of Official Airline and Carrier of Emirates Team New Zealand. The 19-year partnership has been highly successful for both parties, including memorable victories in the 35th America’s Cup as well as its cup defence in front of a home Auckland crowd in the 36th America’s Cup event.

FLASH Weather AI and SmartSky® team up

The FLASH offering will be part of the SmartSky Predictive Weather Suite, delivered via Skytelligence®

THAI picks up domestic routes from Thai Smile

Thai Airways International is set to reintroduce nine domestic routes that were previously operated by its low-cost subsidiary, Thai Smile, as part of its winter flight schedule spanning from October 2023 to March 2024.

ASUR Announces Total Passenger Traffic for August 2023

Passenger traffic increased year-on-year by 5.9% in Mexico and 23.2% in Puerto Rico and declined 13.0% in Colombia. Passenger traffic growth in Mexico and Puerto Rico was mainly driven by increases in domestic traffic of 13.0% and 21.8%, respectively, together with a 37.4% increase in international traffic in Puerto Rico, partially offset by a 1.3% decrease in Mexico.

Emirates boosts services to Hong Kong with third daily flight from November

Emirates is increasing services to 21 flights per week to meet market demand and offer customers greater flexibility, choice, and connectivity. With the third scheduled service, Emirates will now operate two daily direct flights to the city in addition to a third daily service via Bangkok, allowing customers to have more choice of timings to suit their travel plans.

How the Delta-Korean Air Joint Venture is paying dividends

Emirates and United expand codeshare partnership

Emirates announces a significant expansion in its codeshare partnership with United, to include nine destinations in Mexico. Emirates customers will now have access to eight new destinations in the country, in addition to Mexico City, which the airline also serves. The codeshare partnership enables customers to enjoy flexibility and choice with smooth connections, allowing passengers flying on Emirates two points in the US to connect onwards to exciting leisure destinations in Mexico.

Emirates and AEGEAN extend codeshare partnership

The codeshare agreement between Emirates and AEGEAN launched in August 2022, offering travelers a seamless booking experience from Emirates’ network to eight domestic Greek points via Athens, using a single ticket and one baggage policy. AEGEAN had also placed its code on Emirates-operated flights between Dubai and Athens, allowing their customers to benefit from seamless travel between both hubs.

 Air France-KLM and Etihad Airways expand partnership

Air France-KLM Group and Etihad Airways, the national airline of the United Arab Emirates, have signed a Memorandum of Understanding (MoU) aiming at enhancing their collaboration across passenger operations, loyalty programmes, talent development, and maintenance.

Aeromexico August 2023 Traffic Results

SAS Traffic Figures – August 2023 

“SAS concludes a busy summer season with 7.1 million passengers during June, July and August combined. The number of passengers in August increased 22 percent compared with the same month last year. We worked hard to ramp up for the summer season and we are pleased to see the strong demand and high passenger numbers. We continue to see healthy demand for travel, and we will increase capacity for the winter season too,” says Anko van der Werff, President & CEO of SAS.

Tom Brady joins Delta as strategic adviser in multiyear partnership

AirAsia connects Kota Kinabalu and Hangzhou

Ryanair adds over 1.6M extra seats for Christmas ‘23

Ryanair is bringing customers some early festive cheer by announcing that it has added over 1.6 million extra seats across 660 routes to accommodate those travelling between 15 Dec – 8 Jan to see family and friends this Christmas.

Virgin Red doubles Virgin Points donations for Air Ambulance Week

Richard X Moore, director of partnerships at Virgin Red, says: “Air Ambulances UK has been part of our Points for Good category for nearly a year now, so we are proud to be able to show the charity some extra support during their flagship annual fundraising campaign.” Virgin has a long history of supporting air ambulance services, including sponsoring London’s Air Ambulance for many years.

SriLankan Airlines Colours of Jaffna Campaign

SriLankan Airlines introduced its most recent initiative, ‘The Colours of Jaffna,’ just last week. This initiative aims to boost tourism growth by means of a fresh video presentation that effectively showcases the remarkable architecture and distinctive cultural aspects found within the northern city of Jaffna and its renowned peninsula.

Wizz Air Launches A Pioneering Sustainability Ambassador Programme

Yvonne Moynihan, Corporate and ESG Officer at Wizz Air, said: “We are thrilled to be able to provide our colleagues with an opportunity to immerse themselves in sustainability projects that make a difference. The Sustainability Ambassadors will play vital role in promoting awareness and fostering positive change regarding environmental and social sustainability issues across Wizz Air’s network.

New moon in the horizon: Santan announces partnership with A.Cross Creations, bringing artisanal mooncakes to the skies

General Manager, Retail & Food Operations of AirAsia, Catherine Goh said: “We are proud to announce this partnership with A.Cross Creations as we genuinely believe in the power of our local talents and homegrown brands. As we usher in the Mid-Autumn Festival, a pivotal season in our melting pot of cultures, we are delighted to offer Moonship, delectable designer mooncakes with flavours as diverse as the skies we traverse.”

Southwest Airlines Offers Rapid Rewards Customers Quicker Way To Earn Coveted Companion Pass

“We want our Customers to feel valued and appreciated for flying with Southwest,” said Jonathan Clarkson, Vice President of Marketing at Southwest Airlines. “Whether it’s flying with us on a purchased ticket, or on a reward booking, or simply by using one of our industry-leading Rapid Rewards Credit Cards from Chase, Members now have new opportunities to accelerate their way to the highly coveted Companion Pass before the end of the year so they can start planning their 2024 travel.”

Lufthansa Group rebrands Eurowings as Discover Airlines

The first newly painted Discover plane, an Airbus A320, made its inaugural flight Tuesday, going from Frankfurt to Palma de Mallorca. The rebranding has also extended to the airline’s website and social media channels. Overhauls of airport signage, crew uniforms and cabin furnishings, as well as the remaining livery transformations, are to follow in the coming months.

Air Canada highlights ESG accomplishments with Citizens of the World Corporate Sustainability Report

“As Canada’s flag carrier, we connect Canada to the world, and we are acutely aware of the responsibility we have toward the communities we fly to and our planet. We have developed corporate priorities to improve our operations while caring for our customers, our employees and our communities, as well as preserving the planet we help people explore,” said Michael Rousseau, President and Chief Executive Officer at Air Canada.

Green Fares extended for all SWISS domestic flights

With effect from 7 September, Swiss International Air Lines (SWISS) will offer only ‘Green Fares’, whose price includes a carbon offset component, for its domestic air services between Zurich and Geneva. The standard Green Fare here offsets the carbon emissions generated by the customer’s air travel.

BA announces partnership with Alzheimer’s Society

A look inside American Airlines’ new $100 million catering facility at DFW

“From the moment a customer steps into one of our airport lobbies to when they are relaxing with a refreshment at 35,000 feet, we’re always thinking of ways to make their journey even better,” said Brady Byrnes, Senior Vice President of Inflight and Premium Guest Services at American. “This kitchen is an example of the investments we’re making to enhance our operations while focusing on delivering a consistent customer experience and service that sets us apart.”

Colour, Creativity And Love: Artist Eva Armisén X Four Seasons Hotel Seoul

As part of an evolving celebration of creativity and culture, Four Seasons Hotel Seoul has partnered with Spanish artist Eva Armisén for a joyful immersion in her internationally-renowned art. From September 7 to the end of November 2023, guests can enjoy a gallery of Armisén’s heartwarming paintings in the Hotel, as well as a special kids’ room package, artful cocktails at OUL, and more.

Amarterra Villas Resort Bali Nusa Dua Joins Autograph Collection Hotels

“It gives us great pleasure to introduce Amarterra Villas Resort Bali Nusa Dua, Autograph Collection to our growing portfolio of hotels and resorts in Indonesia… This distinctively all-villa resort embodies the ethos of Autograph Collection Hotels: independent hotels with their own identity, selected on four curatorial principles: product vision, heartfelt design, dedication to craft, and sense of place” said Ramesh Jackson, Area VP, Marriott International.

 Hilton launches unlimited rewards Double Dollar promotion

Hilton has announced the launch of an Unlimited Rewards® Double Dollar promotion, rewarding travel advisors in the U.S. and Canada twice the rewards for bookings, including Sunday through Thursday night stays made globally through Dec. 31, 2023. Standard rewards pay travel advisors up to $2 per booking, the Unlimited Rewards® Double Dollar promotion now provides the opportunity to earn up to $4 per booking for qualifying stays.

On Friday 29th September, The OWO, a spectacular new destination, debuts in the heart of Whitehall with the opening of new restaurants and bars, the first hotel in the UK for Raffles Hotels & Resorts – Raffles London at The OWO, 85 Raffles Residences, The Guerlain Spa and Pillar Wellbeing. It will be a place to drink and dine, celebrate, be entertained, rest and recharge, stay or choose to call ‘home’.

 The luxury of personalized discovery: Four Seasons Private Jet Itineraries

Leading luxury hospitality company Four Seasons announces its latest additions to the line-up of Four Seasons Private Jet Experience itineraries for 2025. Guests are taken to the heart of each destination, not only through bucket-list adventures but through Four Seasons property experiences that are personalized and meticulously crafted with genuine care and heartfelt hospitality.

Autograph Collection Hotels Debuts in Thailand

Four Seasons Introduces Hotel Luxury Into Consumer Staycations Amid Travel Boom

As the travel industry experiences a surge, beauty and hospitality brands are finding innovative ways to cater to consumers, whether they’re jet-setting or enjoying their homes. Beauty brands are venturing into the hospitality sector to tap into the travel trend, while hospitality brands are bringing their experiences to consumers’ homes.

“Wild By Four Seasons” Artist Demos This September At Four Seasons Resort And Residences Jackson Hole

Coinciding with the Fall Arts Festival in Jackson Hole, “Wild by Four Seasons” gallery at Four Seasons Resort and Residences Jackson Hole will feature complimentary daily artist demonstrations from Saturday, September 9, to Saturday, September 16, 2023, from 4:00 to 7:00 pm. Guests and local visitors will have the chance to meet artists featured in the Four Seasons collection as they create new works and answer questions about their artistic process.

Four Seasons Resort Hualalai expands partnership with Harlan Family Wines

Guests of the largest and most luxurious villa product in Hawaii will now have access to private in-suite wine cellars curated by Harlan family wines. The cellars are stocked with hand-selected wines from the esteemed Napa Valley-based Harlan wineries including Harlan Estate, BOND, The Mascot, and Promontory. To celebrate this partnership, all 2023 villa guests will receive an exclusive invitation to tour the Promontory vineyard in Napa, an invite-only winery.

Trip.com Group Limited reports unaudited Q2 and H1 2023 Financial Results

Domestic and international business continued to show robust recovery in the second quarter of 2023. Total net revenue increased by 180% year over year and exceeded the pre-COVID level for the same period in 2019 by 29%.

 Marriott International signs agreement to bring W Hotels to Al Marjan Island

“We are excited to work with Dalands Holding to bring W’s invigorating energy and dynamic design to Al Marjan Island,” said Saahil Lalit, Vice President – Development, Middle East, Marriott International. “Ras Al Khaimah continues to be a sought-after leisure destination attracting global travellers to its idyllic beaches and attractions. We look forward to continuing to support the growth of the tourism sector in the Emirate.”

Wego and VisitBritain announce boost in bookings to Britain through partnership campaign

Wego’s statistics show a substantial surge in bookings from Saudi Arabia, UAE, Qatar, and Kuwait to Britain during the campaign, up 25% from January to June, compared to the same period last year. Additionally, passenger numbers traveling to Great Britain through Wego are up 27% during the same timeframe. There was also a 78% rise in Wego’s searches from Riyadh to Newcastle and a 63% increase in searches to Manchester.

The Luxury Collection debuts in the historic Japanese city of Nara with the opening of Shisui

“We are thrilled to mark the opening of Shisui, a Luxury Collection Hotel, Nara, the fifth Luxury Collection hotel in Japan. Each Luxury Collection hotel captivates guests with local culture, evocative moments and breath-taking scenery, creating priceless memories for a lifetime,” said Philipp Weghmann, Vice President and Global Brand Leader, The Luxury Collection. “Shisui is a rare and exceptional property that is intrinsically connected to Nara and its scenic natural beauty.”

Marriott International Celebrates 50 Hotels in Thailand

“We are absolutely delighted to celebrate Marriott International’s 50th hotel opening, marking a major milestone in our 27-year history in Thailand. A milestone that would not be possible without the trust and partnership of our hotel owners and franchisees,” stated Jakob Helgen, Area Vice President – Thailand, Vietnam, Cambodia & Myanmar, Marriott International.

Marriott International Strengthens Expansion Plans in Türkiye with the Announcement of 13 Deal Signings

“As one of the most sought-after tourist destinations in the world, Türkiye continues to provide the company with opportunities to further diversify its portfolio across primary, secondary, and tertiary markets in the country,” said Marriott International Chief Development Officer – Europe, Middle East & Africa Jerome Briet. “These deal signings are a testament to the… strong demand for our captivating portfolio of brands in the Turkish market.”

Four Seasons Hotel One Dalton Street, Boston launches “Meet The Makers”

“We are continuously looking for thoughtful ways to engage both our Hotel guests and community through meaningful experiences. We are excited to launch our new Meet the Makers series, giving our partner artisans the spotlight and opportunity to connect in an inclusive way,” says Ahmed Yacout, General Manager. “We are focusing on culinary and wellness throughout the series to highlight the best of One Dalton’s amenities.”

Pullman Cape Town City Centre opens its doors to welcome guests

“It is truly exciting to see Accor’s presence continue to grow in South Africa with the introduction of the first property under the Pullman brand. The Pullman Cape Town City Centre is poised to amplify the brand’s presence and encapsulate the essence of the city – a fusion of hidden gems, adventurous escapades, and innovative business prospects, beckoning guests from every corner of the world…” – Paul Stevens, Chief Operating Officer

The Lodge At Blue Sky Wins Lavazza One To Watch Award As Part Of The World’s 50 Best Hotels 2023

The Lodge at Blue Sky has won the Lavazza One To Watch Award in advance of The World’s 50 Best Hotels awards 2023. This title is granted to a hotel that currently sits outside the prestigious list, but which the 50 Best team believes has the potential to break into the ranking in future editions.

 Elevate The Four Seasons Experience: Introducing Club Benefits At Four Seasons Hotel Bengaluru

Four Seasons Hotel Bengaluru introduces an enhanced level of luxury and convenience with its newly launched Club Benefits, exclusively available to guests booking Club Rooms or Suites. This premium offering aims to elevate the overall guest experience by providing an array of complimentary services that add a touch of sophistication and ease to every stay..

Sonesta Opens a New Capitol Hill Hotel in the Heart of Washington, DC

Four Seasons Resort Marrakech Unveils Its Stylish Rebirth With A Dash Of Magic

“We are thrilled to announce the room and suite renovations at Four Seasons Resort Marrakech, which will embody the spirit and charm of Marrakech,” says Thomas Krooswijk, General Manager of Four Seasons Resort Marrakech. “This project represents our commitment to continuously elevate the guest experience. We are excited to introduce a modern Moroccan touch to our accommodations and to showcase precious artworks that celebrate the country’s rich artistic heritage.”

Hilton creating largest overnight EV charging network within hospitality industry

“At Hilton, we are committed to meeting the changing needs of our guests who are looking for hotel experiences that complement their daily routines while offering exceptional hospitality,” said Matt Schuyler, chief brand officer, Hilton.

Wyndham Hotels & Resorts Surpasses 100 Open Hotels in Türkiye

Key openings solidify Wyndham’s position as Türkiye’s largest international hotel company with plans for further expansion in 2023.

Unveiling The Magic Of The Festive Season At Four Seasons Resort And Residences Whistler

Four Seasons Resort and Residences Whistler invites guests to immerse themselves in the spellbinding allure of this year’s festive season, filled with glittering golden hues and picture-perfect moments. From captivating décor that radiates the spirit of the season to a curated array of activities designed to evoke a sense of togetherness, this year’s festivities promise a heartwarming experience that will create lasting memories against the backdrop of a snow-kissed wonderland.

Luxury tented holiday option opens in Bhutan

Mark Wheeler, the Managing Director of andBeyond for Asia, South America, and Business Development, remarked, “Punakha River Lodge, the first property fully owned and managed by andBeyond on the continent, marks the commencement of an exciting new phase of expansion for our brand. Drawing on nearly two decades of expertise in touring Asia, we aim to establish a network of lodges that will further advance our conservation-focused business model across three continents.”

Mandarin Oriental introduces ‘Tastes of Ibiza’ a unique experience with Michelin-stared chef

Mandarin Oriental Exclusive Homes, the Group’s hand- picked collection of luxurious private vacation homes, operated in collaboration with StayOne, has introduced an unparalleled dining experience with celebrated Michelin starred Spanish chef, Quique Dacosta.

Four Seasons Hotel St. Louis to host The Spritz Blitz Cocktail Competition

On Thursday, September 21, 2023, the al fresco Cinder Bar on the rooftop Sky Terrace of Four Seasons Hotel St. Louis will turn into a real life episode of Drink Masters when ten of the city’s top bartenders face off in the The Spritz Blitz Cocktail Competition. This epic spritz event will feature Bisol and Prosecco Superiore as a key ingredient when competitors vie for the best take on the refreshing Italian classic.

Naviva, A Four Seasons Resort offers an adult-only alternative to a traditional festive season getaway

“Adult travellers seeking a rejuvenating holiday experience should look no further than Naviva, A Four Seasons Resort, where we harness the transformative powers of nature to allow for more community, connection and personal growth,” says Eduardo Sampere, Resort Manager, Naviva, A Four Seasons Resort, Punta Mita, Mexico. “Our all-encompassing experiences encourage guests to make Naviva their home for the holidays, removing formalities and creating space to… set intentions for 2024 and beyond.”

Boohoo Expands Partnership with Rokt to Boost User Engagement and Profitability

The partnership launched in September 2022 to drive value by unlocking relevant, non-endemic offers for boohoo’s global customers across both browser and app transactions and across boohoo’s leading brands, including boohoo, Nasty Gal, boohooMAN and PrettyLittleThing. Rokt’s advanced AI powers placements on boohoo’s transaction flow, and leverages first-party data to create relevant experiences tailored to each individual customer.

Introducing Subway® MVP Rewards, a New Loyalty Program with More Points, More Ways to Earn

Subway has unveiled MVP Rewards, a refreshed loyalty program launching September 9 in the U.S., Canada and Puerto Rico. The new and improved program gives Subway guests the MVP experience with more ways to earn, more perks, and more earning power as you ascend from Pro to Captain to All-Star status tiers. Consumers can earn points by ordering their favorite sub in Subway restaurants, on Subway.com or the Subway app.

Giant Eagle Partners With Instacart To Power Same-Day Delivery Chainwide

Instacart has announced a chainwide partnership to power same-day delivery in as fast as an hour from more than 200 grocery stores across Pennsylvania, Ohio, West Virginia, Indiana, and Maryland. Giant Eagle will leverage Instacart’s technologies to provide customers access to its high-quality selection of fresh produce and integrate its myPerks loyalty program into the Instacart App.

JCPenney’s $1 Billion Retail Revamp Focuses on Consumer Rewards and Inclusivity

JCPenney Co. has unveiled plans for a substantial investment exceeding $1 billion to elevate customer experience and streamline operations, marking a pivotal step in the ongoing revitalization of the department store chain. The initiative coincides with the launch of a new brand positioning and campaign named “Make It Count,” which underscores accessibility to fashion, customer loyalty, local and cultural community support, and a commitment to positive change.

Grubhub Adds On-Demand Drivers as Aggregators Vie for Restaurants’ Loyalty

The Chicago-based food delivery platform announced Thursday (Sep. 7) the launch of a new feature for restaurants, dubbed “On-Demand Delivery,” enabling eateries that leverage their own driver networks for deliveries to request additional courier labor from Grubhub as needed.

Emarat announces the winner of the ‘Emarat Millionaire’ campaign

Emcan app is a gateway to a world of limitless possibilities and rewards for every purchase through EmCan, Emarat’s loyalty program. EmCan allows registration with phone number and email address to instantly enrol into loyalty program.

Ducati & Web3 Pro Unveil ‘Ducati Legacy’: A Tribute to Motorcycle Artistry and Innovation

Web3 Pro & Ducati are proud to announce the next digital collectible release in the motorcycle brand’s debut blockchain program– ‘Ducati Legacy.’ This limited-edition art series pays homage to the rich history of performance and design excellence that defines the Ducati brand.

Travelex launches Travel Money Card in Japan

Tailored for international travel and accessible to individuals aged 12 and older, this contactless-enabled card empowers customers to load various currencies, allowing them to make purchases at Mastercard-affiliated establishments in over 210 countries and regions across the globe.

Bandwidth, Google and Cognigy to launch AIBridge, integrating AI with contact centers using Maestro

 Xoxoday Unveils Exclusive Diwali Gifting Options for Corporates: Elevating Celebrations with Digital Gifts

Xoxoday understands that the corporate world is evolving, and so are the preferences of recipients. Hence, they have curated a collection of digital gift options that align with various themes, including sustainability, holidays, food, jewellery, apparel, wellness, experiences, and travel.

Google Introduces Autofill Enhancements to Improve Online Shopping Experience

Genesys and Salesforce launch AI-powered CX and CRM solution

InStore.ai launching voice analytics for convenience stores with cashier engagement and generative AI

Red Pepper and Wynshop partner to deliver seamless access to enhanced shopper experiences

In a move set to redefine the landscape of digital solutions, Wynshop, a leading digital commerce platform for local store-based retailers, and Red Pepper, a premier provider of shopper engagement solutions, have announced a strategic partnership, combining their collective expertise to deliver unparalleled value, data insights, and personalization for grocers across the globe. This dynamic collaboration promises to reshape customer experiences, fuel innovation, and expand digital touchpoints.

Glance recognized in the Gartner® Hype Cycle™ for customer service and support technologies

“We’re thrilled to be included in the Gartner report. We believe this recognition underscores our commitment to transforming the digital customer experience,” said Tom Martin, Glance CEO. “At a time when customer expectations are at an all-time high and technology can make or break their experience, we’re determined to help companies reduce friction in the customer journey by harnessing the power of human guidance in their digital channels.”

Epson introduces label boost software for businesses to easily add messaging to shipping labels

“Retailers and direct-to-consumer manufacturers are always looking for creative and affordable ways to grow revenue and build customer loyalty,” said Tessa Kohl, product manager of DX Solutions, Epson America, Inc. “Adding colorful messages in the form of branded content, secondary labels, coupons, and ads to shipping labels is a unique way for businesses to tap into innovative marketing, to help elevate branding, improve shipping accuracy and streamline operations.”

Simpleview & Viator team up to bring the largest travel experience marketplace to DMO websites

Destination marketing organizations (DMOs) can now leverage a one-stop shop for experiences with Viator, build their tourism brand, drive bookings, and promote bookable travel experiences that help visitors discover a destination’s hidden gems. The integration between the platforms means that Simpleview CRM customers can seamlessly match their partners with more than 300,000 travel experiences across nearly 200 countries worldwide.

FCM Consulting Global Quarterly Travel Trend Report Q2-2023: Q2-2023 is one of two halves.

Major travel trends for the quarter and rest of 2023. Airfare costs and predictions by country and on key city-pairs. Detail on hotel rate movements across each region. Insights into hotel rate trends for the next 12 months

The Lacek Group report: The Changing Look of Loyalty

China Hotel Market Analysis, Size, & Forecasts Report 2023-2028: Diversification and Expansion

The Chinese Hotel Market is anticipated to be US$ 166.02 Billion by 2028, growing at a CAGR of 8.86% from 2022 to 2030. China hotel market stands as a flourishing landscape. The momentum is fueled by a burgeoning middle class with heightened travel aspirations and greater disposable income, translating into a surge in hotel construction and investment activities.

Announcement on Qantas CEO Succession

Cathay Pacific confirms Southeast Asia appointments

Cathay Pacific in Southeast Asia has unveiled changes to crucial management positions throughout the region to ensure the effective operation and expansion of their travel, lifestyle, cargo, and operational activities.

SAS welcomes new Chief Transformation Officer and new Chief Commercial Officer

SAS appoints Ginger Hughes as Chief Transformation Officer. Hughes brings a long of experience from her advisory role at Seabury, where she has guided SAS through the Chapter 11 process for over a year. SAS is also announcing the appointment of Dutch native Paul Verhagen as new Chief Commercial Officer. Paul brings with him 25 years of executive experience in the airline and hospitality industries, having worked in 11 different countries across Europe, the Americas, the Caribbean, and Asia.

Meliá Hotels International Appoints New Chief Financial Officer

Visa Canada Appoints Dan Iwachiw as Head of Products

Visa Canada has announced on August 31st that Dan Iwachiw has assumed the role of Vice President and Head of Canada Products. An experienced professional with over two decades in the financial services sector, Iwachiw will be responsible for overseeing the growth, adoption, and development of Visa Canada’s products and solutions, which encompass consumer products, digital offerings, risk management, installment plans, and loyalty programs.